It was also a particularly busy month for calls from asbestos and water hygiene technicians, reflecting the continued day-to-day reliance on Alpha Tracker in the field. Whether technicians were logging site information, updating records, managing jobs, or needing help while out with clients, the support desk was on hand to help keep work moving.
Strong response and resolution performance
In April 2026, the support desk solved 869 problems in total. Of those, 810 were solved in time, giving an overall in-time resolution rate of 93.21%.
High-priority support remained especially strong. The team solved 141 high-priority issues in time, achieving an excellent 97.92% in-time rate for high-priority tickets.
This continues the consistent performance seen throughout the year so far:
| Month | Total solved | In time | In time % | High-priority in time % |
|---|---|---|---|---|
| January 2026 | 904 | 846 | 93.58% | 98.86% |
| February 2026 | 926 | 855 | 92.33% | 98.81% |
| March 2026 | 996 | 923 | 92.67% | 97.93% |
| April 2026 | 869 | 810 | 93.21% | 97.92% |
A busy month for technician support
April’s figures show that the support team handled a substantial number of requests while maintaining a high standard of service. With Alpha Tracker being used heavily by asbestos and water hygiene technicians, many calls required practical, timely support for people working in live operational environments.
That kind of support is especially important when technicians are on site and need quick answers. The April results show the team continuing to respond effectively, helping users resolve issues and get back to their work with minimal delay.
Thank you to the support team
A big thank you goes to everyone on the support desk for another month of hard work, patience, and professionalism.
Solving 869 problems in April, while keeping more than 93% of all tickets and almost 98% of high-priority tickets within target, is a strong achievement and a great reflection of the team’s commitment to Alpha Tracker customers.