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Showing posts with the label AlphaTracker - Aus/NZ

About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Temporary Support Arrangements for Australia & New Zealand

We wanted to let our Australian and New Zealand Alpha Tracker clients know about a temporary change to our usual support arrangements from Tuesday 22 September to Monday 12 October.

Judy is on her travels - we're still here to support you 24x7

Judy will be travelling during this period. She will still be working, but not from her normal timezone, so Jaime in our Adelaide office will be taking the lead on day-to-day support for our Australian and New Zealand clients, supported by our wider overseas support team.

Please continue to contact us as normal

There is no change to how you should get in touch with Alpha Tracker Support:

Email: support@alpha-tracker.com.au
Call: 1300 946 130

Our support service will continue to operate 24 hours a day, 7 days a week, and all calls will be answered as usual.

During this temporary period, we would ask clients to allow for slightly longer resolution times than normal in some cases, particularly where an issue needs input from a particular member of the team.

Jaime and the wider support team will be working together to make sure queries continue to be handled promptly and that any urgent issues receive the attention they need.

Judy will return to her normal working arrangements from Tuesday 13 October, at which point our usual Australia and New Zealand support arrangements will resume.

Thank you for your understanding, and as always, please don't hesitate to contact the support team if you need us.

Recent Edge and Chrome updates may cause Alpha Tracker to become unresponsive

We are aware of a browser issue that may cause Alpha Tracker to become unresponsive or stop responding to mouse clicks for some users.

Microsoft has confirmed a known issue affecting Microsoft Edge version 153. The issue can cause web applications to become unresponsive during normal use. Because the problem originates in the Chromium browser technology, it has also affected Google Chrome version 153.

Check and update your browser

Enter the appropriate address below into your browser’s address bar:

Google has released an updated version of Chrome containing a fix. Chrome users should install all available updates and then restart the browser.

A fix for Microsoft Edge is still pending.

Recommended workaround for Edge users

If Alpha Tracker becomes unresponsive while using Microsoft Edge:

  • Refresh the page or restart Edge. This may restore access temporarily.
  • Temporarily use the latest version of Google Chrome or Mozilla Firefox.
  • Contact your IT team or Alpha Tracker Support for advice if you cannot use another browser.

Organisations managing Edge centrally may also consider temporarily returning affected users to Edge version 152 until Microsoft releases the fix. Browser rollbacks should be performed by your IT administrator.

This is a confirmed browser-related issue rather than a fault within Alpha Tracker. We are monitoring the situation and will provide further guidance when Microsoft releases an updated version of Edge.

For further technical information, see Microsoft Edge known issues.




Beyond the Support Ticket: Using AI to Fix Problems at Their Source

Every month, we publish our Alpha Tracker support statistics as part of our general Support Desk update. We do this because we think customers should be able to see how we're performing — including the months when the figures aren't quite as strong as we'd like.

August was one of those months.

During August, 87.20% of support problems were resolved within our target time, compared with 93.18% in July. Summer holidays inevitably had an impact on the team, although we're pleased that 95.20% of our high-priority problems were still resolved on time.

But this month, we'd like to talk about something a little more interesting than percentages.

What if the best support ticket is one that never needs to be raised?

Over recent months we've been developing our own AI-powered Helpdesk system, and one of the areas we're particularly excited about is its ability to help us look beyond individual support tickets.

Our Root Cause Analysis stats in our new AI-powered Helpdesk system

Resolving a customer's immediate problem is obviously important. But sometimes that ticket is a symptom of something else.

Perhaps several customers have encountered variations of the same issue. Perhaps a process is unnecessarily confusing. Perhaps there's something in Alpha Tracker that could be improved so that the question simply doesn't arise again.

Our new system helps us identify those patterns.

Rather than treating every support request as an isolated event, it can help flag tickets that may warrant a Root Cause Analysis. We can then investigate the underlying issue, decide what needs to change and — importantly — track that work through to completion.

That last part matters.

It's very easy to say "we ought to fix that properly". It's rather more useful to have a system which makes sure somebody actually does.

Turning support into product improvement

Our new Root Cause Analysis dashboard is already giving us a different perspective on the workload coming into the helpdesk.

