Showing posts from 2024

About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

There's a new Alpha Tracker Mobile coming to the app stores this week

We're releasing a new Alpha Tracker Mobile to the Google (Android) and Apple (iOS) app stores this week.  Alpha Tracker Mobile is our companion mobile app for the Alpha Tracker system.

Alpha Tracker Mobile

The app has benefits for our water hygiene (Legionella) clients as well as several bug fixes and small improvements throughout the app.

New research paper comparing AI (Large Language Models, LLMs) againsts laywers when checking contracts for legal issues. What a result

In our work with AI for the legal industry, we've been able to show that ChatGPT and other LLMs are incredibly efficient (and accurate) when asked to perform tasks on documents such as summarising, comparing or analysing text.

The AI Centre of Excellence in New Zealand has just completed a piece of work to example the accuracy and efficiency of LLMs against human lawyers, when looking for legal issues within contracts, and the results are a real eye-opener.

In short, the AI outperformed the lawyers.  And it wasn't even close.  The AI was faster and less expensive -  by a huge margin.

"Embracing AI Together". Great article about AI in 2024 from Robin in Modern Law Magazine

Our Alpha Legal director Robin was asked by Modern Law Magazine to give his forecast for 2024.  What would be impacting the legal industry the most this year?

Read for yourself at (page 44)

Robin's theme is AI.  AI is going to make a difference to every legal firm in 2024 and he spells out how to make the most of the technology and how to protect against the pitfalls.

Find out more about the AI projects from Start Software here:

More virtual Alpha Tracker training for our customers. Kim has been busy this week!

Another housing organisation has switched over to Alpha Tracker and we were delighted to train them this week.  It was a virtual session with Kim in Telford and the clients at their base in Hampshire.

Kim in our training pod

We love to give refresher training to customers, or train new members of staff.  Our Alpha Tracker specialist Kim is always available to put together a bespoke training session for you.  Get in touch!

Busy week for AI here at Start Software

We've been working hard over the last 6 months to develop our skills, expertise and consultancy services relating to AI.  Specifically, we've been working with AI thought leaders Piers Linney and Aalok Shukla (ImplementAI), and AI video generator platform Heygen.

We've got big plans for AI in our two biggest platforms, Alpha Tracker and Alpha Legal.

Here are two Teams calls we had this week to talk through ideas.

Start Software Director Robin talking to Piers Linney & Aalok Shukla for CTT Group

Robin talking to streaming avatar lead Alec Lindsay from Heygen

Can we help you to integrate AI into your business?  Get in touch.

January 2024's Support Desk performance stats are in. Maybe our busiest month ever!

Our Support Desk stats are in for January 2024.  Looks like one of our busiest months ever with 799 tickets raised.

I asked ChatGPT to analyse our stats and provide a summary and graph.  It did a decent job and here it is!

January 2024 vs the previous 5 months

The graph above illustrates our Support Desk's performance from August 2023 to January 2024, focusing on the percentage of tickets resolved in time (both overall and high-priority) and the total number of tickets solved each month. Key observations include:

  • Improvement in High-Priority Ticket Handling: There's a noticeable dedication to improving the resolution of high-priority tickets in time, with January 2024 showing a strong performance in this area.

  • Consistency in Performance: The in-time resolution rates for all tickets have remained relatively stable over the months, showcasing our consistent approach to maintaining high standards of service.

  • Increase in Volume: January 2024 saw a significant rise in the total number of tickets solved, indicating not only an increase in demand but also our enhanced capacity to address and resolve client issues effectively.
This graphical representation underscores our commitment to excellence and continuous improvement in serving our clients.

We're the only software provider in our market able to offer unlimited, personal, 24x7 support so do get in touch even you need us.  We're here to help!

Would you like some more training? RPP Asbestos are enjoying some extra training today

Alpha Tracker specialist Kim is at RPP today, delivering some additional asbestos surveyor training.

