About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Support desk performance in December - 90% of tickets were resolved in time

December 2021 proved to be a quiet month on the support desk with the team fielding 576 calls from clients and users.

This isn't a real person on our support desk... but our team are too shy for photos (they say!!!)

Overall, 93% of high priority issues were solved within 2 hours and nearly 90% of all tickets were closed within the timescales set by the caller.

Comments

  1. Anonymous23 January 2022 at 17:53

    Sbobet Link: Sbobet Promo Code, Deposit Bonus - Thakasino
    Sbobet Sbobet Sign Up Bonus ➤ Sbobet dafabet link Sportsbook bet365 Review, Deposit Bonus Codes ➤ sbobet ทางเข้า Sign Up Offer, Latest promotions, Cashback and Free Spins ➤

    ReplyDelete
  2. mateo5 February 2024 at 12:46

    The support desk's performance in December deserves commendation, with an impressive 90% of tickets resolved within the stipulated time frame. This outstanding achievement reflects the team's dedication and efficiency in addressing user queries and concerns. The commitment to timely issue resolution not only highlights the support desk's professionalism but also contributes significantly to customer satisfaction. The consistent ability to meet or exceed service level expectations underscores a well-organized and responsive support system.
    estate planning lawyer near me
    motorcycle accident

    ReplyDelete

Post a Comment

Popular posts from this blog

Alpha Validator update released

Image
The automated survey data checking feature within asbestos software Alpha Tracker (known as "AlphaValidator") has been updated again.  This follows on from the update released on 11 December (more info here ). an example of AlphaValidator's data check output This update - v1.0.74 SVN25 - is ready now to download from our website and improves the way photos of asbestos samples are validated . Please do contact the Start Software Support Desk  (available 24x7!) if you would like help installing the update.
Read more

Great customer feedback x 3!

Image
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed  our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring  to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom.   It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
Read more

Christmas Arrangements 2009

We are open for business as usual throughout the Christmas and New Year period. Thursday 24 December: Office closes at 4pm Friday 25 December: Closed Monday 28 December: Closed Tuesday 29 December: Open with reduced staffing levels Wednesday 30 December: Open with reduced staffing levels Thursday 31 December: Open with reduced staffing levels Friday 1 January: Closed As usual, we are not sending Christmas cards to clients but instead we are donating to our favourite charity, the RNLI . We wish all of our customers a Happy Christmas and a healthy and prosperous New Year.
Read more

Blog Archive

Show more