It currently identifies around 83 support tickets per month as potentially preventable through the root-cause work already under way. We've also recorded 56 problems fixed at source.

That might mean a software change, an improvement to documentation, a change to a process or another permanent resolution.

The goal is simple: don't just answer the question more quickly — remove the reason for somebody having to ask it again.

AI is particularly useful here because of the volume of information involved. Humans are very good at investigating an individual issue, but spotting recurring themes across hundreds of support conversations is exactly the sort of task where AI can provide some additional help.

The decisions remain with our team, of course. The AI helps us find the patterns; our support and development teams decide what they mean and what we should do about them.

August's support figures

For completeness, here are our latest results:

Month Problems resolved on time High-priority resolved on time Problems solved
March 92.67% 97.93% 996
April 93.21% 97.92% 869
May 94.27% 96.07% 803
June 94.43% 98.33% 952
July 93.18% 97.41% 982
August 87.20% 95.20% 742

Across those six months, the team has resolved 5,344 support problems.

August's overall result isn't where we'd like it to be, and we'll be working to bring that back up as the holiday period comes to an end.

At the same time, though, we're increasingly measuring support success in another way too: how many future problems can we prevent?

If our new helpdesk helps us answer today's support ticket faster, that's good.

If it helps make sure tomorrow's support ticket never happens at all, that's even better.

Six ways to use AI with Alpha Tracker

AI is changing the way we use business software.

Until recently, most software worked in a fairly predictable way. You logged in, found the right screen, entered some information, clicked some buttons and ran a report.

AI gives us some completely new possibilities.

What if you could simply ask questions about your Alpha Tracker data?

What if you could build a small app for your business, working alongside Alpha Tracker and connected to your Alpha Tracker data, without employing a development team?

What if an AI agent could take care of some of those repetitive Alpha Tracker admin jobs?

What if AI could check your data and reports before they reached your clients?

These aren't just theoretical ideas. They're things we're already experimenting with and - more importantly - so are you, our wonderful Alpha Tracker users.  You've shared so many of your ideas, prototypes and plans with us - and we're as excited as you!

We've added a new Using AI with Alpha Tracker section to our Integrations page, looking at six ways Alpha Tracker users can start taking advantage of AI.

1. Build your own apps

Tools such as Lovable, Bolt.new and Replit are making it surprisingly easy to build web applications using AI.

This is sometimes called "vibe coding".

Because Alpha Tracker has an API, there's an interesting opportunity here. You can build your own specialist dashboard, internal tool, client application or workflow and connect it securely to the data held in Alpha Tracker.

Alpha Tracker remains your core business system, but you aren't restricted to the screens and tools that we build.

That's a big change.

2. Talk to your data

Alpha Tracker contains an enormous amount of information about your business.

Projects. Quotes. Clients. Sites. Surveyors. Appointments. Turnaround times. Invoices. Results. Reports.

Traditionally, getting answers from that data has involved reports, Excel, Power BI or perhaps a database query.

AI adds another possibility.

Imagine asking:

"Which clients have placed fewer orders with us this year?"

or:

"Which projects have been open for more than 30 days?"

or even:

"Summarise our performance this month and tell me anything unusual."

We believe that the data in Alpha Tracker is your data, and we're looking at ways of making it easier to use safely with modern AI analysis tools.

3. Use our AI tools

We've spent much of 2026 experimenting with AI ourselves.

We've built and demonstrated tools that can analyse photographs, examine information about buildings, extract information from documents and help with report quality control.

Some will remain experiments.

Some ideas won't work as well as we hoped.

And some will become genuinely useful features within Alpha Tracker.

That's exactly how we think AI development should work: experiment quickly, find the things that provide real value and then turn the best ideas into useful tools.

You can see some of our latest experiments on our AI Tools page.

4. Give some work to an AI agent

This is where things get particularly interesting.

An AI agent doesn't just answer questions. With the right permissions, it can actually do things.

For example, an agent connected to Alpha Tracker might be able to:

  • add a purchase order number to a quotation

  • turn a won quotation into a project

  • find outstanding work

  • update project information

  • find an available surveyor

  • book an appointment

  • close completed jobs

Instead of learning which screen to use and which buttons to press, you might simply tell your AI agent what you want done.

