Showing posts from March, 2018

About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Another Alpha Tracker asbestos software order from New Zealand

Judy & Leanne have received another Alpha Tracker asbestos system order this morning from a New Zealand asbestos consultancy.

It's another personal recommendation too - great news for our Adelaide team.

Listen to Cath Tate on BBC iPlayer

I blogged last week about our client Cath Tate and her new book -

Listen to Cath Tate on the BBC iPlayer
Cath's appearance on BBC Radio 4's Woman's Hour is now available on the iPlayer here, starting approx. 13 minutes in.  Go Cath!

Our client Cath Tate to appear on BBC Radio 4's Women's Hour

To quote Cath Tate's website... "Witty, gritty, right on, switched on, political, ethical, sceptical, poetical and just plain funny."  and I couldn't agree more! We've been the software developers at Cath Tate for longer than I care to remember and this is a perfect summary of them and their greeting card design, wholesale and retail business.

Cath herself has been working on The Inking Woman, a project which began as an exhibition at the Cartoon Museum in London and now has resulted in a new book by Cath and Nicola Streeten.  

Catch Cath and Nicola talking about the project on BBC Radio 4's Women's Hour on Wednesday 28 March at 10:00.  We'll be listening!

Another personal recommendation, another Alpha Tracker order

We've had notification this morning that another Australian environmental & asbestos consultancy has placed an order with our Adelaide office for Alpha Tracker.

The Alpha Tracker Adelaide office
This was another personal recommendation - a UK company in this case has recommended our software over the competition and so we've received the order today. 

It's our mission to make our customers our sales force - looks like we're making progress!

Good feedback from the latest Alpha Tracker users

We've been reading the training feedback from the Alpha Tracker asbestos software training sessions run by Kim (in the UK) and Judy (in Australia & New Zealand).

Some of the comments received include:

"Your videos are great" (some of the best ones for Tracker Mobile, the on-site asbestos data collection app are here)

"Judy is fantastic and a credit to your organisation" (wow!)

"Kim was great!" (ditto!)

Some of the areas where we can improve are (a) adding more in-depth videos to the library and (b) providing routine follow-up training in addition to the initial sessions.  We're working on those.

Alpha Tracker - no charges for unlimited client portal users!

Unlike our competitors, we do not charge for client portal users.  As an Alpha Tracker software user, you are free to have as many clients (and their contractors) logging in to your portal as you wish.  Charge them for access if you want (and keep the income) - but we won't charge you!

the Alpha Tracker client portal in action

Why do we take this stand when our competitors charge a fee for client portal users?  We think it is a matter of principle - it is your asbestos data and they are your reports and you should be able to give access to your clients however and whenever you wish.  Simple as that.

Fed up with paying additional licence fees to other asbestos software companies when you could be paying nothing at all?  Get in touch to discuss our preferential pricing schemes for asbestos consultancies wanting to swap from other software systems.

Acquisition of NGNine Ltd complete: Asbestos software Amianto joins Alpha Tracker

We're really pleased to announce that we have completed the purchase of software house NGNine Ltd together with their Amianto asbestos software system.


The acquisition of NGNine has taken many months to organise and during that time we have got to know NGNine director Gary Joynes and lead developer Steve very well. We will continue to work with them both to provide a seamless transition for the benefit of the Amianto users.

Amianto (see is a complete and well-respected web and mobile asbestos management system with many features in common with our asbestos software Alpha Tracker.  We will be continuing to develop both systems in parallel, sharing the best technologies and features between them. 

Amianto is particularly focused at larger property portfolios and we will be offering demonstrations of Amianto to Alpha Tracker clients in order to explore possibilities for councils, housing associations and other holders of large property portfolios.

Former NGNine director Gary said "We are really pleased that Amianto users will be able to access the enhanced 24x7 support service offered by Start Software and we are confident that the sharing of technology between the two systems will benefit all clients".

For more information or to book a demonstration of either system, please contact Robin Bennett at Start Software's Telford office.

Alpha Tracker Release 27

Just a reminder that the release notes for the latest version of asbestos software Alpha Tracker are available on our website here.

