Showing posts from July, 2012

About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Tracker Web Server v1.5.293 SVN15 released

This a minor update with some performance improvements relating to page display within the Chrome browser and some improved functionality relating to the display of open actions for a selected project manager.

Please contact the office if you would like this update.

Customer satisfaction results in for 2011/12

I always hold my breath when the results come in for our customer satisfaction survey... but I can breathe again!  2011/12 was an improvement on 2010/11 with the results in each category showing that customers are more pleased with us than they've ever been.

On average we're up about 5% on last year (and last year's scores were good) so - thanks to all of the hard work from the Start Software team - our customers are generally really pleased with us.

We scored 10/10 from more customers than ever but we also had a few concerning scores where customers felt that either we didn't have enough time to spend with them during training, for example, or development work took longer than we anticipated.  These are fair comments and we'll do our best to address them.

Thanks for your feedback and keep it coming.  You still have chance to send in your questionnaire by clicking this link:

Resource Tracker v1.0.577 SVN20 released

This is a bug-fix release which resolves a number of minor issues relating to skill management and the auto-assignment of staff to projects based on the skills database.

Please contact the office if you would like the update sent over to you.

Tracker Web Server v1.5.289 SVN13 released

This is a minor update with two new features.

First, the software now supports an optional "view by managing agent" link (the option is selectable by client).  The managing agent field within Tracker can be renamed and so can also be used to provide a filter for project management, client department etc if that suits your operation better.

Second, when an administrator logs into Tracker Web Server the system will now show the licence purchase date for each client login and will also show whether licences are due (which will be where there are more than 250 hits for that client and the most recent login is within a month):

Tracker Web Server v1.5.285 SVN12 released

A minor bug-fix update to Tracker Web Server is now available, v1.5.285 SVN12.

This release fixes a couple of minor issues relating to the display of library files and folders when the settings for the library are disabled for a specific user.

Please contact the office if you would like this free update.

Cycling finished - back to reality...

The week's cycling was hot, wet and hard work at times, but also great fun.

Thank you so much to everyone who has sponsored me so far.  I was hoping to raise £400 (£1 for each mile cycled from Paris to Much Wenlock) but thanks to your generosity I'm approaching £1000!

If you haven't sponsored me already, it isn't too late and every penny will go to Cancer Research:

Thanks again,


10,000th customer call taken

We've just taken our 10,000th call from customers!

We log all calls from customers whether they are requesting assistance or reporting a problem, and since starting our call-logging system back in 2003 we've taken and logged 10,000 in total.

Our quality management systems (which enables us to be ISO9001 and AccredIT certified) require us to manage each call professionally and according to the timetables and service levels agreed with our customers and this area of our business is something we're very proud of.

We've sent a small present to the company who made the special call so keep an eye on the post in case it was you!

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