We are rewriting one of Alpha Tracker ’s most popular tools , Tracker Filer, and we would love your input. Talk to us! You have a chance to shape Tracker Agent Many Alpha Tracker users already rely on Tracker Filer to help link emails and attachments to the correct Alpha Tracker document folders. By copying emails to a special Tracker Filer email address, the system can read the content of the email and file the email and attachments into the appropriate job or quote folder. It can also help with tasks such as scheduling appointments into your diary. But Tracker Filer was created before the current generation of AI tools, and there is now an opportunity to make it much more powerful. Introducing Tracker Agent Tracker Filer is being completely rewritten as an AI-powered agent that can work on your behalf. The new tool, Tracker Agent , is already in development. The aim is to allow everyday Alpha Tracker tasks to be triggered directly from an email, saving time and reducing manual ...
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What the latest FAMANZ newsletter tells us about asbestos management in the UK
The latest FAMANZ newsletter may be written for asbestos professionals in Australia and New Zealand, but many of the themes will feel very familiar to UK asbestos consultancies, laboratories, contractors and duty holders using asbestos software Alpha Tracker.
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| Visit famanz.org for more info |
Across the newsletter, there is a clear focus on competency, practical guidance, consistent survey standards, public-sector asbestos assurance, training, laboratory reporting and the challenge of moving from simply holding asbestos information to proving that asbestos is being properly managed.
There is also a useful international comparison for UK readers. FAMANZ highlights the UK HSE’s decision not to lower Great Britain’s asbestos control limit, while noting that the European Union is moving towards a lower occupational exposure limit. The HSE’s position, as reported by FAMANZ, is that competency, training, supervision, site controls and enforcement may have more impact than changing the numerical limit alone.
That is an important point for Alpha Tracker customers in the UK. Asbestos compliance is not just about numbers in a report or documents sitting in a folder. It is about having reliable systems, clear processes, competent people, current registers, well-managed actions and evidence that risks are being controlled in practice.
Alpha Tracker is designed to support exactly that kind of joined-up asbestos management, from surveying and sampling through to lab results, registers, reinspection, recommendations, remedial actions, client reporting and audit trails.
The FAMANZ update is a useful reminder that asbestos remains a live issue internationally. The details vary by country, but the direction of travel is clear: better competency, better evidence, better systems and better protection for people.
FAMANZ June update: competency, consistency and better asbestos management across Australia and New Zealand
The latest FAMANZ newsletter is well worth a read for asbestos professionals across Australia and New Zealand. It highlights just how active the sector is right now, with important work continuing around competency, training, asbestos survey standards, public-sector assurance, laboratory reporting, and the practical implementation of new and updated guidance.
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| visit famanz.org for more info |
FAMANZ reports continuing progress on its Competency Framework for Asbestos Professionals, the Safe Work Australia Asbestos Framework Review, the updated WorkSafe New Zealand Good Practice Guidelines, and preparations for the 2027 ASBESTOS Conference in Christchurch (Judy and some of the team from the UK will be there, of course!). There is also continued focus on asbestos in consumer products, including children’s play sand, and on the need for better supply-chain assurance and public protection.
For Alpha Tracker customers, this all reinforces the importance of having robust asbestos systems in place. Whether you are managing surveys, samples, registers, removals, reinspection programmes, client portals or reporting, good software helps turn professional practice into repeatable, auditable processes.
We will continue to follow these developments closely and support our Australian and New Zealand customers as expectations around asbestos management, competency and reporting continue to evolve.
Welcome to Alpha Tracker, A55 Asbestos
We’re delighted to welcome A55 Asbestos Ltd to the Alpha Tracker community.
Today, we had the pleasure of training the A55 Asbestos team on how to use asbestos software Alpha Tracker in their fantastic asbestos laboratory. It was great to spend time with the team, see their setup, and help them get started with the system.
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| A55 join the Alpha Tracker asbestos software family |
A55 Asbestos provides asbestos management solutions, including asbestos surveys, training and consultancy, with a clear focus on reducing risk and helping clients understand their responsibilities. Their work supports homeowners, duty holders and organisations that need clear, practical asbestos advice and support.