Naturally, security and control are essential. Agents should only be able to access the information and functions they have been authorised to use, with human approval where appropriate.

Our prototype Tracker Agent product can do all of this and more - and it's ready to demonstrate.

5. Let AI help with QC

Quality control is hugely important to Alpha Tracker users.

Your reputation depends on the quality of the information you collect and the reports you issue.

AI can provide another pair of eyes.

It can potentially look for missing information, inconsistencies, unusual values, contradictory answers and other things that might deserve a closer look.

We see AI-powered QC as a first-pass check, supporting your technical team rather than replacing professional judgement.

If AI can spot an issue before a report reaches your client, that's a very practical use of the technology.

6. What haven't we thought of yet?

This might be the most important one.

We know Alpha Tracker extremely well.

You know your business extremely well.

There will almost certainly be opportunities to use AI that neither of us has considered yet.

Think about the repetitive jobs in your business.

The spreadsheets people keep updating.

The emails somebody has to read.

The information somebody has to copy from one place to another.

The reports somebody has to check.

The questions managers repeatedly ask.

Could AI help?

We're very happy to explore ideas with Alpha Tracker users.

Take a look

We've added all six areas to our Using AI with Alpha Tracker section on the Alpha Tracker Integrations page.

If something sparks an idea, get in touch.

You might already have the next Alpha Tracker AI feature sitting in your business, waiting to be discovered.

There's still time to donate for Cancer Research UK

The Telford team have just received their medal from Cancer Research UK, what a lovely surprise!

We'll put the medal on our (small) trophy shelf!

It was some feat to cycle 300 miles in one day as a group, and you can still how we did it here https://blog.start-software.com/2026/07/we-made-it-300-miles-in-one-day-for.html

If you were thinking of donating to this vital cause, but hadn't got round to it, please do - there's still time.  Click here and follow the instructions, thank you!  https://fundraise.cancerresearchuk.org/page/robins-giving-page-2044

Client visit for Catherine - on the other side of the world!

Catherine took a day out of her family holiday to visit an important Australian user of asbestos software Alpha Tracker.

Monash University in Melbourne has complex needs for asbestos software, both internally and for their contractors.  Judy and her team have been working with Monash to ensure that Alpha Tracker is customised to suit their requirements, and she has built a strong working relationship with the Monash team.

The UK Alpha Tracker team - Jack & Catherine in particular - have been supporting Judy and have come to know the Monash project team, too.  During her holiday "down under", Catherine was able to visit Monash and Director Theresa to catch up and ensure that all priorities are known and understood.  Judy - full of cold - joined remotely.


Lovely picture Theresa, Catherine & Judy!  Thanks Theresa for your hospitality, it was great for Catherine to catch up in person.


Alpha Tracker Support Desk Update: July 2026

Our Support Desk team solved 982 support requests during July, making it our second-busiest month of 2026 so far.


Despite the high volume of enquiries, 93.18% of all requests were completed within their target response and resolution times. For high-priority requests, the figure was even stronger, with 97.41% completed on time.

During the first six months covered by our latest figures, the team has now:

  • Solved 5,528 support requests

  • Completed 5,159 requests within their target times

  • Completed 985 high-priority requests within their target times

July’s overall performance was slightly below June’s figure of 94.43%, but the team continued to provide a consistently high standard of support while handling nearly 1,000 completed requests.

Thank you, as always, to our Support Desk team for their hard work, and to our customers for the positive feedback, patience and cooperation they give us.

If you need help with Alpha Tracker, please contact our Support Desk (UK or Aus/NZ) in the usual way. We are always happy to help.

Thanks for joining the Release 42 Webinar for Alpha Tracker. Watch the recording here

Our new webinar technology (Whereby) wasn't quite as slick as we'd have liked, but it was a fun Alpha Tracker webinar, anyway! We had a good turn-out, thank you - there's always lots to show and discuss.

Kim, Jack & Zac on our live webinar

You can see all of the Release 42 highlights on our website https://alpha-tracker.co.uk/latest-release and you can watch the recording of the webinar below.


