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Tuesday, 28 September 2021
Do you survey domestic properties? Fed up with absent tenants? Try our new texts and mobile confirmation screens
More Tracker Dashboard updates on the way
We've got another Tracker Dashboard update in beta test.
This time, we've added the facility to "cc" people who will be interested in receiving the emailed dashboard. We've also added a new "split" option to allow tables to be broken into sub-tables - useful when grouping dashboards by (eg) staff member, client, or day-of-the-week.
Here's an example of a dashboard split by day:
|A dashboard email where the information is split into sub-tables by day|
Monday, 27 September 2021
Harratts Legal Services processes the 10,000th client in Alpha Legal
|Scott Harratt and his gift from Alpha Legal|
Harratts Legal Services use Alpha Legal to request and process ID documents from their clients. Harratts work with CTT Group and CTT's Legacy software to take instructions from their clients and to create legal documents including Wills and Trusts.
Friday, 24 September 2021
Quick Start tile #3 - "Share Document for Signing". Quickest e-signature platform on the market!
Forget printing. Forget the envelope & stamp. Forget postal delays or lost or missing documents. Alpha Legal's e-signature feature gives you everything you need.
|We think this is the quickest (slickest!) e-signature platform around!|
Securely send a document for e-signature to your client in about 60 seconds and with just 4 simple steps:
- Click "Share Document for Signing"
- Enter your client's details
- Drag & drop your PDF(s)
- Choose how you want the signature(s) to be captured.
Thursday, 23 September 2021
Start Software (Alpha Tracker) at the Contamination Show, NEC
It's always good to meet up with clients, business partners and old friends at the annual Contamination Expo where Alpha Tracker always makes an appearance.
|Robin & Kim in the hazardous materials hall|
Kim & Robin had a whistle-stop whizz around every stand yesterday (or, so it felt!) sharing information about our asbestos software and our plans.
We met up with Mark from Asbestoprobe to discuss their latest developments. We are Asbestoprobe's software partners and we plan to link their innovative handheld asbestos detection device with Tracker Mobile, our on-site asbestos data collection platform.
|Mark and Kim discussing the Asbestoprobe latest developments|
Software panel at our partners CTT Group (Countrywide Tax & Trust) - Alpha Legal was a hot topic!
I really enjoy being involved in the regular software panels that CTT Group (formally Countrywide Tax & Trust) host for their key consultants and business partners.
Alpha Legal was on the agenda - 100s of CTT consultants use Alpha Legal to communicate securely with their clients - and I showed some of the latest changes as well as shared news of what's coming next.
Not a great selfie - I managed to cut off Mickey from the CTT Legacy software team and also CTT director Andrew but at least I captured a flavour of the meeting!
|Alpha Legal (Start Software) at the CTT Legacy software panel|
Wednesday, 22 September 2021
Patched! Video uploading is working again on iOS 15 (Apple) iPhones & iPads
We've deployed a patch to Alpha Legal so that clients with Apple devices running iOS 15 will be able to upload videos again. See this blog post https://blog.start-software.com/2021/09/sorry-apple-upgrade-today-ios-15-has.html for details of the problem.
|(OK, so it is not that exciting, but at least we've solved the problem!)|
Tuesday, 21 September 2021
Sorry! The Apple upgrade today (iOS 15) has broken video uploading in Alpha Legal
Our support desk has received some calls from Apple iPhone users this morning to say that their phones have updated to iOS 15 and they are having problems uploading video within Alpha Legal.
|We advise not updating to iOS 15 for a day or two - some problems have been reported|
Our developers are working on this as a top priority and we'll blog again as soon as the problem is resolved. Sorry!
Monday, 20 September 2021
Quick Start tile #2 - "Share Document". It takes seconds to securely share a document with your client
It just takes seconds to share a document with a new client using Alpha Legal.
|It just takes seconds to securely share a document|
There are just 3 steps to follow:
- Click "SHARE DOCUMENT" from the Alpha Legal home page
- Enter your client's details
- Attach the document(s) and share. Easy as that!
Start Software partners CTT Group enjoy their summer festival
Start Software partners CTT Group (formally known as Countrywide Tax & Trust Corporation) have just celebrated another year of success by holding their annual summer festival.
Robin & Catherine from Start attended and enjoyed the legendary CTT hospitality at Gables House - CTT's impressive offices in Leamington Spa.
|The sun shone on CTT Group's directors, staff, families & friends!|
Congratulations Nick from Broadland Group - 100km charity walk completed in 21 hrs 53 mins
Congratulations to Nick from Broadland Group, one of our Alpha Tracker asbestos consultancy clients. Nick has just walked 100km in the Peak District in 21 hours 53 minutes in memory of his brother Mike who tragically lost his life to Covid.
