Tuesday, 19 October 2021

CTT Law uses Alpha Legal as an easy, safe & secure way to on-board clients, capture ID and electronically sign documents

Innovative legal practice CTT Law uses Alpha Legal as their preferred ID capture and e-signature platform.

Based in their impressive Leamington Spa offices, CTT Law solicitors and staff use Alpha Legal daily as part of their client workflow.  

Practice Manager Helen leads the way with Alpha Legal

CTT Law works with a range of clients and focuses on customer service, with staff priding themselves on providing an efficient and professional service in all matters.  Innovation is also really important to Managing Director Anthony Mbanefo-Harris.  

Anthony explained that Alpha Legal enables his staff to request and process ID documents from clients in minutes.  Clients use Alpha Legal's easy & safe mobile forms to complete the ID process without fuss and without needing to download an app onto their phones.

Documents needing e-signature can be uploaded and securely sent to clients without the worry of emails being intercepted.  "Clients really appreciate the speed and simplicity of signing a document electronically, "explained Anthony.  "We take security very seriously at CTT Law and we trust Alpha Legal to safeguard any information sent to our clients."

CTT Law's impressive Leamington offices

If Alpha Legal can help your legal business to communicate efficiently and securely with your clients, do get in touch.  We'd love to hear from you.

Monday, 18 October 2021

It's our Living Wage birthday! We're proud to be a Living Wage employer

We're proud to be a Living Wage employer and it's the anniversary of our accreditation.  Happy birthday to us!!

The real Living Wage is the only UK wage rate that is voluntarily paid by over 7,000 UK businesses who believe their staff deserve a wage that meets everyday needs.  You can find out more about the Living Wage here.

Find out more about our employer accreditations https://www.start-software.com/about-us/certifications/

"Tracker Air" air monitoring module has been chosen by another Alpha Tracker asbestos consultancy

We're pleased to announce that asbestos consultancy ABP has chosen to use Alpha Tracker's asbestos air monitoring module, Tracker Air.

We've had a busy few months with new Tracker Air installations as news has spread around the UK asbestos industry about how our air monitoring module works within Alpha Tracker.

Asbestos specialists ABP have chosen Alpha Tracker for their air monitoring solution

It's great to have ABP on board and we look forward to switching them over shortly.

Thursday, 14 October 2021

Alpha Legal integration with TrustID for ID document verification - now live!

Further to our recent blog (read here), we're delighted to announce that our integration with ID document verification specialist TrustID is now live.

This means that you can now securely request ID documents from your client and verify them via TrustID (or not!) all within Alpha Legal.

Alpha Legal makes it easy to verify your client's ID

The process is really easy:
  1. Send an ID document request form to your client

  2. They use their phone and our simple form to send the documents back to you

  3. You export to TrustID and wait for notification that the TrustID report is ready:

    Export the ID form to TrustID - they will send their report as soon as it is ready

The cost of the ID verification check is currently just 25 credits (as little as £1/check).  This introductory pricing may increase so it's a good time to try out the feature.

Want to know more?  Go to alphalegal.co.uk and ask our Support Bot any question you like!

Wednesday, 13 October 2021

Another 1,000 ID checks have flown through Alpha Legal

Another 1,000 ID checks have been processed by Alpha Legal.  Each week we hit another milestone!

Another 1,000 ID checks have been processed by Alpha Legal

If you are looking for a secure, straightforward and cost-effective way to ask your clients for ID documents - give Alpha Legal a try.  It's quick and easy to register, completely risk-free!

Monday, 11 October 2021

Welcome Tailored Wills & Estate Planning - our latest Alpha Legal subscriber

Welcome Susan Hawley and colleagues from Tailored Wills & Estate Planning who are now using Alpha Legal to keep their clients safe.  Business director and senior advisor Susan has chosen Alpha Legal to be their secure client communications platform.

