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Friday, 30 September 2022
Thursday, 29 September 2022
It's been a really useful day for Elaine already, meeting lots of Alpha Tracker asbestos consultancies, old friends and new!
Wednesday, 28 September 2022
National Cyber Awards finalists! Want to work at Start Software here on the University of Wolverhampton's Telford campus?
|Start Software's Telford development office|
Friday, 23 September 2022
Another Alpha Tracker order! A leading New South Wales asbestos consultancy is joining the Alpha Tracker family
|Another New South Wales asbestos consultancy is switching to Alpha Tracker|
Wednesday, 21 September 2022
Tuesday, 20 September 2022
|New Customer Service Assistant Dhiana ("Dhi")|
Thursday, 15 September 2022
Congratulations to the Daily Mail for publishing this powerful piece about the shameful failure to tackle the asbestos problem here in the UK: https://www.dailymail.co.uk/health/article-11182621/Shameful-failure-tackle-toxic-legacy-asbestos.html?ns_mchannel=rss&ito=1490&ns_campaign=1490
|The Daily Mail has exposed the failure to tackle asbestos|
Liz Darlison, CEO of Mesothelioma UK, and her team worked hard to get this story into the press.
You can read more about Mesothelioma UK and the amazing work they do here: https://www.mesothelioma.uk.com/
Wednesday, 14 September 2022
Robin is presenting at the Contamination Expo at the NEC today. Drop in to find out what OpenAsbestos is all about
If you're heading to the NEC for the Contamination Expo, head to the Keynote Theatre at 13:45 today!
|Robin is presenting at the Keynote Theatre|
Friday, 9 September 2022
|Wish us luck!|
We are one of three firms short-listed for the Legal Supplier of the Year award.
|Alpha Legal has been shortlisted for Legal Supplier of the Year|
Our covering statement reads as follows:
"Start Software has demonstrated its commitment to providing exceptional service to its clients by investing thousands of hours in the development of Alpha Legal - the most secure and easiest to use client portal for the legal industry.
Tackling the inherent insecurities of email head-on, the cyber-security experts at Start Software have built the Alpha Legal portal to help will writers communicate securely with their clients, protecting their businesses, their clients and their reputations.
In the short time that Alpha Legal has been available, the portal has processed nearly 100,000 ID documents and has helped 10,000+ clients to read and approve draft wills and other vital documents.
Start Software’s ISO9001-certified 24x7 support service means that will writers and clients can call at any time of the night and always speak to a human being. This personal contact coupled with our cyber-security expertise makes us unique as a legal supplier."
Wish us luck - we have everything crossed!!!
We're talking OpenAsbestos at the Contamination Expo on Wednesday 14 September - come and find out all about it!
|Find out about OpenAsbestos at the NEC next week|
Also - at 13:45 on Wednesday, we are presenting with Andrew in a panel session hosted by legendary asbestos campaigner, Dr Yvonne Waterman. We will explain how the OpenAsbestos initiative can support the UKNAR vision of making live asbestos registers available to all who need to see them.
OpenAsbestos is an industry-wide initiative aimed at making asbestos data available no matter where that data is currently stored. For example, our Alpha Tracker asbestos software hosts asbestos register for 6 million buildings. Imagine if all of that asbestos information was available (with the duty holder's permission, of course) to all contractors needing to work safely at a site? That would be a real game-changer in the industry helping to make all buildings asbestos-safe.
Saturday, 3 September 2022
|Ask your Superuser to link Xero to Alpha Tracker|
Thursday, 1 September 2022
How quickly do we answer your technical support queries? Take a look at our August 2022 performance stats
Our support desk answered 458 calls in August 2022, about average for this time of year.
Nearly 92% of high-priority queries were resolved within 2 hours (many much faster than that, of course). 8 of 10 problems (including low and medium priority) were solved within the timescales set by our users.
|Support Desk - August 2022|
This isn't bad at all, but this performance shows a dip compared to the highs in April, May and June so we'll take a look at how we can improve again.
