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Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

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Support desk performance in December - 90% of tickets were resolved in time

December 2021 proved to be a quiet month on the support desk with the team fielding 576 calls from clients and users.

This isn't a real person on our support desk... but our team are too shy for photos (they say!!!)

Overall, 93% of high priority issues were solved within 2 hours and nearly 90% of all tickets were closed within the timescales set by the caller.


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  2. The support desk's performance in December deserves commendation, with an impressive 90% of tickets resolved within the stipulated time frame. This outstanding achievement reflects the team's dedication and efficiency in addressing user queries and concerns. The commitment to timely issue resolution not only highlights the support desk's professionalism but also contributes significantly to customer satisfaction. The consistent ability to meet or exceed service level expectations underscores a well-organized and responsive support system.
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