You can read about their incredible achievement here https://www.justgiving.com/fundraising/formikew and please donate if you can. Nick is raising money for the Guide Dogs organisation.
|Read about Nick's incredible achievement here|
Thursday, 16 September 2021
Check out Quick Start tile #1 - "Send Form". It's so easy to securely ask your client for information
Look how easy it is to send a secure form to a client using Alpha Legal!
|Send a form, request ID documents, ask for bank details... so easy and secure|
There are just 3 steps:
- Click "SEND FORM" from your Alpha Legal home page
- Enter your contact's details
- Choose the form. That's it!
Tracker Dashboard is now compatible with SendGrid for better email delivery and tracking
Our asbestos software, Alpha Tracker, sends emails to staff and clients via our Tracker Dashboard module.
Tracker Dashboard previously needed an email server to connect to - otherwise known as an "SMTP" server.
We have updated Tracker Dashboard so that you can now use the SendGrid service as an alternative to using SMTP.
|Go to SendGrid.com to find out more|
So why might SendGrid be useful? SendGrid has some important benefits over SMTP:
- SendGrid is better at delivering emails - fewer will go into Junk
- SendGrid can track emails delivered (and those which are not!) - in an easy-to-see format
- SendGrid handles bulk emails better than SMTP - you are less likely to be flagged as a spammer.
Monday, 13 September 2021
ID theft and impersonation cases more than doubled in the first half of 2021 - and Northern Island is being worst hit
Alpha Legal is your protection against ID theft. More than 10,000 clients are now protected but - incredibly - there are still thousands of accountants, estate agents and will writers who are putting their clients at risk.
One of the most common ways that criminals steal ID documents is when email servers are compromised. Emails are not secure! Alpha Legal protects your clients and your business by securing communications between you and your customers.
|Stop using emails! Use Alpha Legal instead|
You can request ID documents in seconds via a completely secure mechanism. This is easy for your clients and safe & secure for you. They don't even need to download an app!
Did you know that Northern Island is being the worst hit and Belfast is the UK's most scammed city? Read more here https://www.belfasttelegraph.co.uk/news/northern-ireland/revealed-impersonation-scams-have-doubled-in-last-six-months-40844133.html
Asbestos and 9/11 - an interesting post by mesotheliomahub.com
As we remember the tragic events of 11 September 2001, the asbestos industry in the US is also considering the long-term consequences of exposure to asbestos and other carcinogens released when buildings collapsed. It seems especially cruel and tragic that some people will have their lives cut short more than two decades later.
|See more images here|
We spotted this fascinating summary by mesotheliomahub.com - it's well worth a read.
Click here: https://www.mesotheliomahub.com/blog/asbestos-exposure-and-the-20th-anniversary-of-9-11/
Start Software's asbestos software (including Alpha Tracker) has captured more than 50,000,000 items of asbestos data since 2001 and we continue to innovate and lead the market in the UK, New Zealand and Australia. Do contact us if we can help you with your asbestos problem.
Friday, 10 September 2021
Meet GPW Trusts - another Alpha Legal subscriber
|Visit the GPW Trusts website|
Thursday, 9 September 2021
Another Alpha Legal milestone - 10,000 clients are safe and secure
Our Alpha Legal users protect themselves and their clients from the risks of communicating by email. As we often say, emails are not secure, with email servers being compromised daily and client data being stolen.
|Alpha Legal is easy, safe & secure|
Another 10,000 clients are now registered in Alpha Legal. Wow! All of these clients are now benefitting from
- secure requests for ID documents
- document sharing and e-signatures
- an easy-to-use client portal to connect them to their professional advisor (accountant, solicitor, estate agent or will writer).
IATP launch their new asbestos training system at the Health & Safety Event, NEC. We're proud of what we've built for them!
IATP - the group of Independent Asbestos Training Providers - has just launched their new asbestos training certificate verification system, custom-built for them by Start Software.
Kim visited the Health & Safety Event at the NEC today and saw Paul & Jane from IATP in action on their busy stand.
|Kim found herself at the IATP stand - looking good, Jane & Paul!|
|Paul from IATP talking about the new system with some prospective users|
Many of the IATP members are also asbestos consultancies who use Alpha Tracker, our market-leading asbestos software system.
If you are interested in our asbestos software solutions, or want a bespoke system creating for your business, do get in touch!
Thursday, 2 September 2021
Zapier integration with Alpha Tracker coming soon
|Zapier connects and automates pretty much anything and everything!|
Zapier integration with Alpha Legal coming soon
|Zapier connects and automates pretty much anything and everything!|
Wednesday, 1 September 2021
Important MDS update (for Tracker Mobile) - MDS 10 is now available
|Many updates feature in MDS 10|
August 2021 Support Desk performance
August was another good month for our Start Software & Alpha Legal Support Desk with 92% of high priority calls being resolved within 2 hours.
Congratulations to Will, James, Zac & Elaine - good result!
|Support Desk stats to August 2021|
Start Software at XscapeNow!
|Start Software at XscapeNow|
|Team Elaine with the Bank Job loot|