Friday, 26 August 2022
|Read the article on the UKATA website|
Wednesday, 24 August 2022
|The latest Alpha Tracker Mobile app is now available for download|
Tuesday, 23 August 2022
Thank you to Mesothelioma UK's Liz Darlison for a fascinating, educational and inspirational afternoon
Mesothelioma UK supports patients suffering from this awful asbestos-related disease as well as funding research and nursing posts across the UK. Liz's presentation, over a generous buffet (thanks Liz!) taught us all so much about the importance of working within the asbestos industry.
Monday, 22 August 2022
Robin to speak at the European Asbestos Forum - 10 & 11 November, 2022. The topic is OpenAsbestos, a new open standard for asbestos data sharing
Our director Robin is speaking at the European Asbestos Forum in Amsterdam on 10 & 11 November.
|Read about the EAF conference speakers here|
Robin is introducing a new industry initiative - OpenAsbestos - and how it could make asbestos data more widely available to all, no matter which asbestos system the data is stored in. Start Software's Alpha Tracker asbestos software is already OpenAsbestos compliant, of course!
Read more about the European Asbestos Forum and how to register here.
Friday, 19 August 2022
Ever wonder how important being asbestos-safe actually is? Read about a day in the life of Jo Hargrave, Clinical Nurse Specialist
|Jo Hargrave, Clinical Nurse Specialist|
Thursday, 18 August 2022
We've hit another Alpha Legal milestone with 75,000 ID documents processed for our will writer, solicitor and accountancy clients.
|75,000 ID documents have now been processed by Alpha Legal|
Can the most secure client portal in the industry help you and your clients? Get in touch!
- create quotations for asbestos services (read more)
- book jobs into Alpha Tracker and schedule using the in-built diary (more)
- capture asbestos data on-site including plans and photos (more)
- update asbestos sample results from the lab (more)
- produce asbestos reports automatically, with one click (more)
- share results with clients using the flexible client portal (more)
|take photos within our Tracker Mobile app|
|record samples using any Android or Apple device (smartphone or tablet)|
|produce reports automatically - with one click!|
Wednesday, 10 August 2022
|Read the full HSE report here|
Saturday, 6 August 2022
Welcome to this monster update of asbestos software Alpha Tracker - Release 38! It's the biggest update we've ever produced, with more than 600 new features, performance updates and bug fixes.
Here's a 10-minute video to run through the most important changes - it's worth a watch:
(you can also watch the video here: https://youtu.be/0zK20TzZ9-A)
The six highlights are:
- Much faster login - it will be half the normal time, typically
- A new favourites bar for quick access to the features you use the most
- Sample barcodes and improved chain of custody
- Instant quotes (you'll need to ask us to enable this - it needs a quick template change)
- A smoother invoicing process from start to finish
- Map scheduling - perfect for busy consultancies doing lots of domestic surveying.
|The new highlights document - a one-pager that's worth reading|
Thursday, 28 July 2022
Important Google Calendar Sync alert. Google have changed their process and you may be disrupted. Please read
Meet ZenLegal! The legal specialists at Zenco are our latest Alpha Legal subscribers and they have an amazing 4.9 score on Trustpilot - a real feather in their cap and a demonstration of the quality service they provide to their clients.
ZenLegal has a terrific website here at www.zenco.com and this explains how they work, their prices, the range of services they provide (including Wills, Lasting Powers of Attorney and Trusts) and how to book an appointment. All very easy and straightforward.
|Visit the ZenLegal website at www.zenco.com|
ZenLegal welcomes new clients for all of their services, and for Trusts in particular. Do get in touch with them and mention Alpha Legal when you do!
Thursday, 21 July 2022
Asbestos round-table meeting in London today - we're helping to move agenda forward to make the UK asbestos-safe
|Robin with asbestos campaigners Mavis and Ray Nye after the meeting|
|It's been a while since I've seen the Houses of Parliament without scaffolding|
|Big Ben was looking in fine fettle|
|London does the pomp & ceremony so well! London was full of foreign tourists|
Wednesday, 20 July 2022
If you're as old as me, you'll remember Cilla Black singing the classic song, "What's it all about, Alfie". If you're not, try watching this https://www.youtube.com/watch?v=glpIgnmKrZc and at least you'll understand the reference in the title of this blog post!
