After implementing Alpha Tracker
at one of the biggest and busiest asbestos consultancies in the UK last month, it is no wonder we had a busy time on the support desk
. In fact, we took 627 calls over the course of the month, an increase of 20% on our previous busiest period.
Overall, we managed to keep performing well resolving 8 out 10 of all calls in the time-scales agreed with our customers and nearly 9 out of 10 "high priority" calls too:
|Start Software Support Stats - July 2015|
Stats for previous months are available on our blog
(search for "support stats") or click here
to view our performance in June