We're planning our 2024 Alpha Tracker webinars. What would you like us to talk about?

We had a blast doing our Alpha Tracker Tips & Tricks webinars in 2023.  Thanks for joining us each month, and thanks for watching the recordings on our website.

It's webinar season again!

We're planning our webinars for 2024.  What topics would you like us to cover?  What day and time suits you best?  Drop us an email and let us know!

Act Now on Asbestos campaign shortlisted for two awards

We were proud to contribute statistics and expertise towards the Sunday Times' Act Now on Asbestos campaign last year.  The campaign has been shortlisted for two prestigious journalism awards including Campaign of the Year in the British Press Awards 2024.

Sunday Times "Act Now on Asbestos" shortlisted for two awards

The journalist behind the story, Steve Boggan, has a very personal connection with mesothelioma, losing his brother-in-law to the asbestos-related disease in September 2023.  We worked with Steve and shared our asbestos report Damage: The Poor Condition of Asbestos in our Schools, Hospitals and Houses which highlights why this is such an issue of concern to the most vulnerable in our society.

We wish Steve all the best for the Awards Night on Thursday 18 April.

The first new Alpha Tracker asbestos consultancy of 2024 is installed, trained and ready to go! Welcome Asbestos Surveys Ireland

It's only 12 days into 2024 and we've already installed, configured and trained our first new asbestos consultancy!  A big Alpha Tracker welcome to the lovely people at Asbestos Surveys Ireland, based in Dublin.

Maria in the Asbestos Surveys Ireland office

Kim travelled across to Dublin to meet the team and train their site and admin staff.  You can find out more about the asbestos services provided by Asbestos Surveys Irelands by browsing their website here: https://www.asbestossurveysireland.ie/

Site visit to Cath Tate Cards. Their new cloud-based software is well under way

Zac & Robin visited our software development client Cath Tate Cards on Monday to review the progress on their new cloud-based ERP system.

Zac enjoying the Cath Tate Cards office - and the view of the Shard!

Our software has been powering the success at Cath Tate Cards for more than a decade and we're thrilled to be taking them forward into the cloud.  We also loved our gift - a "Rage against the machine" mug - you can buy your own one here!

Support Desk stats for 2023 - quite a year!

Our Support Desk team have been reviewing their performance for 2023.  Altogether, they took 9,098 calls for assistance from our customers.  Wow.

2023 in Review

A surprising 2,189 of these queries were deemed to be high priority by the caller (we encourage our customers to set the priority and the timeframe for resolution).  That's a quarter of all calls described as "urgent", typically giving our Support Desk only two hours to resolve the issue.

Looking at the time it took to resolve the query from the customer, 9 out of 10 tickets were solved within the timeframe set by the caller.  That's a good performance from the team and an improvement compared to 2022.  Those stats are even better if we look only at the most urgent calls, with 95% being solved in time.

Don't forget, our Support Desk is available, in person, 24x7 to help you.  We're the only software company in our market which provides this level of quality support.  Thanks for your business in 2023 and here's looking forward to an equally busy and productive 2024!

We're working with two amazing people mentioned in the Alternative Honours List 2023

The Sunday Times publishes an Alternative Honours List each year for amazing people who (in their opinion) should have been mentioned in the official list, but haven't been.

We're so pleased to be working with two of the people mentioned in their list - Andrew Paten and John Read.

The Sunday Times Alternative Honours List 2023

Andrew is the co-founder of the UK National Asbestos Register, UKNAR, a campaign we have been pleased to support from the outset.  Our OpenAsbestos data sharing protocol is helping to make asbestos registers shareable with UKNAR no matter where the original asbestos data was stored.

John is the founder of Clean Up Britain, a campaign to rid the UK of litter.  We are working with John and his team to create a new app to encourage everyone to report litter hotspots, clean up their areas, and play their part in dealing with the epidemic of litter and fly-tipping.