Showing posts from August, 2015

About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Running short of disk space? Move Alpha Tracker's document store

Kim has just posted a new information sheet explaining how to move your Alpha Tracker document store if your asbestos surveyors have generated so many asbestos reports that you are running out of hard disk space!

You can find the information sheet here:

How to find Kim's latest Alpha Tracker information sheet
If you would like to see any more help sheets or need any additional information to help your asbestos consultancy to get the most out of Alpha Tracker, do get in touch.

The June/July Alpha Tracker update's release notes are now available (SVN1500)

June/July 2015's monthly update to Alpha Tracker is now publicly available.  This is update SVN1500 with 100 new features and bug fixes!  Many of these updates will be of particular interest to asbestos surveyors and asbestos consultants using Alpha Tracker to run their asbestos consultancy.

Here is a YouTube video which runs through 5 of the most useful improvements:

The June/July combined update has 100 new features, improvements and bug fixes to the software since the April/May update.

All new features are fully documented in both the release notes and updated User Guides.

In the video above you can see 5 of the most useful or important changes we have made.  For full details, see the release notes at the bottom of the Alpha Tracker product page.

The update is ready to download and install through the Setup|System|Software Updates button.  If you need help to run the update, please do contact the support desk.

New Alpha Tracker client portal features in beta test

We're updating the client portal in our asbestos software Alpha Tracker this month.  Lots of new features are already in beta test and we are looking for other ideas from our clients.

Alpha Tracker's new compliance dashboard

Is there a feature you'd like to see in the Alpha Tracker client portal?  If there is, please get in touch.  We'd love to hear from you.

Windows 10 and Start Software

Here is a quick video about Windows 10 and our systems here at Start Software.

In particular, if you've been worried about upgrading ("will asbestos software Alpha Tracker work with Windows 10?") or if you've been wondering whether to upgrade your own laptop or desktop, this video may help!

(if the video above doesn't play, here's the link

If you have any other questions about Windows 10, do give our support desk a call and they will be delighted to help.

Start Software Support Stats - July 2015

After implementing Alpha Tracker at one of the biggest and busiest asbestos consultancies in the UK last month, it is no wonder we had a busy time on the support desk.  In fact, we took 627 calls over the course of the month, an increase of 20% on our previous busiest period.

Overall, we managed to keep performing well resolving 8 out 10 of all calls in the time-scales agreed with our customers and nearly 9 out of 10 "high priority" calls too:

Start Software Support Stats - July 2015
Stats for previous months are available on our blog (search for "support stats") or click here to view our performance in June.

August 2015's update for Alpha Tracker is now live

We've just released the August 2015 update to Alpha Tracker, the software system for asbestos consultancies and asbestos surveyors.

This is release SVN1551 with more than 50 updates since the July patch and more than 150 since the April/May release.  The continued updating of Alpha Tracker demonstrates our long-term commitment to the asbestos software industry - we have now led the field for over 15 years!

The August 2015 release of Alpha Tracker has an improved client portal

We'll be putting together the briefing video and release notes over the next week or two, so watch this space.

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