Dan & I tried to join the webinar from the road to say hello, from our 300 Miles in One Day challenge.  We managed to join (with ropey signal from a Welsh mountain) but apparently no-one could hear us!  Here's a video we recorded just before the webinar, instead:


Thanks again for joining the webinar and keep an eye on the Alpha Tracker roadmap to see upcoming new releases during 2026.

We made it! 300 Miles in One Day for Cancer Research UK

We're so proud of the UK Start Software team!  Between us, we cycled 300 miles in one day for Cancer Research UK, a charity very close to our hearts.

Some of the photos from the day

Dan & Robin cycled to the Welsh coast together, while the rest of the UK team peddled on a static bike, relay-style, on the balcony outside our Telford office.  Lucas brought us over the line with Adam adding a final flourish!

You can replay the day, and add your own donation (thanks in advance!) here: https://300-miles.start-software.ai/

New Alpha Tracker Document Maker ready to deploy. Faster, more robust, better all around

CTO Jack and the team have completed the new version of the Alpha Tracker Document Maker (ATDM)—the workhorse behind report production for most asbestos consultancies using Alpha Tracker.  

The new ATDM is part of Alpha Tracker Release 42.1 per the 2026 roadmap: https://alpha-tracker.co.uk/roadmap with more to come in the next few weeks.

Jack & Jamie testing asbestos report production

The changes include:
  • faster document production

  • the ability for ATDM to recover from a server crash without needing to start a document from scratch 

  • a new mechanism to produce the survey pages making it much more reliable for large (>1,000 page) survey reports.
Zac & the Support Team will be rolling out the upgrade to systems over the next few weeks.  Early reports from beta testing clients are very positive.

300 Miles in One Day! Follow along during the day and help us to raise funds for Cancer Research

On Tuesday 28 July, we're trying to cycle 300 miles in one day for Cancer Research UK.  It's not going to be easy but we're a determined bunch and this is a cause close to our hearts.

Follow our progress at https://300-miles.start-software.ai

We've built an app so you can track progress.  Follow along here!  https://300-miles.start-software.ai

What's new in Alpha Tracker Release 42? Is it the answer to Life, the Universe and Everything?

42 is famously the answer to the ultimate question of Life, the Universe, and Everything.  Take a look at The Hitchhiker’s Guide to the Galaxy if you don't know the reference!

The Hitchhiker’s Guide to the Galaxy was a work of genius

Alpha Tracker Release 42 is not quite that, but it is still a huge update, with the usual hundreds of improvements, new features, performance enhancements and bug fixes.

Important! It will probably also be the final major update to the core Alpha Tracker system before we begin rolling out our complete rewrite, built using a new technology stack, later in 2026. You can read more about our plans on the Alpha Tracker roadmap.

Jack, Ferry, Judy, Kim and the rest of the team have had a lot of fun creating this release. As always, we have also worked hard to implement ideas and suggestions from our wonderful customers.

Release 42 highlights

  • More than 600 improvements and updates across every area of Alpha Tracker

  • Major Water Hygiene enhancements, including clearer risk logic to improve how water risks are presented on the Client Portal

  • A new LRA Review water project type, making it easier to revisit, review and update information from previous Legionella Risk Assessments

  • Instant AI analysis of survey items from photographs, helping surveyors assess materials more quickly and consistently

  • Further support for Australian asbestos material assessment scoring, helping asbestos teams work in line with updated Australian requirements

  • A new Report Dashboard on the Home screen, giving teams a clearer overview of report production across their projects

  • Improved Alpha Tracker performance, thanks to an updated version of the underlying software framework

  • Faster imports using the Alpha Tracker Work Queue, improving the speed of some of our most popular data imports

  • Improved site-sharing visibility, making it clearer which sites have been shared and helping teams manage access more confidently

  • Enhanced site register controls, including a new hidden-items tab and site-level QR-code password protection for greater control over site information

Update on the new software framework

We have received a small number of reports of instability following the framework update. As of 25 July 2026, we believe we have identified and fixed the issue, and deployment of the fix to affected systems is under way.

More Info & Webinar

Full details of Alpha Tracker Release 42, including the Release Notes and Highlights document, are available on our latest release page.