Alpha Tracker will help A55 Asbestos manage their asbestos work more efficiently, from job tracking and reporting through to day-to-day lab and project workflows. We’re looking forward to supporting the team as they begin using the system in live work.
A very warm welcome to everyone at A55 Asbestos. We’re excited to have you on board and look forward to working with you.
Find out more about A55 Asbestos here: https://www.a55asbestos.co.uk/
Support Desk Performance: June 2026
June was another strong month for the our Support Desk, with the team solving 953 tickets and maintaining a high level of responsiveness across the board.
Overall, 94.44% of tickets were solved in time, our best result so far this year. High-priority tickets also performed very well, with 98.33% solved in time.
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| Good result from Zac and the team |
That means that, despite June being one of the busiest months of 2026 so far, the team continued to deliver a reliable and responsive service for asbestos software Alpha Tracker, Greenfield, ecoScribe and other Start Software system users.
June at a glance
Support Desk Performance: January to June 2026
| Month | Tickets solved | In time, all tickets | In time, high priority |
|---|---|---|---|
| June 2026 | 953 | 94.44% | 98.33% |
| May 2026 | 803 | 94.27% | 96.07% |
| April 2026 | 869 | 93.21% | 97.92% |
| March 2026 | 996 | 92.67% | 97.93% |
| February 2026 | 926 | 92.33% | 98.81% |
| January 2026 | 904 | 93.58% | 98.86% |
June saw a noticeable increase in ticket volumes compared with May, rising from 803 tickets solved in May to 953 in June. Even with this increase, our in-time performance improved slightly, which is a real credit to the Support Desk team.
Looking beyond the numbers
Support performance is not only about how quickly we respond. It is also about understanding why issues happen in the first place.
During July, we are focusing heavily on root cause analysis. This means looking more closely at repeat problems, recurring support themes, and areas of the software where customers are seeing the same kinds of issues more than once.
The aim is simple: to reduce avoidable tickets and give our customers a smoother, more reliable software experience.
Where we identify repeat issues, we will be working with the wider development team to improve processes, update guidance, enhance training material, and, where needed, make changes to the software itself.
Release 42 is now live
We have also recently completed and deployed Release 42 of Alpha Tracker.
This release includes a wide range of improvements and should help reduce ticket volumes over time, particularly in areas linked to performance. We know that software speed and responsiveness have a direct impact on day-to-day user experience, so this has been an important focus for the team.
As more customers move onto Release 42, we expect to see fewer performance-related support requests and a better overall experience for users.
Thank you
As always, thank you to our customers for continuing to work with us, report issues clearly, and provide feedback. Your input helps us improve Alpha Tracker and our other systems month by month.
And thank you to the Support Desk team for another excellent month, especially during a busy period.
We are pleased with June’s results, but we are not standing still. July is about digging deeper, fixing repeat problems, and continuing to improve the experience for everyone.
Alpha Tracker Mobile update in the app stores - improved data safeguards
We spotted a gap in our data safeguards within Alpha Tracker Mobile this week. We take data security incredibly seriously, and have a number of measures in place on the app to protect data if a phone has a fault whilst a water hygiene technician is working. When we reviewed the code after a customer query, we spotted that we had a gap that we could plug.
The new Alpha Tracker Mobile has been released to the app stores and will auto-update onto technican handsets this week.
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Two more asbestos consultancies are trialling Alpha Tracker. Did you know we can offer trials and pilots?
Two asbestos consultancies are trialling asbestos software Alpha Tracker to see how it would work for their businesses.
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| AI had fun creating this image for me! |
These two well-established and successful UK asbestos consultancies are coming to us for different reasons. One is thinking of switching from our main competitor, fed up with their attitude to support and their generally unhelpful stance on making data available to them. The other has been wrestling with an internal software development for years and is checking out the market to see what's available off-the-shelf. Here at Alpha Tracker, we pride ourselves on our support and our attitude to openness and integrations.
We're happy to offer trials and pilots - even creating custom Alpha Tracker report templates in some cases - so don't be afraid to ask!