Start Software Support available 24x7 thoughout the holiday period

We're just starting the holiday season here in the UK and we're starting to see a drop-off in calls to our support desk already.

Jack taking a call from an asbestos surveyor using Tracker Mobile

Don't worry though - if you do need help with our asbestos software systems Alpha Tracker, Tracker or Tracker Mobile our support staff will be here 24x7 as usual.

Environmental & Site Safety Solutions (ESSS) choose Alpha Tracker

ESSS - Environmental & Site Safety Solutions - have gone live with asbestos software Alpha Tracker.

 

ESSS will be using their tablets to collect asbestos records whilst on site, transmitting the photos, site plans and data and back to the Alpha Tracker cloud server.

Kim really enjoyed meeting the ESSS staff yesterday for their training session.  Here are some of the photos she took:

Tracker Mobile operates on Android and iOS (Apple) devices 

Draw and annotate plans using any drawing app from the app stores 

Use GPS tagging to accurately record the location of external samples

European Asbestos switch to Alpha Tracker

Our latest "switchers" to our asbestos software Alpha Tracker are European Asbestos, an established independent licensed asbestos removal and management company providing asbestos removal to the UK and Europe.

European Asbestos HQ

Kim visited European's impressive HQ yesterday to deliver training to the asbestos surveying team and the system administrators.

Practising Tracker Mobile skills in the sun!

Tracker Mobile can be used on smartphone or tablet

European Asbestos provide the full range of asbestos services to their clients

Capture site data and update plans electronically

10 years in the asbestos software industry and we're still growing - Solihull Asbestos join the Alpha Tracker family

Another asbestos consultancy has been trained this week to use Alpha Tracker, Start Software's software for asbestos surveyors and consultancies.

Solihull Asbestos Surveys Ltd are a specialist asbestos surveying business and they will be using Alpha Tracker to increase their efficiency and productivity,

Here are a few of the photos from today's training sessions - welcome on board!

Solihull Asbestos Surveys' staff visited Start Software's Telford training suite

Tracker Mobile is used to capture asbestos data on site

Most surveyors become proficient in half a day of training - instant return on investment

Start Software wishes industry friends Redhills & Lucion good luck in their new venture

Two of the asbestos industry's leading consultancies, Redhills and Lucion, have today announced a new partnership and a strategic move to integrate their businesses.

See http://www.lucionservices.com/gamechanger/ for more information about this development.

Start Software's 10 years in the industry mean that we have crossed paths with both organisations many times in the past and we have lots of friends within both companies - directors, management and staff .  All of us at Start Software wish the new venture the very best of success and look forward to seeing your partnership develop in the future.

Tracker Upload Manager update available

We've just released an updated version of Tracker Upload Manager.  The update (v1.0.275 SVN57) is downloadable from http://www.start-software.com/tracker/modules/tracker-upload-manager/

This new version of the module has improved processing for close-up photos, especially those which have been annotated on site within Tracker Mobile (see http://robinbennett.blogspot.co.uk/2016/05/annotated-photos-now-available-in.html).

Do contact our support desk if you need help applying the update.

Busiest week ever for Alpha Tracker asbestos systems

We've just completed a quick review of throughout across our Alpha Tracker asbestos consultancy client base.

This week has been the busiest on record with more than 200,000 surveyed items being captured since Monday within the companion data collection app Tracker Mobile.

Imagine the pain of having to capture this amount of information on paper and then having to key it into a report!  Our systems aren't perfect - no software is - but the savings we deliver to our customers mean that they are more profitable, more efficient and deliver better service to their customers.  Our aim is to deliver #zeroadmin for our customers with everything possible being done automatically.

If we can help you to automate your asbestos consultancy business, do get in touch.

Alpha Tracker Summer 2016 update now available (Release 21)

The Summer 2016 update to asbestos software Alpha Tracker is now available for download.

Known as Release 21, this update has 25 new features, bug fixes and performance updates since the previous release.  Approx. 30 bugs have also been found and fixed.

As usual, there is a short YouTube video which runs through the key changes:

Kim's release notes (which you may need to show to UKAS if you an accredited consultancy) are available here: http://www.start-software.com/tracker/alpha-tracker/#releasenotes

the Alpha Tracker release notes are always available on our website

Please note: You need the latest version of the Alpha App Server on your system in order to deploy this update so please do contact us before installing so we can double-check that you are set-up and ready to take advantage of all of the new features.

West Four asbestos specialists switch to Alpha Tracker

We've just completed another Alpha Tracker asbestos software installation, this time for asbestos consultancy West Four.

West Four's experienced consultants provide the full range of asbestos, fire risk and heath-and-safety services.  Determined to employ the principles of excellence and accuracy, West Four will be using Alpha Tracker to help deliver their the clients the very best service.

Based in Chiswick, London, West Four welcome contacts from new clients looking for the very best in asbestos consultancy.  Click here to find out how to contact them to discuss your requirements.

Can we help your asbestos consultancy to deliver services more efficiently and to improve the service you give to your clients?  Contact us at Start Software to discuss how Alpha Tracker could help your business too.

Best support month at Start Software - 96% of urgent calls resolved in 2 hours

June's support stats are in and we can see that the support team (Jack, Oliver & Elaine) have had the best month this year when dealing with high priority calls.

Nearly 100 urgent calls came into the help desk and 96% were resolved within 2 hours (or the timescale that the customer set).

We've also analysed the types of calls we had in June:

• 25% were actually requests for changes to our asbestos software systems
• 50% were questions about asbestos data captured by surveyors when on site
• and only 5% were related to software bugs.

Call analysis for June 2016

Details of how to contact the support desk can be found on our website here.

Alpha Tracker Release 21 - the summer blockbuster!

Alpha Tracker Release 21 is ready and the release notes have been published on our website as usual:

Release for Alpha Tracker Release 21

Click here or on the screenshot above to read them.

Later this week we'll be producing our usual YouTube video to run through the highlights of this summer 2016 update to Alpha Tracker - our software for asbestos surveyors and consultancies.  Keep an eye on the blog for the video and a summary of the changes we've introduced this time.

Two new Alpha Anywhere developers join our team

We're really pleased to announce that two new Alpha Anywhere developers have joined our software development team.  We're the UK's biggest alpha software development house with hundreds of web and mobile applications deployed worldwide.

We'll post more info about our new guys when we've got around to taking their photos! In the meantime, if we can help you with a web or mobile application get in touch.