You can also join us for our Release 42 webinar on Tuesday 28 July at 11:30am.  Find out more and register for the Release 42 webinar



300 miles. One day. One team. Please help us support Cancer Research UK

On Tuesday 28 July, the Start Software and Alpha Tracker UK team will be taking on an ambitious office challenge for Cancer Research UK.

Together, we are going to cycle 300 miles in a single day.

Thankfully, we aren’t expecting everyone to squeeze onto one bike.

Telford to the Welsh coast

Dan and Robin will set off from our Telford office and cycle approximately 75 miles each to Aberdyfi on the Welsh coast.

Looks like Robin needs to practice wearing his helmet

Back at Base

Meanwhile, back at Start Software HQ, the rest of our UK team will complete the remaining 150 miles as a relay on a static bike outside the office.

Kim spinning her wheels

That means the pedals will need to keep turning throughout the day, whatever the weather and however tired everyone’s legs become!

Please visit our Cancer Research UK fundraising page and make a donation

Why we are doing it

Cancer has affected several members of the Start Software team.

Some of us have lost people we love. Others are currently experiencing cancer first-hand, trying to carry on with everyday life while undergoing treatment, attending appointments and living with continual tests and monitoring.

It is something that touches almost every family, friendship group and workplace.

We wanted to do something positive together, while raising money to support Cancer Research UK’s vital work to prevent, diagnose and treat cancer.

Watch us live during the Release 42 webinar

Because cycling 300 miles in a day apparently isn’t enough of a challenge, we are doing it on the same day as our Alpha Tracker Release 42 webinar!

The webinar takes place on:

Tuesday 28 July 2026
11:30am–12:15pm UK time

You will be able to see how the challenge is progressing live during the webinar, including the office relay team pedalling away in the background. We are also hoping to bring you updates from Dan and Robin as they make their way towards the coast.

Alongside the cycling, we will still be showing you the highlights of Release 42, what has changed in Alpha Tracker and some of the exciting developments coming next.

Register for the Release 42 webinar on LinkedIn

You can also find information about the webinar on our Alpha Tracker webinars page.

Please help us reach our target

Every donation, large or small, will encourage the team and help Cancer Research UK continue its life-saving research.

Please donate through our official fundraising page:

Donate to the Start Software Cancer Research UK challenge

You can also help enormously by sharing the page with your colleagues, friends and family.

Thank you for supporting us. We will keep the pedals turning, and we hope you will join us online to cheer everyone on!

300 miles. One day. One team. Together, we can help beat cancer.

24 July update: https://fundraise.cancerresearchuk.org/page/robins-giving-page-2044?feed=56da40e4-fd8c-40d2-84e8-dc66543336b2

The Alpha Tracker API has been updated

Jack and the team have updated the Alpha Tracker API with new and improved endpoints.  The appointment endpoints have had the most focus to give clients more opportunity to retrieve schedules into other software systems.

The Alpha Tracker API enables other systems to securely connect to Alpha Tracker

View all of the Alpha Tracker integrations here: https://alpha-tracker.co.uk/integrations

Help us shape Tracker Agent: what should it do for you?

We are rewriting one of Alpha Tracker’s most popular tools, Tracker Filer, and we would love your input.

Talk to us! You have a chance to shape Tracker Agent

Many Alpha Tracker users already rely on Tracker Filer to help link emails and attachments to the correct Alpha Tracker document folders. By copying emails to a special Tracker Filer email address, the system can read the content of the email and file the email and attachments into the appropriate job or quote folder.

It can also help with tasks such as scheduling appointments into your diary.

But Tracker Filer was created before the current generation of AI tools, and there is now an opportunity to make it much more powerful.

Introducing Tracker Agent

Tracker Filer is being completely rewritten as an AI-powered agent that can work on your behalf.

The new tool, Tracker Agent, is already in development. The aim is to allow everyday Alpha Tracker tasks to be triggered directly from an email, saving time and reducing manual admin.