Our new Alfi app is about to hit the App Stores (Google & Apple) and it replaces the Family Finances app which has been a companion to our Alpha Legal secure portal for more than a year.
We'll blog again soon to let you know about all of the amazing new features which will benefit all Alpha Legal subscribers and their clients, including:
- notifications direct to the app... keep in touch with your clients wherever they are and whatever device they use
- a fantastic new homepage dashboard with the client's net worth front-and-centre
- Fact Finds direct to your client, either personal or probate-related
- secure document sharing from you to your client or your client to you
- an ever-lasting and secure digital vault for your client to store their most precious information.
|Click the "stars" on your favourite items to build your own menu bar|
|Our new Map Scheduling screen will even produce an optimised driving route for your surveyors!|
- a completely rewritten Wallboard for income forecasting, see https://blog.start-software.com/2022/06/our-new-wallboard-will-be-available-in.html
- a new chain of custody feature for sample tracking using barcoded sample labels, see https://blog.start-software.com/2022/06/new-chain-of-custody-features-now-in.html
- faster quote production so that documents are produced in real-time with selectable templates and Ts&Cs
- an improved invoice workflow, especially helpful to larger clients wanting to link to Xero and other online accounts packages
- new options for system deployment including IIS (for larger clients wanting better performance or integration with other Windows systems and networks, including single sign-on).
Friday, 15 July 2022
Monday, 11 July 2022
One of the Amazon AWS Datacentres had a "thermal event" yesterday afternoon (we are guessing an air conditioning failure) between 17:30 and 19:30 UK time. This issue affected approximately 10% of our Alpha Tracker clients whose systems became temporarily unavailable. We are sorry about that.
Amazon recovered their environment quickly and all Alpha Tracker systems automatically recovered by 19:30 last night.
If you need any more information, please do call us on 0333 301 1010 as usual.
Sunday, 10 July 2022
|You could help us to fund a mesothelioma nurse post|
Wednesday, 6 July 2022
LinkedIn webinar 10:00 today! Learn all about Alpha Legal and what it can do for you, your business and your clients
Monday, 4 July 2022
|Graph showing improved performance during May & June 2022|
|Come and meet the Alpha Legal team at the Conveyancing Awards 2022|
The event takes place on Thursday 24 November 2022 at The Rum Warehouse, Liverpool. We can't wait!
Friday, 1 July 2022
We've added #AMD22 to our Alpha Tracker home page - supporting Mesothelioma UK's Action Mesothelioma Day for 2022
|Alpha Tracker's home page with a new #AMD22 dashboard|
|Zephyr Environmental's excellent website|
Wednesday, 22 June 2022
|NORAC and Alpha Tracker working together|
We're looking forward to meeting NORAC members at future meetings and discussing ways to improve our asbestos software systems to benefit the asbestos industry in the UK.
Tuesday, 21 June 2022
- Andrew Paten and UKNAR, helping to make asbestos registers available to everyone who needs them
- Charles Pickles, old friend and head of the "Airtight on Asbestos" campaign
- Dr Yvonne Waterwan, President of the European Asbestos Foundation
- Dr Mavis Nye BEM, asbestos campaigner and founder of the Mavis Nye Foundation.
|Andrew Paten (UKNAS), Dr Mavis Nye BEM, Robin|
|Robin with Alpha Tracker user Neil Munro from Acorn Asbestos|
|Mavis beginning her presentation|
|Robin, Dr Yvonne Waterman and Andrew Paten|
Best Foundation now working in partnership with Alpha Legal - new subscribers receive 1,000 free credits
- onboarding new clients (requesting and verifying ID)
- sharing documents (eg draft wills, LPA, order confirmations)
- asking for e-signatures (including, soon, documents needing witnessing)
- organising meetings
|Best Foundation is working with Alpha Legal|