Showing posts from December, 2018

About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Another asbestos consultancy chooses Alpha Tracker - welcome LAANZ!

It's lovely to end the year with another Alpha Tracker asbestos software order.

This time it is Auckland (New Zealand) based asbestos consultancy LAANZ who has researched the market and has chosen to have Alpha Tracker as their asbestos management software.

LAANZ are WorkSafe New Zealand licensed asbestos assessors having proven their abilities with industry qualifications and many years of experience in the industry.  Specifically, LAANZ work in these areas of asbestos management:

  • Issuing clearance certificates
  • Management surveys
  • Refurbishment surveys
  • Demolition surveys
  • Air monitoring
  • Management plans
  • Asbestos awareness courses
  • Asbestos Removal Guidance
Improving the efficiency of surveying for asbestos is at the heart of Alpha Tracker:
  1. Before the survey, you can log calls and other contacts, generate quotes and plan work
  2. When the asbestos surveyor is on site, they will have access to the Tracker Mobile data collection app enabling data, plans and photos to be captured on smartphone and tablet
  3. Back in the asbestos lab, the results are recorded and auto-entered into the survey report
  4. The asbestos report is generated with one-click!  It is produced in your format, too, not ours
  5. The report is then viewable and shareable via the built-in Alpha Tracker Client Portal
  6. To wrap up the job, you can generate an invoice automatically and post to Sage, Xero or other accounts packages.

Welcome LAANZ to the Alpha Tracker asbestos software family!

Christmas & New Year arrangements at Start Software

Where did 2018 go?!?  It has flown by for us and I'm sure it's the same for you. Hope you've had a good year and have an even better 2019.

Anyway... our support desk is open 24x7 to support you and your business throughout the festive period although our Telford and Adelaide offices will be closed on Christmas Day, Boxing Day and New Year's Day as usual.

Our chosen asbestos charity for 2018 - Mesothelioma UK
We'll be sending a donation to Mesothelioma UK instead of buying Christmas cards.  Given our connection with the asbestos industry (via Tracker and Alpha Tracker) we hope you agree with our decision to help charities supporting individuals and families affected by this devastating asbestos-related illness.

November's support performance at Start Software

Looking back at October's results, we're quite pleased with the stats for November.

Start Software - Support Performance - November 2018

We received 600 calls and emails for assistance in November, and 85% were solved within 4 hours.  For the urgent problems, nearly 19 in every 20 calls were resolved by the help desk within 2 hours.

That's a busy month but hopefully lots of satisfied customers!

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