Saturday, 8 January 2022

Support desk performance in December - 90% of tickets were resolved in time

December 2021 proved to be a quiet month on the support desk with the team fielding 576 calls from clients and users.

This isn't a real person on our support desk... but our team are too shy for photos (they say!!!)

Overall, 93% of high priority issues were solved within 2 hours and nearly 90% of all tickets were closed within the timescales set by the caller.

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