Special guest joining us for the drop-in Office Hours session on Monday. Join Kim & Zac to talk Alpha Tracker templates and document production

We've got a special guest joining us on Monday's Alpha Tracker "Office Hours" session.  We've been running "Office Hours" sessions this year so that any Alpha Tracker user can drop in and ask anything they want - it's informal, not recorded, and cameras-on!

On Monday's session, we've got Richard Blunt dropping by from Mesothelioma UK, our company-supported charity.  We've got plans to add features into Alpha Tracker to help Meso UK raise vital funds without adding extra admin to any process... and your ideas will be welcome!

Join Kim & Zac to chat Alpha Tracker

On this month's drop-in webinar, Kim & Zac will be talking about asbestos and water report templates and document production.  If you're interested in improving your reports, adding maps or charts, losing your report "queue" or just want to talk about how reports are produced, this is the session for you.  We'll also be talking about our new Alpha Tracker AI tools in case you haven't tried them yet.

Do join us on Monday 18 May, from 14:00-14:30, all you do is click this link - no pre-registration needed: https://whereby.com/alpha-tracker-office-hours.  See you then!

Only a week to go - Andrew & Robin meet to check his satellite phone and Big C Atlantic Challenge app

With only a week to go before his world record-attempting Atlantic crossing, it is all feeling very real for adventurer Andrew Bedwell.  He's planning to set off from St John's, Newfoundland to sail across the ocean back to the UK in a tiny boat, completely unsupported.  That's 90+ days of being alone in something not much bigger than a wheelie bin (see https://www.bbc.co.uk/news/articles/c3w3jgqj0nno).

Andrew thinking about the challenges that lie ahead

Start Software is sponsoring Andrew as he tries to bring the record back to the UK and raise money for Cancer Research along the way.  Several of the Start team have been affected by cancer, and so this is a cause very close to our hearts.

Our director Robin met Andrew at the Anderton Boat Lift visitor centre yesterday to check his tech and the app we have built for him and his followers: https://big-c-atlantic-challenge.app/

Andrew & Robin with the satellite link on the desk

Andrew will be sending messages back to the Start team so that the app can be updated.  He'll be using the Alpha TransForm app which is tuned for low data bandwidth environments: https://www.alphasoftware.com/alpha-transform-overview.

Alpha TransForm in action

Please do register to follow Andrew's incredible voyage and to learn more about him and his endurance and determination.  You can go to https://big-c-atlantic-challenge.app/ on your laptop, or scan this QR code on your phone:

Scan this on your phone to register your support

PS Robin will be flying out to St John's at the weekend to help Andrew prepare to sail - watch out for updates then

April 2026 Support Desk Performance: A Busy Month Supporting Alpha Tracker Users

April was another strong month for the Start Software support desk, with the team continuing to deliver a fast and reliable service for customers using Alpha Tracker.

It was also a particularly busy month for calls from asbestos and water hygiene technicians, reflecting the continued day-to-day reliance on Alpha Tracker in the field. Whether technicians were logging site information, updating records, managing jobs, or needing help while out with clients, the support desk was on hand to help keep work moving.

Strong response and resolution performance

In April 2026, the support desk solved 869 problems in total. Of those, 810 were solved in time, giving an overall in-time resolution rate of 93.21%.

High-priority support remained especially strong. The team solved 141 high-priority issues in time, achieving an excellent 97.92% in-time rate for high-priority tickets.

This continues the consistent performance seen throughout the year so far:

Month	Total solved	In time	In time %	High-priority in time %
January 2026	904	846	93.58%	98.86%
February 2026	926	855	92.33%	98.81%
March 2026	996	923	92.67%	97.93%
April 2026	869	810	93.21%	97.92%

A busy month for technician support

April’s figures show that the support team handled a substantial number of requests while maintaining a high standard of service. With Alpha Tracker being used heavily by asbestos and water hygiene technicians, many calls required practical, timely support for people working in live operational environments.

That kind of support is especially important when technicians are on site and need quick answers. The April results show the team continuing to respond effectively, helping users resolve issues and get back to their work with minimal delay.

Thank you to the support team

A big thank you goes to everyone on the support desk for another month of hard work, patience, and professionalism.

Solving 869 problems in April, while keeping more than 93% of all tickets and almost 98% of high-priority tickets within target, is a strong achievement and a great reflection of the team’s commitment to Alpha Tracker customers.