Over the last week, we've had countless conversations with asbestos consultancies and water hygiene businesses wanting to make more of the data we store for them in Alpha Tracker . We've always had a basic principle (which you can read on our website ): data in Alpha Tracker is your data, stored in our database . We've always tried hard to open up the system ( securely , naturally) so that you have the right access to your data from wherever you need it. Read about the Alpha Tracker integrations Our focus now is on making it easier for you to integrate AI agents with your data. We are using AI ourselves as we build the next generation of Alpha Tracker and related products and we know that many consultancy clients are also exploring the world of AI to improve productivity. Want to know more about our AI plans? Get in touch with Jack or Robin.
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Isn't the summer supposed to be a quiet time for business? Two Alpha Tracker orders received - it's a hot week!
Things are heating up at Alpha Tracker!
It’s hot out there. And, as it happens, things are getting pretty hot here at Alpha Tracker too!
The UK is in the middle of another spell of exceptionally hot weather, with this summer already delivering repeated heatwaves. Yesterday, 13 August, temperatures reached a provisional 38.1°C at Kew Gardens, making it the hottest day of 2026 so far.
Meanwhile, our own thermometer seems to be heading in the same direction.
We’ve just received two new Alpha Tracker orders, and at the same time we’re seeing a really healthy flow of new enquiries from organisations looking at how Alpha Tracker can help them manage asbestos, water hygiene, fire risk and other compliance work.
It’s always exciting to welcome new customers, but it’s particularly encouraging to see so many new conversations starting at the same time.
There is a lot happening with Alpha Tracker at the moment. We’re continuing to develop the current system, helping customers get more from the software they already use, while also working towards the next generation of Alpha Tracker technology.
And judging by the number of organisations currently talking to us, there is plenty more to come.
So, while the rest of the country searches for shade, cold drinks and somewhere near an air-conditioning unit, the Alpha Tracker team will be keeping busy.
Two new orders, lots of new enquiries and plenty happening behind the scenes.
It really is turning into a hot summer for Alpha Tracker.
A huge thank you, as always, to our customers, partners and everyone recommending Alpha Tracker to others.
Client visit for Catherine - on the other side of the world!
Catherine took a day out of her family holiday to visit an important Australian user of asbestos software Alpha Tracker.
Monash University in Melbourne has complex needs for asbestos software, both internally and for their contractors. Judy and her team have been working with Monash to ensure that Alpha Tracker is customised to suit their requirements, and she has built a strong working relationship with the Monash team.
The UK Alpha Tracker team - Jack & Catherine in particular - have been supporting Judy and have come to know the Monash project team, too. During her holiday "down under", Catherine was able to visit Monash and Director Theresa to catch up and ensure that all priorities are known and understood. Judy - full of cold - joined remotely.
Lovely picture Theresa, Catherine & Judy! Thanks Theresa for your hospitality, it was great for Catherine to catch up in person.
Alpha Tracker Support Desk Update: July 2026
Our Support Desk team solved 982 support requests during July, making it our second-busiest month of 2026 so far.
Despite the high volume of enquiries, 93.18% of all requests were completed within their target response and resolution times. For high-priority requests, the figure was even stronger, with 97.41% completed on time.
During the first six months covered by our latest figures, the team has now:
Solved 5,528 support requests
Completed 5,159 requests within their target times
Completed 985 high-priority requests within their target times
July’s overall performance was slightly below June’s figure of 94.43%, but the team continued to provide a consistently high standard of support while handling nearly 1,000 completed requests.
Thank you, as always, to our Support Desk team for their hard work, and to our customers for the positive feedback, patience and cooperation they give us.
If you need help with Alpha Tracker, please contact our Support Desk (UK or Aus/NZ) in the usual way. We are always happy to help.
Thanks for joining the Release 42 Webinar for Alpha Tracker. Watch the recording here
Our new webinar technology (Whereby) wasn't quite as slick as we'd have liked, but it was a fun Alpha Tracker webinar, anyway! We had a good turn-out, thank you - there's always lots to show and discuss.
You can see all of the Release 42 highlights on our website https://alpha-tracker.co.uk/latest-release and you can watch the recording of the webinar below.
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| Kim, Jack & Zac on our live webinar |
You can see all of the Release 42 highlights on our website https://alpha-tracker.co.uk/latest-release and you can watch the recording of the webinar below.
Dan & I tried to join the webinar from the road to say hello, from our 300 Miles in One Day challenge. We managed to join (with ropey signal from a Welsh mountain) but apparently no-one could hear us! Here's a video we recorded just before the webinar, instead:
Thanks again for joining the webinar and keep an eye on the Alpha Tracker roadmap to see upcoming new releases during 2026.
We made it! 300 Miles in One Day for Cancer Research UK
We're so proud of the UK Start Software team! Between us, we cycled 300 miles in one day for Cancer Research UK, a charity very close to our hearts.
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| Some of the photos from the day |
Dan & Robin cycled to the Welsh coast together, while the rest of the UK team peddled on a static bike, relay-style, on the balcony outside our Telford office. Lucas brought us over the line with Adam adding a final flourish!
You can replay the day, and add your own donation (thanks in advance!) here: https://300-miles.start-software.ai/
New Alpha Tracker Document Maker ready to deploy. Faster, more robust, better all around
CTO Jack and the team have completed the new version of the Alpha Tracker Document Maker (ATDM)—the workhorse behind report production for most asbestos consultancies using Alpha Tracker.
The new ATDM is part of Alpha Tracker Release 42.1 per the 2026 roadmap: https://alpha-tracker.co.uk/roadmap with more to come in the next few weeks.
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| Jack & Jamie testing asbestos report production |
The changes include:
- faster document production
- the ability for ATDM to recover from a server crash without needing to start a document from scratch
- a new mechanism to produce the survey pages making it much more reliable for large (>1,000 page) survey reports.
Zac & the Support Team will be rolling out the upgrade to systems over the next few weeks. Early reports from beta testing clients are very positive.