Alpha Tracker Release notes (Release 27)

You can also download the notes for all previous releases on the same web page - very useful if you need to cross-check your Quality Manual against the software for a UKAS inspection.

Arco Environmental go live with asbestos software Alpha Tracker

Another asbestos consultancy has switched across to asbestos software Alpha Tracker - Arco Environmental.  They came to us because of another personal recommendation, which is always lovely to hear.

Arco are based in Romford, Essex and provide the full range of asbestos surveying and removal services.

Our specialist trainer Kim gave the Arco staff their Alpha Tracker and Tracker Mobile training yesterday - here are some of her photos from the training day.

If we can help your asbestos consultancy to become more efficient, do get in touch!

Tracker Dashboard update available

Adam has just published a bug-fix update to Tracker Dashboard, our automated emailing module (part of the Tracker and Alpha Tracker asbestos software systems).

The bug related to the grouping of data in tables so do download and apply to your system if you use this feature.

You can download version v1.0.291 here.

Virotech goes live with asbestos system Alpha Tracker

Another New Zealand asbestos consultancy has switched to asbestos software Alpha Tracker - welcome Virotech!

Tauranga-based Virotech is an environmental health and safety company that specialises in hazardous material air monitoring, surveying and consultancy and their expert asbestos staff are available for a range of services.  They are looking forward to improving their service to clients through their use of Alpha Tracker.

Virotech's excellent and informative asbestos website
Judy trained the Virotech asbestos staff via Skype from our Adelaide office - here is a photo she took during the session:

Some of Virotech's professional asbestos staff
If we can help your New Zealand asbestos consultancy to improve your productivity and service, do get in touch with Leanne & Judy.

Asbestos consultancy BSS goes live with Alpha Tracker

New Zealand asbestos consultancy Building Surveying Services (BSS) Ltd has just gone live with asbestos software Alpha Tracker.

Trainer Judy welcomed BSS into the Alpha Tracker family when she did their training by Skype this week:

BSS staff meet Alpha Tracker's Judy by Skype
Graeme Blissett (Building Surveyor, Registered Building Inspector, BOINZ and MBFRT Member) and Frans Boucken (Registered Building Surveyor, NZIBS) have more than 60 years of combined experience in the building industry and have carried out over 15,000 inspections together.  Joining them are Building Surveyors Stephen Wright and Roger Bruce to make the most of their new Alpha Tracker asbestos software system.

Welcome BSS and best of luck with making the most of your new asbestos software system.

Latest support performance stats at Start Software

We've just had the support stats for February.  We took 561 calls throughout the month, 124 of which were high priority.  We solved 87.9% of these urgent calls within 2 hours and 81.6% of all calls in the time set us by the caller.

Support stats at Start Software
Remember, our support team is here 24x7 to help you and your asbestos site staff with any Alpha Tracker, Tracker or Tracker Mobile queries.

Another asbestos consultancy goes live with Alpha Tracker - welcome DSC Environmental!

We're delighted to welcome another UK asbestos consultancy to the Alpha Tracker family - DSC Environmental.

Our trainer Kim visited DSC's Hemel Hempstead office this week to deliver the training.  Here are a couple of the photos she took during the day:

Access Alpha Tracker's web systems from any laptop, tablet or PC

Tracker Mobile - the asbestos data capture tool - works on any Apple, Android & most Windows devices

If we can help you to improve the efficiency of your asbestos consultancy with our range of asbestos software, please do get in touch.

MDS update for Apple (iOS) users of our asbestos site data collection app, Tracker Mobile

You might remember that we blogged about problems being caused by the latest Apple iOS operating system, iOS 11 (see

Asbestos surveyors using our Tracker Mobile app (part of the Alpha Tracker asbestos software system) were having a number of annoying issues if their phones auto-updated to the latest operating system.

We're pleased to say that all of these issues have been ironed out now and if you have been having issues you can allow your iPhone or iPad to update to the latest release of iOS and the data capture platform, MDS (see and all will be well again.

Do contact support if you need any help with the update.

Weather disruption at Start Software

We've got weather issues at our Telford office today so please do bear with us if we don't respond as quickly as normal to support requests.

Snow affecting the Start Software e-Innovation Centre office
There is plenty of self-help material available on the manuals section of our website here.

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