Visit the website at https://tailoredwillsestateplanning.co.uk/

Their busy wills & estate planning business (which is a sister company to chartered accountants Murray & Lamb), specialises in a full range of services:
Tailored Wills & Estate Planning are based in County Durham and welcome contact from new clients.

Wednesday, 6 October 2021

Windows 11 is available - and our software works perfectly!

Windows 11 was launched by Microsoft yesterday and 100,000s of computers around the world have already updated.

We've been testing Alpha Tracker, Alpha Legal and our other software on Windows 11 for months now (see https://blog.start-software.com/2021/07/windows-11-is-nearly-ready-were-busy.html).  

Windows 11 works a little differently from Windows 10 - but don't worry!

The result of all of our testing is that we're confident that everything from Start Software is working as normal, so do go ahead and update your computers with confidence!

For more information, please do contact our support desk for advice.

ISO9001 and ISO27001 accreditation visit in progress

We've always been proud to run our small (now medium!) sized business like a big business.  We aim to have processes and procedures to help us to deal with our customers in a well organised, consistent way.

Start Software is aiming for ISO9001:2015 and ISO27001 accreditation

ISO9001 is the "Quality" accreditation and we've held it for years now - we were one of the first software companies of our size to obtain the accreditation.  This has always held us in good stead when bidding for business with our asbestos software, Alpha Tracker.

This week we're being assessed for ISO9001:2015 and also for the Security standard, ISO27001.  Our director Elaine is working with ISO specialist Functio (https://www.functio.co.uk) to help us to achieve our ambition and become accredited in both standards.  ISO27001 will reinforce our cyber-security credentials and give confidence to our Alpha Legal users who rely on our software to communicate securely with their clients.

Find out more about Start Software's awards, certifications and accreditations here.

Another Alpha Tracker asbestos consultancy starts with our "Tracker Air" asbestos air monitoring module

Kim really enjoyed meeting the asbestos professionals at EMS Asbestos in Cardiff yesterday.  She was training them to use Tracker Air, our asbestos air monitoring module that forms part of Alpha Tracker.

Tracker Air is now deployed at EMS Asbestos

Can we help you to automate your asbestos air monitoring operations?  Do get in touch.

Tuesday, 5 October 2021

Alpha Legal speed record! Document shared, e-signed and returned in just 39 seconds

We've just had a call on the Alpha Legal support desk:

"How will I know if my client has electronically signed the document that I just shared with them?"

They were asking because the system was showing a notification which was confusing them - it seemed to be saying that the client had already signed the document but surely that could not be the case?

Wow! 39 seconds to share, send and e-sign a document

Well, in short, it was - the document had been shared, opened, read and electronically signed within Alpha Legal in exactly 39 seconds!!! We've checked our records and that's officially a record.  Wow!!!

Monday, 4 October 2021

Another new Alpha Tracker consultancy is coming on board. Welcome Acorn Safety Services

Welcome Acorn Safety Services to the Alpha Tracker family!

Acorn Safety Services is a growing health & safety consultancy focusing on four main areas of business:

Visit Acorn Safety Services website here: https://acornhealthandsafety.co.uk/

We're really pleased that Acorn Safety Services has chosen Alpha Tracker to manage their business.  We will be configuring our mobile data apps and automated report services within Alpha Tracker to streamline their operation.  Welcome on board!

Start Software - Fasthosts Gold Partner

Fasthosts provide many of the servers that power our successful software products, including the market-leading Alpha Tracker asbestos software system.

We have now been accredited Gold Partner status confirming the quality of our software and the strength of the relationship between us.

Start Software and Fasthosts working together

We are always looking for new software development opportunities, so do get in touch if you'd like to discuss your software idea with us.

Friday, 1 October 2021

Have you see our new ChatBot? Ask anything you want!

Have you seen our new ChatBot?  You can ask anything you want.  It's available on our Alpha Legal website and also once you've signed into Alpha Legal itself.

Here's the ChatBot doing his thing!