The asbestos professionals at RPP

Would you like some extra on-site training or support?  Get in touch!  We love to travel to see Alpha Tracker in action.

We're planning our 2024 Alpha Tracker webinars. What would you like us to talk about?

We had a blast doing our Alpha Tracker Tips & Tricks webinars in 2023.  Thanks for joining us each month, and thanks for watching the recordings on our website.

It's webinar season again!

We're planning our webinars for 2024.  What topics would you like us to cover?  What day and time suits you best?  Drop us an email and let us know!

Act Now on Asbestos campaign shortlisted for two awards

We were proud to contribute statistics and expertise towards the Sunday Times' Act Now on Asbestos campaign last year.  The campaign has been shortlisted for two prestigious journalism awards including Campaign of the Year in the British Press Awards 2024.

Sunday Times "Act Now on Asbestos" shortlisted for two awards

The journalist behind the story, Steve Boggan, has a very personal connection with mesothelioma, losing his brother-in-law to the asbestos-related disease in September 2023.  We worked with Steve and shared our asbestos report Damage: The Poor Condition of Asbestos in our Schools, Hospitals and Houses which highlights why this is such an issue of concern to the most vulnerable in our society.

We wish Steve all the best for the Awards Night on Thursday 18 April.

The first new Alpha Tracker asbestos consultancy of 2024 is installed, trained and ready to go! Welcome Asbestos Surveys Ireland

It's only 12 days into 2024 and we've already installed, configured and trained our first new asbestos consultancy!  A big Alpha Tracker welcome to the lovely people at Asbestos Surveys Ireland, based in Dublin.

Maria in the Asbestos Surveys Ireland office

Kim travelled across to Dublin to meet the team and train their site and admin staff.  You can find out more about the asbestos services provided by Asbestos Surveys Irelands by browsing their website here:

Site visit to Cath Tate Cards. Their new cloud-based software is well under way

Zac & Robin visited our software development client Cath Tate Cards on Monday to review the progress on their new cloud-based ERP system.

Zac enjoying the Cath Tate Cards office - and the view of the Shard!

Our software has been powering the success at Cath Tate Cards for more than a decade and we're thrilled to be taking them forward into the cloud.  We also loved our gift - a "Rage against the machine" mug - you can buy your own one here!

Support Desk stats for 2023 - quite a year!

Our Support Desk team have been reviewing their performance for 2023.  Altogether, they took 9,098 calls for assistance from our customers.  Wow.

2023 in Review

A surprising 2,189 of these queries were deemed to be high priority by the caller (we encourage our customers to set the priority and the timeframe for resolution).  That's a quarter of all calls described as "urgent", typically giving our Support Desk only two hours to resolve the issue.

Looking at the time it took to resolve the query from the customer, 9 out of 10 tickets were solved within the timeframe set by the caller.  That's a good performance from the team and an improvement compared to 2022.  Those stats are even better if we look only at the most urgent calls, with 95% being solved in time.

Don't forget, our Support Desk is available, in person, 24x7 to help you.  We're the only software company in our market which provides this level of quality support.  Thanks for your business in 2023 and here's looking forward to an equally busy and productive 2024!

We're working with two amazing people mentioned in the Alternative Honours List 2023

The Sunday Times publishes an Alternative Honours List each year for amazing people who (in their opinion) should have been mentioned in the official list, but haven't been.

We're so pleased to be working with two of the people mentioned in their list - Andrew Paten and John Read.

The Sunday Times Alternative Honours List 2023

Andrew is the co-founder of the UK National Asbestos Register, UKNAR, a campaign we have been pleased to support from the outset.  Our OpenAsbestos data sharing protocol is helping to make asbestos registers shareable with UKNAR no matter where the original asbestos data was stored.

John is the founder of Clean Up Britain, a campaign to rid the UK of litter.  We are working with John and his team to create a new app to encourage everyone to report litter hotspots, clean up their areas, and play their part in dealing with the epidemic of litter and fly-tipping.

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