Wednesday, 3 March 2021

HSE Australia goes live with Alpha Tracker

HSE Australia, based in Adelaide, South Australia, is the latest organisation to go live with asbestos software Alpha Tracker.

HSE Australia is now live with Alpha Tracker

Judy completed her training of the HSE asbestos professionals this week and they are now live and enjoying the benefits that Alpha Tracker delivers:

  1. Before the asbestos survey - reduce admin and improve scheduling

  2. During the survey - help asbestos surveyors with on-site data & photo capture in our app

  3. Improve the lab - reduce paperwork, increase quality

  4. Faster and better reports - one-click asbestos reports in your format

  5. Sharing reports - clients can read and download reports as soon as they are signed off

  6. Invoice your work - click to generate and send invoices; post into Xero or QuickBooks.

We'd love to help you to improve your asbestos consultancy.  Get in touch!  Click here for Australia or here for UK.

Asbestos managed by Alpha Tracker in two more organisations

Two more organisations, one in the UK and one in Australia, have chosen Alpha Tracker to manage their asbestos.

Water NSW supply and seek to improve the availability of water essential for the water users and communities of New South Wales, Australia.

NHS Tayside is an NHS board which forms one of the fourteen regions of NHS Scotland. It provides healthcare services in Angus, the City of Dundee and Perth and Kinross. 


New Alpha Tracker asbestos software users - WaterNSW and NHS Tayside


We're delighted to be working with these two organisations.  If we can help yours, get in touch!

Tuesday, 2 March 2021

Another Alpha Legal update today!

We're publishing another Alpha Legal update later today!

Look out for the new features to help you to communicate safely and easily with your clients:

  • in-built calendar - book appointments with clients and share the appointment

  • better document signing - easier for your clients and better for you

  • improved emails - easy to read, shorter, better instructions for your clients.

Another Alpha Legal update goes live today


Why not join the growing family of Alpha Legal users - estate agents, solicitors, will writers, accounts & estate planners? Alpha Legal - easy, safe & secure.

Support desk performance in February 2021

Our support desk performance improved for urgent issues in February, back to a more normal 92% of calls being solved within 2 hours.  This is a significant improvement compared to January's performance.


We're continuing to monitor our performance when dealing with lower priority problems as 84% overall is not as good as we'd like.  Working from home is the key factor here - the support desk staff simply can't do their jobs as well when they are not sitting in the same location.  

Hopefully, we'll all be back to normal soon!

Month

In time (%)

In time (H) (%)

In time (total)

In time (H) (total)

Total solved

2021-02

85.92

92.31

470

96

547

2021-01

84.46

85.15

424

86

502

2020-12

83.47

95.24

313

100

375

2020-11

87.34

96.38

421

133

482

2020-10

83.23

86.51

392

109

471

Friday, 26 February 2021

Manage your company vehicles in Alpha Tracker? Who knew!

If you're using Alpha Tracker to manage your entire business - from quote to invoice - why not manage your vehicles too?

Use the Vehicle & Vehicle Check screens (and the accompanying mobile app) to keep your fleet in order.

Alpha Tracker - vehicle checks

Feedback from users has been great.  Here's a comment from Sarah, Technical Manager at one of our asbestos consultancy clients:
"Many thanks, and we are really liking the new changes, especially follow-ups and van tracking"

 

Another 50 asbestos consultancies have chosen Alpha Tracker in Australia & New Zealand

Another landmark for Judy & Leanne based in our Alpha Tracker office in Adelaide, South Australia!

Another 50 asbestos consultancy clients have joined the Alpha Tracker family and are using our asbestos & environmental software to:

  1. improve their admin with integrated quoting, project management and staff diary

  2. save time and improve quality on-site with smartphone surveying apps

  3. increase throughput and efficiency in the lab

  4. produce asbestos reports with one-click 

  5. share reports and results with clients using the integrated portal

  6. invoice for work completed and send invoices automatically to Xero or Quickbooks.
Want to see these benefits for your own asbestos consultancy?  Get in touch, we'd love to hear from you.  Click here for New Zealand or Australia or here for UK.

Alpha Legal features on a US software blog - "Alpha Legal ... safe and secure"

Our Boston (USA) software partners Alpha Software have blogged about Alpha Legal stating "Alpha Legal keeps legal and financial data and communication safe and secure".

Alpha Legal is getting noticed world-wide

We're about to publish a major Alpha Legal software update ready for our next release in March. Exciting times!