Do you want a ChatBot for your own legal services business website?  Ask us how we built it and we'll tell you!

Tuesday, 28 September 2021

Do you survey domestic properties? Fed up with absent tenants? Try our new texts and mobile confirmation screens

We've been talking to our Alpha Tracker asbestos consultancy clients and working on the biggest problems they face.

Domestic surveying is all about throughput and making sure that aborted visits are kept to an absolute minimum.  So we've been building additional features into Alpha Tracker to help you to keep these wasted slots to an absolute minimum.

First off the block is a new facility to ask tenants to confirm that their appointment is OK and to automatically offer alternative appointments if it isn't.  This feature is in addition to our automatic text reminders which already remind tenants of upcoming visits to their properties. 

Here's an example of the confirmation on the tenant's mobile:

(do ignore the references to Start Software - the text and mobile screen have your client's logo and name, typically that of a housing association or council)

Interested in finding out more?  Contact Robin for a discussion.

More Tracker Dashboard updates on the way

We've got another Tracker Dashboard update in beta test.

This time, we've added the facility to "cc" people who will be interested in receiving the emailed dashboard.  We've also added a new "split" option to allow tables to be broken into sub-tables - useful when grouping dashboards by (eg) staff member, client, or day-of-the-week.

Here's an example of a dashboard split by day:

A dashboard email where the information is split into sub-tables by day

Monday, 27 September 2021

Harratts Legal Services processes the 10,000th client in Alpha Legal

Congratulations to Harratts Legal Services for processing the 10,000th client in Alpha Legal!

We sent director Scott a box of wine to mark the occasion.

Scott Harratt and his gift from Alpha Legal

Harratts Legal Services use Alpha Legal to request and process ID documents from their clients.  Harratts work with CTT Group and CTT's Legacy software to take instructions from their clients and to create legal documents including Wills and Trusts.

The latest version of CTT Legacy also allows the Harratts Legal Services consultants to share documents securely and send documents for e-signature.

If we can help your legal services business to communicate easily, safely and securely with your clients, get in touch or register on the Alpha Legal site - risk free - here

Friday, 24 September 2021

Quick Start tile #3 - "Share Document for Signing". Quickest e-signature platform on the market!

Forget printing.  Forget the envelope & stamp.  Forget postal delays or lost or missing documents.  Alpha Legal's e-signature feature gives you everything you need.

We think this is the quickest (slickest!) e-signature platform around!

Securely send a document for e-signature to your client in about 60 seconds and with just 4 simple steps:

  1. Click "Share Document for Signing"

  2. Enter your client's details

  3. Drag & drop your PDF(s)

  4. Choose how you want the signature(s) to be captured.

Thursday, 23 September 2021

Start Software (Alpha Tracker) at the Contamination Show, NEC

It's always good to meet up with clients, business partners and old friends at the annual Contamination Expo where Alpha Tracker always makes an appearance.

Robin & Kim in the hazardous materials hall

Kim & Robin had a whistle-stop whizz around every stand yesterday (or, so it felt!) sharing information about our asbestos software and our plans.

We met up with Mark from Asbestoprobe to discuss their latest developments.  We are Asbestoprobe's software partners and we plan to link their innovative handheld asbestos detection device with Tracker Mobile, our on-site asbestos data collection platform.

Mark and Kim discussing the Asbestoprobe latest developments

Software panel at our partners CTT Group (Countrywide Tax & Trust) - Alpha Legal was a hot topic!

I really enjoy being involved in the regular software panels that CTT Group (formally Countrywide Tax & Trust) host for their key consultants and business partners.

Alpha Legal was on the agenda - 100s of CTT consultants use Alpha Legal to communicate securely with their clients - and I showed some of the latest changes as well as shared news of what's coming next.

Not a great selfie - I managed to cut off Mickey from the CTT Legacy software team and also CTT director Andrew but at least I captured a flavour of the meeting!

