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September 2024 saw 1,085 tickets logged by our Support Desk .  That's the most tickets ever, and reflects the number of lovely new clients who have joined us over the summer. Despite the high number, the Support Desk team still managed to resolve 90% of all tickets within the target timeframe.  95% of High Priority issues were resolved within 2 hours, quite an achievement. Zac, Jamie and Lucas receiving their vouchers from Jack The core of the Support Desk team are Zac, Jamie & Lucas.  Here they are being presented with £100 Amazon Gift Cards to thank them for their hard work.

About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Alpha Tracker/FLS partnership officially launched

If you use LinkedIn, you'll have seen the announcement launching the partnership between Alpha Tracker and FLShttps://www.linkedin.com/posts/fls-fast-lean-smart_asbestos-legionella-fieldservice-activity-7242492709238710273-dqEN?utm_source=share&utm_medium=member_desktop

Our partnership will bring huge opportunities to increase efficiency and productivity for our biggest asbestos and water hygiene consultancies.  The FLS approach to optimising staff schedules has to be seen to be believed! It's truly exceptional, and the integration we have now enables the power of FLS to be delivered alongside the operating efficiency of Alpha Tracker.

You can read the FLS announcement here: https://fastleansmart.com/en/blog/fls-fast-lean-smart-partners-with-alpha-tracker/

Get in touch to learn more - we'll be glad to explain how our new integration works.

Note to editors:

Alpha Tracker® is a comprehensive, cloud-based software solution specifically designed to meet the needs of environmental consultancies worldwide, particularly those dealing with asbestos, water hygiene, and fire risk assessments. Trusted by hundreds of consultancies globally, Alpha Tracker offers a versatile and scalable platform that enhances operational efficiency and streamlines project management from start to finish.

One of the key strengths of Alpha Tracker is its ability to integrate seamlessly with various tools and platforms, providing users with a flexible and customisable experience. The software easily connects with popular calendars like Microsoft and Google, ensuring that scheduling and project management are synchronised across your organisation. Now that the power of FLS is available to Alpha Tracker consultancies, huge productivity increases can be made without extra manual scheduling effort.

The platform is designed with adaptability in mind, offering features that can be tailored to suit the unique requirements of each consultancy. For example, Alpha Tracker enables mobile data capture through both Android and Apple devices, allowing field teams to collect and upload data in real-time, directly from the site. This capability not only improves data accuracy but also accelerates the reporting process, enabling faster turnaround times for clients.

Furthermore, Alpha Tracker's open and adaptable nature means that it can easily grow and evolve alongside your business. Whether you are a small consultancy or a large enterprise, the software can be configured to match your specific workflows and operational needs. The system’s automation features, such as automated reporting and invoicing, further enhance efficiency, allowing your team to focus on delivering high-quality service to your clients.

In addition to its powerful features, Alpha Tracker is backed by a dedicated 24x7 support team that understands the challenges faced by environmental consultancies. This ensures that users receive the assistance they need to maximise the benefits of the software, making it an invaluable tool for consultancies looking to optimise their operations and expand their services.

In summary, Alpha Tracker is a robust, flexible, and highly integrated software solution that empowers environmental consultancies to manage their projects more effectively. With its global user base and proven track record, Alpha Tracker is the ideal choice for businesses seeking to enhance their operational efficiency, improve client satisfaction, and drive growth.

Judge Rinder and Start Software - what's the connection? It's Andrew Bedwell's latest transatlantic record attempt!

Judge Rinder has been checking out Andrew Bedwell's latest boat design for his world-record transatlantic crossing attempt.  Start Software is supporting Andrew again for his May 2025 attempt to cross the Atlantic in the shortest boat, ever!

Interested in asbestos sample tracking (or "chain of custody")? Watch the recording of our webinar

Our latest Alpha Tracker webinar is now available to watch again here: https://alpha-tracker.co.uk/webinars

Dan & Kim show how to use the asbestos sample tracking feature (barcoded or manual), otherwise known as asbestos sample "chain of custody".

You can watch on our website, or live here on YouTube:



New asbestos consultant live with Alpha Tracker. Welcome PS Asbestos Management!

Kim has just finished her online training with our new Alpha Tracker asbestos consultancy PS Asbestos Management.

Kim training PS Asbestos Management

Can we help your asbestos consultancy to become more efficient?  Get in touch!

Our coracling has officially improved! We're still not great though...

Remember our (brief!) appearance in the Coracle World Championships 2023? https://blog.start-software.com/2023/09/zac-jack-tom-dan-kim-could-be-world.html.  We entered again this year.

Lucas, Kim, Jamie & Dan sporting fine headgear!

The new team of Captain Lucas, Kim, Jamie and Dan performed better than last year and reached the Quarter Finals.  Not at all bad!  

The event raises funds for Macmillian Cancer Support so please do donate if you can: https://macmillan-org.enthuse.com/pf/start-software

Bring on 2025!!




Miss our live Release 41 webinar? No problem, watch the recording here

Jack & Dan ran through the new features in Alpha Tracker Release 41 on our live webinar:

Jack & Dan presented the Alpha Tracker Release 41 webinar

Don't worry if you missed it, the recording is here on YouTube ready for you to enjoy!



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