We are currently working on features that allow Tracker Agent to:

  • file documents for you, just like Tracker Filer
  • automatically add Purchase Order numbers to quotes when you forward an email containing the PO
  • mark quotes as won and create the project or job for you
  • close one or more projects or jobs
  • add an appointment for a job into a surveyor’s diary, either on a specific date/time or in the first free slot

All of this can happen straight from an email. You simply send or forward the email to Tracker Agent, and it can take the appropriate action for you.

We think this could become a major timesaver for Alpha Tracker users.

Built with safeguards in mind

Of course, any AI-powered automation needs to be handled carefully.

As part of the development work, we are thinking carefully about permissions, audit trails and sensible safeguards, so that Tracker Agent only does the things it should be allowed to do.

The goal is not just to make Alpha Tracker more automated, but to make it more useful, more controlled and more accountable.

What would you like Tracker Agent to do?

This is where we would really value your ideas.

What everyday tasks do you think could be safely triggered from an email? Are there small admin jobs that take up time in your team? Are there common emails that always result in the same Alpha Tracker action?

For example, should Tracker Agent help with chasing missing information, updating job statuses, assigning work, adding notes, creating tasks, sending acknowledgements, or something else entirely?

We are especially interested in ideas from people who use Alpha Tracker every day, because you know better than anyone where the time savings could be.

If you have a suggestion, please get in touch and tell us what you would like Tracker Agent to be able to do for you.

You can also view the full Alpha Tracker roadmap for 2026 here: https://alpha-tracker.co.uk/roadmap

FAMANZ June update: competency, consistency and better asbestos management across Australia and New Zealand

The latest FAMANZ newsletter is well worth a read for asbestos professionals across Australia and New Zealand. It highlights just how active the sector is right now, with important work continuing around competency, training, asbestos survey standards, public-sector assurance, laboratory reporting, and the practical implementation of new and updated guidance.

visit famanz.org for more info

From an asbestos software Alpha Tracker perspective, the themes are very familiar. Asbestos management is becoming more demanding, not less. Clients, regulators and building owners increasingly expect clearer evidence, better records, stronger governance and more consistent processes.

FAMANZ reports continuing progress on its Competency Framework for Asbestos Professionals, the Safe Work Australia Asbestos Framework Review, the updated WorkSafe New Zealand Good Practice Guidelines, and preparations for the 2027 ASBESTOS Conference in Christchurch (Judy and some of the team from the UK will be there, of course!). There is also continued focus on asbestos in consumer products, including children’s play sand, and on the need for better supply-chain assurance and public protection.

For Alpha Tracker customers, this all reinforces the importance of having robust asbestos systems in place. Whether you are managing surveys, samples, registers, removals, reinspection programmes, client portals or reporting, good software helps turn professional practice into repeatable, auditable processes.

We will continue to follow these developments closely and support our Australian and New Zealand customers as expectations around asbestos management, competency and reporting continue to evolve.

Read the FAMANZ June 2026 newsletter

Support Desk Performance: June 2026

June was another strong month for the our Support Desk, with the team solving 953 tickets and maintaining a high level of responsiveness across the board.

Overall, 94.44% of tickets were solved in time, our best result so far this year. High-priority tickets also performed very well, with 98.33% solved in time.

Good result from Zac and the team

That means that, despite June being one of the busiest months of 2026 so far, the team continued to deliver a reliable and responsive service for asbestos software Alpha Tracker, Greenfield, ecoScribe and other Start Software system users.

June at a glance

Support Desk Performance: January to June 2026

Month Tickets solved In time, all tickets In time, high priority
June 2026 953 94.44% 98.33%
May 2026 803 94.27% 96.07%
April 2026 869 93.21% 97.92%
March 2026 996 92.67% 97.93%
February 2026 926 92.33% 98.81%
January 2026 904 93.58% 98.86%

June saw a noticeable increase in ticket volumes compared with May, rising from 803 tickets solved in May to 953 in June. Even with this increase, our in-time performance improved slightly, which is a real credit to the Support Desk team.

Looking beyond the numbers

Support performance is not only about how quickly we respond. It is also about understanding why issues happen in the first place.

During July, we are focusing heavily on root cause analysis. This means looking more closely at repeat problems, recurring support themes, and areas of the software where customers are seeing the same kinds of issues more than once.