Alpha Legal (Start Software) at the CTT Legacy software panel

Wednesday, 22 September 2021

Patched! Video uploading is working again on iOS 15 (Apple) iPhones & iPads

We've deployed a patch to Alpha Legal so that clients with Apple devices running iOS 15 will be able to upload videos again.  See this blog post https://blog.start-software.com/2021/09/sorry-apple-upgrade-today-ios-15-has.html for details of the problem.

(OK, so it is not that exciting, but at least we've solved the problem!)

The patch we've put in place for uploading videos on Apple devices will give a slightly different experience to clients, but it will be fine until a long-term fix is in place.  We'll update Alpha Legal again shortly with that long-term fix.

Tuesday, 21 September 2021

Sorry! The Apple upgrade today (iOS 15) has broken video uploading in Alpha Legal

Our support desk has received some calls from Apple iPhone users this morning to say that their phones have updated to iOS 15 and they are having problems uploading video within Alpha Legal.

We advise not updating to iOS 15 for a day or two - some problems have been reported

Our developers are working on this as a top priority and we'll blog again as soon as the problem is resolved.  Sorry!

Monday, 20 September 2021

Quick Start tile #2 - "Share Document". It takes seconds to securely share a document with your client

It just takes seconds to share a document with a new client using Alpha Legal.

It just takes seconds to securely share a document

There are just 3 steps to follow:

  1. Click "SHARE DOCUMENT" from the Alpha Legal home page

  2. Enter your client's details

  3. Attach the document(s) and share.  Easy as that!
You can share a number of different ways - including using Alpha Legal's inbuilt client portal. 

Start Software partners CTT Group enjoy their summer festival

Start Software partners CTT Group (formally known as Countrywide Tax & Trust Corporation) have just celebrated another year of success by holding their annual summer festival.

Robin & Catherine from Start attended and enjoyed the legendary CTT hospitality at Gables House - CTT's impressive offices in Leamington Spa.

The sun shone on CTT Group's directors, staff, families & friends!

Congratulations Nick from Broadland Group - 100km charity walk completed in 21 hrs 53 mins

Congratulations to Nick from Broadland Group, one of our Alpha Tracker asbestos consultancy clients.  Nick has just walked 100km in the Peak District in 21 hours 53 minutes in memory of his brother Mike who tragically lost his life to Covid.

You can read about their incredible achievement here https://www.justgiving.com/fundraising/formikew and please donate if you can.  Nick is raising money for the Guide Dogs organisation.

Read about Nick's incredible achievement here

Thursday, 16 September 2021

Check out Quick Start tile #1 - "Send Form". It's so easy to securely ask your client for information

Look how easy it is to send a secure form to a client using Alpha Legal!

Send a form, request ID documents, ask for bank details... so easy and secure

There are just 3 steps:

  1. Click "SEND FORM" from your Alpha Legal home page

  2. Enter your contact's details

  3. Choose the form.  That's it!
Need any help?  Contact our 24x7 support desk and ask anything you like!

Tracker Dashboard is now compatible with SendGrid for better email delivery and tracking

Our asbestos software, Alpha Tracker, sends emails to staff and clients via our Tracker Dashboard module.

Tracker Dashboard previously needed an email server to connect to - otherwise known as an "SMTP" server.

We have updated Tracker Dashboard so that you can now use the SendGrid service as an alternative to using SMTP.

Go to SendGrid.com to find out more

So why might SendGrid be useful?  SendGrid has some important benefits over SMTP:

  • SendGrid is better at delivering emails - fewer will go into Junk

  • SendGrid can track emails delivered (and those which are not!) - in an easy-to-see format

  • SendGrid handles bulk emails better than SMTP - you are less likely to be flagged as a spammer.
Do call our support desk if you want to set SendGrid up as your Alpha Tracker email provider and we'll talk you through the process.

Monday, 13 September 2021

ID theft and impersonation cases more than doubled in the first half of 2021 - and Northern Island is being worst hit

Alpha Legal is your protection against ID theft.  More than 10,000 clients are now protected but - incredibly - there are still thousands of accountants, estate agents and will writers who are putting their clients at risk.

