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The asbestos professionals at EMS (Environmental Management Solutions) received their first Alpha Tracker training yesterday and are looking forward to the benefits their new asbestos system will bring their business and their valued clients.
If so, please download the patch we have just made available which fixes a couple of bugs and adds a few new features. In particular, if you use Internet Explorer rather than Chrome or Edge as your web browser, this version will work much better for you.
Thanks to customers for letting us know about problems they found. We do our best to test every situation but there is always a chance that something will slip through.
I'm delighted to announce that thanks to the hard work of the Start Software team and our Quality Manager Kim in particular, we passed the assessment with flying colours.
Asbestos software Alpha Tracker Release 24 is now available - finally! This has proven to be our biggest update ever delivered with a wide range of new features, performance improvements and bug fixes. More than 130 changes altogether have been delivered in this release.
Included in this release is:
a brand new design throughout the system including easier to read menus, new "save" buttons and restyled dashboards
a quick menu search facility to help you to get your work done faster
improved password security built in to protect you from hackers
easier ways to monitor system performance right from the home page
new settings to help you to simplify screens for new users.
As usual, we have recorded a quick video to show you the highlights:
Kim has posted the release notes for you to download, print and keep with your quality manual or in your office procedures folder.
Do let us know what you think. We are planning Release 25 now (for Summer 2017) so do get your ideas over to us for improvements we can make.
After the office was evacuated we had the support desk up and running in 30 minutes which isn't bad at all but we do apologise to our support clients if you had trouble reaching us this afternoon.
Based in East Kilbride, ABS is a UKAS accredited asbestos surveying practice (Inspection Body No. 0298), which provides surveying, sampling and re-inspection services across the public and private sectors, from small residential properties to commercial units and industrial power stations.
The ABS website with comprehensive asbestos information for all sizes of organisation
Kim was delighted to meet the ABS team this week to give them their initial asbestos surveying and lab training. Here are a few of the photos she took in the ABS training suite:
In Alpha Tracker Release 24 you will be able to see your performance score on the home page "Performance Dashboard":
The Apdex score is a software industry standard method for showing how well a computer system is performing. 100 is the maximum score and anything over 75 is deemed to be "good" and so will show as green.
If you have any more feedback or changes you would like to see in Alpha Tracker, do let us know.
Easy! Log in to Alpha Tracker as a Superuser and select menu option Setup|System|Access Log.
(click to view larger)
This screen shows you every transaction your asbestos surveyors or admin staff have completed in the system together with the time each one took (in seconds).
At the bottom of the screen, you'll see an overall "Apdex" score. If this is showing > 0.75 then your system is performing well. Below that it's time to get in touch with our support desk for advice.
Please be advised that some users are reporting issues syncing their Tracker Mobile data immediately after their smartphones or tablets have updated to Android 7.
We are aware of the issue and the developers are isolating the issue in order to provide a solution.
Please leave your data on your handsets for now and contact our support desk on 0333 301 1010 (UK) for more information.