The aim is simple: to reduce avoidable tickets and give our customers a smoother, more reliable software experience.

Where we identify repeat issues, we will be working with the wider development team to improve processes, update guidance, enhance training material, and, where needed, make changes to the software itself.

Release 42 is now live

We have also recently completed and deployed Release 42 of Alpha Tracker.

This release includes a wide range of improvements and should help reduce ticket volumes over time, particularly in areas linked to performance. We know that software speed and responsiveness have a direct impact on day-to-day user experience, so this has been an important focus for the team.

As more customers move onto Release 42, we expect to see fewer performance-related support requests and a better overall experience for users.

Thank you

As always, thank you to our customers for continuing to work with us, report issues clearly, and provide feedback. Your input helps us improve Alpha Tracker and our other systems month by month.

And thank you to the Support Desk team for another excellent month, especially during a busy period.

We are pleased with June’s results, but we are not standing still. July is about digging deeper, fixing repeat problems, and continuing to improve the experience for everyone.

Alpha Tracker Mobile update in the app stores - improved data safeguards

We spotted a gap in our data safeguards within Alpha Tracker Mobile this week.  We take data security incredibly seriously, and have a number of measures in place on the app to protect data if a phone has a fault whilst a water hygiene technician is working.  When we reviewed the code after a customer query, we spotted that we had a gap that we could plug.


The new Alpha Tracker Mobile has been released to the app stores and will auto-update onto technican handsets this week.

Zac and Kim at the races! Great afternoon spent supporting Mesothelioma UK

We were delighted to support Mesothelioma UK's first Race Day at Leicester Racecourse.  Meso UK has long been Alpha Tracker's nominated charity - they do such an incredible job supporting people with asbestos-related disease.

Some photos from the event

In terms of the gambling, Kim said it was "up and down" whereas Zac and his girlfriend Alicia seemed to back a series of winners!  Great fun, great cause, bring on the next one!

Alpha Tracker x ASBpro: Real-Time Asbestos ID in the Palm of Your Hand

If you’ve been in the asbestos game for more than five minutes, you know the routine. You’re out on a site, maybe it's a derelict factory, a busy hospital wing, or a site where someone’s "accidentally" tipped a load of suspicious-looking debris. You spot something. You take a sample. You bag it, tag it, and then... you wait.

You wait for the courier. You wait for the lab. You wait for the results to be typed up. By the time you actually know what you’re dealing with, the project might have stalled, the client is breathing down your neck, and you’ve spent half your life refreshing your inbox.

Well, we’ve been working on something behind the scenes that’s going to change that. Actually, it’s going to do more than change it, it’s going to flip the script entirely.

We are absolutely chuffed to announce a brand-new integration between Alpha Tracker and the ASBpro handheld asbestos analyser from the clever folks at PAS Scientific.

Imagine being able to identify asbestos in seconds, right there on the spot, and having that data flow straight into your Alpha Tracker system before you’ve even left the site. No, it’s not science fiction. It’s here, it’s brilliant, and it’s going to make your life a whole lot easier.

What is this "Magic Wand" anyway?

Let’s talk about the hardware first, because the ASBpro is a bit of a marvel.

It’s a handheld device that uses something called NIR (Near Infra-Red) spectroscopy. Now, don’t let the long words put you off, in simple terms, it shines a specific type of light at a material and looks at how that light bounces back. Because every material (including the different types of asbestos) has a unique "fingerprint" in the infrared spectrum, the device can tell you exactly what you’re looking at.

The best bit? It’s tiny. It weighs about 150g, literally the weight of a smartphone, and fits in the palm of your hand. It’s not some clunky piece of kit that requires a trolley and a degree in nuclear physics to operate. You point it, you scan it, and in about ten seconds, you’ve got an answer.

It detects all the usual suspects: Chrysotile, Amosite, Crocidolite, and the rest. It even takes photos and tags them to the result. It’s essentially a lab in your pocket, minus the white coat and the smell of chemicals.

The Alpha Tracker Connection: Where the Magic Happens

Now, a fancy gadget is great, but if the data just sits on the device, it’s only half the battle. This is where we come in.