One of the most common ways that criminals steal ID documents is when email servers are compromised.  Emails are not secure!  Alpha Legal protects your clients and your business by securing communications between you and your customers.  

Stop using emails! Use Alpha Legal instead

You can request ID documents in seconds via a completely secure mechanism.  This is easy for your clients and safe & secure for you.  They don't even need to download an app!

Did you know that Northern Island is being the worst hit and Belfast is the UK's most scammed city?  Read more here https://www.belfasttelegraph.co.uk/news/northern-ireland/revealed-impersonation-scams-have-doubled-in-last-six-months-40844133.html

Asbestos and 9/11 - an interesting post by mesotheliomahub.com

As we remember the tragic events of 11 September 2001, the asbestos industry in the US is also considering the long-term consequences of exposure to asbestos and other carcinogens released when buildings collapsed.  It seems especially cruel and tragic that some people will have their lives cut short more than two decades later.

See more images here

We spotted this fascinating summary by mesotheliomahub.com - it's well worth a read.

Click here: https://www.mesotheliomahub.com/blog/asbestos-exposure-and-the-20th-anniversary-of-9-11/

Start Software's asbestos software (including Alpha Tracker) has captured more than 50,000,000 items of asbestos data since 2001 and we continue to innovate and lead the market in the UK, New Zealand and Australia.  Do contact us if we can help you with your asbestos problem.

Friday, 10 September 2021

Meet GPW Trusts - another Alpha Legal subscriber

We're delighted that GPW Trusts have joined the Alpha Legal family and are now protecting their clients and their own business with our secure communications technology.

Based in Flintshire, GPW Trusts work with clients in Cheshire, North Wales and further afield to provide Wills and Trusts, Probate, Lasting Powers of Attorney, Inheritance Tax advice and Funeral Plans.

Visit the GPW Trusts website

Gavin, Sandra & Brian welcome contact from new clients.  Find out how to get in touch here.

Thursday, 9 September 2021

Another Alpha Legal milestone - 10,000 clients are safe and secure

Our Alpha Legal users protect themselves and their clients from the risks of communicating by email.  As we often say, emails are not secure, with email servers being compromised daily and client data being stolen.

Alpha Legal is easy, safe & secure

Another 10,000 clients are now registered in Alpha Legal.  Wow! All of these clients are now benefitting from

Can we help you to secure your business?  Subscriptions start from only £10/month and are risk-free.  Register here.

IATP launch their new asbestos training system at the Health & Safety Event, NEC. We're proud of what we've built for them!

IATP - the group of Independent Asbestos Training Providers - has just launched their new asbestos training certificate verification system, custom-built for them by Start Software.

Kim visited the Health & Safety Event at the NEC today and saw Paul & Jane from IATP in action on their busy stand.

Kim found herself at the IATP stand - looking good, Jane & Paul!

Paul from IATP talking about the new system with some prospective users

Many of the IATP members are also asbestos consultancies who use Alpha Tracker, our market-leading asbestos software system.

If you are interested in our asbestos software solutions, or want a bespoke system creating for your business, do get in touch

Thursday, 2 September 2021

Zapier integration with Alpha Tracker coming soon

Zapier is awesome!

If you don't know what it is (yet), take a look here https://zapier.com/explore for inspiration.

Zapier connects your apps together and automates repetitive tasks.  It can make something happen in one app (eg, your accounts system) when an action happens in another system (eg, your job processing system).

Zapier connects and automates pretty much anything and everything!

It can even make things happen on a schedule you define, when physical things happen or when something happens on social media.  Zapier basically connects apps together in any way you can imagine.

The wonderful news is that our development team is working on an Alpha Tracker connection with Zapier.  This means that you'll be able to trigger actions in Zapier (eg "Raise an invoice in Xero" or "Add a row to the work-in-progress spreadsheet") when something happens in Alpha Tracker (eg "A new project has been saved").

