Annotated photos now available in asbestos software Tracker Mobile

We've got a great new feature in Tracker Mobile, the on-site data capture system within asbestos software Tracker and Alpha Tracker.

Here's a 20 second video to explain - get in touch if you want this feature in your system!

ISO9001:2008 audit passed with flying colours at Start Software

Quality Manager Kim had an intensive day yesterday with our Lloyds' ISO9001:2008 assessor to review our compliance with this tough Quality standard.

I'm really pleased to announce that we passed the inspection day with 0 non-conformities identified, a real credit to Kim and the rest of the team here at Start Software.

We're now working on moving to ISO9001:2015, the latest standard, whilst also working towards our ISO27001 accreditation.  As an aside, as far as I know we're still the only asbestos software company with this approach to Quality - it takes us time, energy and money to achieve the standards but it is worth it because of the service it enables us to provide to our clients.

For more info, see http://robinbennett.blogspot.co.uk/2015/10/iso90012008-inspection-visit-at-start.html and http://www.start-software.com/about-us/certifications/.

Latest software updates (Tracker Upload Manager & Alpha Tracker Document Maker)

We've updated our Tracker Upload Manager and Alpha Tracker Document Maker modules again to improve photo processing.  These are two of the modules that form part of our Tracker and Alpha Tracker asbestos software systems.

an example photographic asbestos register created from Tracker/Alpha Tracker

You can download the updates from our web site or contact the support desk for more info or if you need assistance.

SB Asbestos join the Alpha Tracker family

We're really pleased to announce that asbestos specialists SB Asbestos have received their Alpha Tracker asbestos software training today.

Company Principal Julian Wilshaw is a long-time friend of our company and is an expert in the field of asbestos detection and management.  We're delighted that he's chosen to implement our web-based Alpha Tracker system within his own business.

SB Asbestos Company Principal Julian Wilshaw

Julian and team will be using our asbestos data collection system Tracker Mobile on his tablet to collect and transmit asbestos records, photos and plans back to Alpha Tracker.

Here's a photo from the training session today:

Julian Wilshaw studying Tracker Mobile

Trying to get the most of Alpha Tracker? Need any extra training? Or extra manuals or YouTube training videos?

We've had a busy couple of weeks creating extra training guides for customers who are using our asbestos software Alpha Tracker in "unusual" ways.  Some of this extra training material has been printable PDFs and sometimes it has taken the form of YouTube "how to" videos (like the one below).

Would you benefit from something similar?  Perhaps you're expanding quickly and need to bring your new staff up to speed?  Get in touch with our Support Desk and they will be able to discuss what we can do for you.

Alpha Tracker April 2016 update now available

The April 2016 update to asbestos software Alpha Tracker is now available for download.

Known as SVN2000, this update has 100 new features, bug fixes and performance updates since the Feb/Mar release.

As usual, there is a short YouTube video which runs through the key changes:

Kim's release notes (which you may need to show to UKAS if you an accredited consultancy) are available here: http://www.start-software.com/tracker/alpha-tracker/ (scroll half-way down the page to read or print them):

the Alpha Tracker release notes are always available on our website

Please note: You need the very latest version of the Alpha App Server on your system in order to deploy this update so please do contact us before installing so we can double-check that you are set-up and ready to take advantage of all of the new features.

April's support desk performance

We took just under 500 support calls in April and 88% of these were queries which were resolved in the timescales set by our customers.

For high priority problems, over 95% were solved "in time" matching our performance in March. This is pretty impressive given the rapid expansion of our asbestos software Alpha Tracker customer based since January and so we have lots of calls being generated by new users finding their way around the system.

Asbestos specialist consultancy Envirosurv switch to Alpha Tracker

We are delighted to announce that asbestos specialists Envirosurv have gone live with asbestos software Alpha Tracker this week after completing their training.

Envirosurv are committed to delivering 100% customer satisfaction and are specialists in:

• asbestos surveying
• asbestos removal and
• asbestos consultancy.

Envirosurv's impressive accreditations underline their commitment to quality and their investment in asbestos software Alpha Tracker will help them to improve their service even further.

Envirosurv's impressive industry accreditations

Here are some of the photos we took on the training day:

some of Envirosurv's fleet of vehicles

Tracker Mobile enables asbestos surveyors to capture data on site

photos and data are captured in Tracker Mobile at the same time

click one button to upload the asbestos survey's data and photos