We’ve built a direct integration between the ASBpro and Alpha Tracker. When you take a reading with the ASBpro, that data, including the identification result, the spectral data, and the photos, doesn’t just stay on the handheld. It flows directly into your Alpha Tracker system.

If you’re using Tracker Mobile for your surveys, this is a game-changer. You’re already capturing your site data, floor plans, and notes on your tablet. Now, your asbestos screening results can be part of that same digital workflow.

Funnily enough, we often talk about "joining the dots" in environmental compliance, and this is exactly what we’ve done here. We’ve connected the physical world (the material on site) to the digital world (your compliance records) in real-time.

Why Should You Care? (The "Real World" Benefits)

I know what you’re thinking: "Robin, this sounds lovely, but is it actually going to save me money?"

The answer is a resounding yes. Let’s look at a few scenarios where this integration shines:

1. Rapid Screening in Waste Management

Imagine a waste transfer station where a skip-load of "mixed construction waste" arrives. It looks suspicious. In the old days, you’d have to quarantine the whole lot and wait days for a lab result. With the ASBpro and Alpha Tracker, you can screen that load in seconds. If it’s hot, you know immediately. If it’s clear, you can get it processed. That’s a massive saving in time and storage costs.

2. Emergency Response & Disaster Recovery

We’ve seen it happen, fires, floods, or structural collapses where you need to know now if the dust and debris contain asbestos. Emergency services and clean-up crews can’t wait three days for a courier. This tech allows for instant decision-making on the ground, keeping people safe when it matters most.

3. Construction & Demolition Pre-checks

Before the hammers start swinging, a quick scan with the ASBpro can provide an extra layer of safety. It doesn’t replace the full asbestos survey, but it’s a brilliant "sanity check" for contractors to ensure they aren't about to disturb something nasty.

4. Reducing Lab Lead Times

By screening on-site, you can be much more strategic about what you send to the lab. You can prioritise the "maybes" and get the "definites" logged into Alpha Tracker instantly. It streamlines the whole lab sample exchange process.


Let’s Keep Us Honest: The Lab vs. The Field

Now, I need to be clear here, and I’ll keep us honest, this isn’t about replacing UKAS-accredited laboratories.

In the UK and many other regions, the gold standard for legal identification remains polarized light microscopy (PLM) in a controlled lab environment. The ASBpro is an incredibly powerful screening tool. It’s there to give you instant insight, to help you manage risk, and to speed up your workflows.

Think of it like a GP using a quick diagnostic test before sending you for a full hospital scan. It gives you the "what’s what" immediately so you can take action, while the formal paperwork follows through the usual channels.

When you combine the speed of the ASBpro with the robustness of Alpha Tracker’s reporting and compliance modules, you’re getting the best of both worlds: lightning-fast field data and rock-solid, auditable records.

How Do I Get It?

We’re already rolling this out and the feedback has been, well, brilliant. If you’re an existing Alpha Tracker user and you’re interested in adding the ASBpro to your toolkit, give us a shout.

Our support team and sales guys can walk you through how the integration works, how to get the devices set up, and how to make sure the data is landing exactly where you need it in your system.

And if you’re new to Alpha Tracker: firstly, where have you been?: now is a great time to see how our scheduling and mobile apps can transform your consultancy.

Final Thoughts

We’ve always said that Alpha Tracker is "powered by the cloud," but it’s also powered by the needs of our users. You told us you needed faster results and better field tech, so we went out and found the best hardware partners to make it happen.

The ASBpro integration is just another step in our roadmap to keep Alpha Tracker at the very cutting edge of the industry.

So, if you fancy seeing a demo of the "magic wand" in action, or if you want to know how to connect your current kit, get in touch. We’re always up for a chat (and usually a biscuit, if you’re offering).

Keep safe out there, and let’s keep making the asbestos industry a little bit faster, a little bit safer, and a whole lot smarter.


Key Technical Specs of the ASBpro:

  • Weight: 150g (Fits in your pocket!)
  • Tech: NIR Spectroscopy (no radioactive sources)
  • Result Time: <10 seconds
  • Connectivity: Bluetooth/Wi-Fi for Alpha Tracker sync
  • Detection: All 6 regulated asbestos types


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