New software release - Tracker Document Maker Service v1.0.67

Tracker Document Maker Service is an optional module for Tracker and a fundamental part of Alpha Tracker - the leading software systems for asbestos consultants and asbestos surveyors.

We have just released a new version of Tracker Document Maker Service, v1.0.67 SVN12, which is more reliable on Windows Server 2012 and is also capable of attaching multiple formats of a document (eg DOC and PDF) in a single email.

Please contact the office if you would like this free update.

Confused about the hardware choices for Tracker Mobile? Take a look at this video

Our Tracker Mobile software, the handheld data capture system for asbestos surveyors and other environmental consultants, can be run on a wide variety of hardware including iPads, iPhones, Android smartphones and Android tablets.

Take a look at this video to see me explain the pros and cons of each style of device:


(Start's director Robin Bennett demonstrating Tracker Mobile, the handheld data capture system which forms part of the Tracker and Alpha Tracker asbestos surveying systems)

New Tracker Mobile training videos online

If you or your surveyors need to refresh their skills with Tracker Mobile, the handheld data collection system for Tracker and Alpha Tracker, go to this page to see a collection of new training videos: http://www.start-software.com/tracker/alpha-tracker/2-easier-asbestos-surveying/.

Scroll down to the bottom of that page to see the 7 short videos - and feel free to share with your colleagues!

Screenshots from the Tracker Mobile training videos

Our order book is well and truly full

Like all small businesses we go through phases of feast and famine and we're now full to bursting!

We can't believe how popular Alpha Tracker is proving to be with asbestos surveyors and asbestos consultancies of all sizes - smaller ones in particular are finding Alpha Tracker to be an easy way to rid their businesses of the drudge of collecting data on paper and retyping into asbestos survey reports.

Have a look at our new "micro site" at alpha-tracker.co.uk if you want to see why we can't stop the phone from ringing...

trimadvisor.com (TM) - our first ever trademark!

How proud are we!!

We've just had the paperwork through confirming that our trademark application for our trimadvisor.com site has been granted:

trimadvisor,com - helping you find the UK's best barbers!

trimadvisor.com is an experimental search engine and review site for barbers - one we built in Alpha Anywhere as test site for web and mobile development. Alpha Anywhere is our favourite software development environment for web and mobile software projects.

Now we know what we're doing, we have a number of other applications in the pipeline, so watch this space...

99 support calls = busy week on the Help Desk

We've had 99 calls for assistance this week and the Help Desk has been strained at times.  Thanks for your patience if you had to wait to have your query answered.

Latest analysis of support calls at Start Software

Interesting analysis of calls - only the purple and yellow categories are bugs!

Judy's local wildlife!

Judy is working hard in our Adelaide office to bring the benefits of Alpha Tracker and Tracker Mobile to the Australian asbestos surveying industry (see http://www.alpha-tracker.com.au/).

She sent us this photo on Wednesday - that's more exciting than seeing a squirrel in a tree!

Judy's Koala!

Customer satisfaction survey for 2012/13 - results are in

Last year's results were reassuringly good (see http://robinbennett.blogspot.co.uk/2012/07/customer-satisfaction-results-in-for.html) and this year's results show further improvements in our customer satisfaction scores.

Here are the two charts that please me the most:

Delivery

Start Software - Delivery - 2012/13

This chart shows that our delivery satifsaction score has improved since last year, so we are better at delivering our software solutions to our customers.

Staff

Start Software - Staff - 2012/13

This one is the most pleasing - our customers like our staff!

Thank you for contributing to our annual customer satisfaction survey, we really appreciate it.

Asbestos Survey Report re-branding/re-design service

In association with our graphic design partners, we can now offer an asbestos survey report re-branding and re-design service to give your asbestos reports a new style and lease of life.

If you are using Tracker or Alpha Tracker to automate your asbestos surveying and reporting but are disappointed that your survey report is a bit old fashioned or needs a tidy-up, why not ask us to quote to redesign it for you?

Our graphic design partners can even produce a whole new company logo for you - just let us know if you're interested in a whole brand refresh.

Contact Elaine in the office to discuss options and prices.

Appentice Daniel's first week done!

It the end of new apprentice Daniel McCullen's first week at Start Software - so far so good!

He has been enjoying speaking to you on the phone and logging your calls and queries.  With 99 calls for assistance logged this week, Elaine has certainly appreciated the help!

New faces at Start Software

We are welcoming Daniel McCullen to the team on Monday.  Daniel is joining us to work on the Help Desk to increase the number of support personnel we have available to our customers.

Daniel will also be working on Mobile Data Studio and Alpha Anywhere software development projects when he is not helping customers with queries.

As we are expanding, we are looking for more staff (see http://start-software.com/contact/job-vacancies/) especially those with experience in Alpha Five or Alpha Anywhere.  Are you looking to work for a company which specialises in building database applications running in a web browser and mobile data applications?  Get in touch!

Tracker Web Server v1.5.458 SVN64 released

The latest version of Tracker Web Server is available for immediate use.

Tracker Web Server is the client portal for asbestos systems Tracker and Alpha Tracker, enabling building managers to access asbestos and other environmental risk management information about their sites and buildings.

This version, v1.5.458 SVN64, has an improved display for the site non-asbestos register.

Please contact the office to request the update.

Asbestos consultancy ACS go live with Alpha Tracker

Leading UK asbestos removal and surveying consultancy ACS http://www.acs-hse.co.uk/ have today gone live with their Alpha Tracker automated asbestos system.

The ACS asbestos-focussed web site

ACS have chosen to use iPad Mini devices with Tracker Mobile for their on-site data capture and three of the ACS surveyors today attended Start Software's Telford training facility to run through the operation of the system for management and refurb/demo surveys.

ACS surveyors and admin staff getting to grips with Alpha Tracker

Start Software's Telford training facility with ACS staff

ACS admin staff also attended to see how to maintain the Alpha Tracker database of customers, quotes, projects (jobs/surveys) and lab data.  Not forgetting the in-built diary!

Support call stats for September 2013

Another very busy month with 299 calls responded to.  The support team managed to respond in time in 9 calls out of 10 - not bad but we could do better.

Start Software - Support Call Stats -  to September 2013