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Showing posts from December, 2019

About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Start Software - our Christmas 2019 message and opening hours


Thank you for your support and business throughout 2019.  

Our company continues to grow, supporting more and more businesses using our software around the world.  Our staff in the UK, Australia, Indonesia and the USA are here to help you and your businesses flourish in 2020.



As usual, we're not sending Christmas Cards but, instead, will be donating to our favourite charity, Mesothelioma UK.

So.. thanks again and Happy Christmas!
Robin, Elaine, Judy, Catherine, Dan, Kim, Will, Jess, Tom, Jack, Adam, Ferry, Josh, Rohan & more!


Our UK office opening times during the festive period are as follows:

Christmas Eve – 8.30am - 5pm
Christmas Day – Closed
Boxing Day – Closed
Friday 27th December - 8.30am - 5pm
Monday 30th December - 8.30am - 5pm
Tuesday 31st December - 8.30am - 5pm
New Year’s Day – Closed

For urgent issues please call our support helpline on 0333 301 1010 which will be open 24x7 as usual

Another Alpha Tracker milestone - software version 4000

Asbestos software Alpha Tracker has reached another major milestone - software version 4000!

Asbestos software Alpha Tracker
It's amazing to think that we are investing more into Alpha Tracker than we ever have - we are still determined to lead the field in asbestos software year-on-year and have a detailed development roadmap through 2020 and beyond.

If you are interested in switching to Alpha Tracker from a competing product - perhaps they have "gone quiet" on you - get in touch and ask about the special discounts available to users of other systems.

Podcast with Neil & Ian from Acorn - all about asbestos software

Have a listen to this podcast if you get chance... Acorn's Neil & Ian interviewing me about asbestos software.  A chance to chat about Alpha Tracker, Tracker and even SAM 100... chewing the cud and talking about my 20 years in the asbestos software industry.

http://asbestosknowledgeempire.libsyn.com/robin-bennett-neil-and-ian-interview-founding-director-of-one-of-the-leading-asbestos-software-providers-start-software


Support desk performance in November 2019

Our new support team member, Will, made a big impact on performance last month ensuring that more than 93% of urgent system problems were resolved within 2 hours.

Call numbers were the lowest they have been for 5 months, which reflects the increased effort we have made with training and addressing the root causes of issues raised on the help desk.

If you need help with any aspect of our software, please do make use of our 24x7 personal support service.  Contact details are here.

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