We'll post on the blog again when the Zapier connection is ready.  If you want to be a beta tester for this new functionality, do get in touch with product lead Jack.

Zapier integration with Alpha Legal coming soon

Zapier is awesome!

If you don't know what it is (yet), take a look here https://zapier.com/explore for inspiration.

Zapier connects your apps together and automates repetitive tasks.  It can make something happen in one app (eg, your accounts system) when an action happens in another system (eg, your job processing system).

Zapier connects and automates pretty much anything and everything!

It can even make things happen on a schedule you define, when physical things happen or when something happens on social media.  Zapier basically connects apps together in any way you can imagine.

The wonderful news is that our development team is working on an Alpha Legal connection with Zapier.  This means that you'll be able to trigger actions in Alpha Legal (eg "Send an ID form") when something happens in another system (eg "A new contact is saved in Salesforce").

We'll post on the blog again when the Zapier connection is ready.  If you want to be a beta tester for this new functionality, do get in touch with product lead Dan.

Wednesday, 1 September 2021

Important MDS update (for Tracker Mobile) - MDS 10 is now available

The app that powers Tracker Mobile - Alpha Tracker's on-site asbestos data collection solution - has been updated to version 10 and it has a number of benefits over previous versions.

Many updates feature in MDS 10

Contact our Alpha Tracker Support Desk (UK or Aus/NZ) for more information or to arrange your free-of-charge update.

August 2021 Support Desk performance

August was another good month for our Start Software & Alpha Legal Support Desk with 92% of high priority calls being resolved within 2 hours.  

Congratulations to Will, James, Zac & Elaine - good result!

Support Desk stats to August 2021

Start Software at XscapeNow!

We had a fun couple of hours at XscapeNow in Telford, yesterday, to celebrate the end of another busy month for us all at Start Software and Alpha Legal.

Highlights included Elaine, Will, James and Zac escaping from the Sweeny Todd game with 2 seconds to spare and then beating Kim, Dan, Jack & Tom to the loot in the Bank Job.  It all got a bit competitive!!!

Start Software at XscapeNow


Team Elaine with the Bank Job loot

Tuesday, 31 August 2021

The release notes are now available for Alpha Tracker Release 36

Kim has finished the release notes for Alpha Tracker Release 36 and you can find them here:

The release notes are always worth a read!

We do recommend that you spend 5-10 minutes reading the release notes if you can, as we highlight important changes and new features in asbestos software Alpha Tracker.

Even if you don't have time to read them, do print them out and keep them with your system documentation in case your accreditation body wants to see them at a visit.

Wednesday, 25 August 2021

New integration with TrustID coming very soon

We have partnered with ID verification specialist TrustID so that Alpha Legal users will be able to securely request ID documents and verify them all within Alpha Legal.  

This is an exciting addition to our feature-set and will make Alpha Legal an even better, simpler and more cost-effective tool for estate agents, accountants and solicitors nationwide.

TrustID and Alpha Legal are working together

We'll blog again once the feature is available to all users.

Are you making full use of project milestones? You might be able to ditch a spreadsheet (or two!)

Project milestones are an easy way to track the jobs in your business.  If you set them up properly in Alpha Tracker, you won't need any additional spreadsheets to track jobs as they progress because Alpha Tracker will do it all for you.

"Milestones" are key events in the life of a project.  You don't want too many, but just enough to enable you to track the most important stages in a project.  We suggest that 10 on a job might be too many - aim for a handful, at most.

Step 1 is to set up the milestone template for each type of work you do.  Do this in the menu option Setup|General|Project Types.  Click the "+" button to show the milestone template:

First, set the milestone template

Step 2 is to update the milestones as you complete them.  Open the project, click the "Milestones" button and simply update who did what and when.  Double-clicking is a quick way to set "today" and "me" as the date/time completed and the person who completed the milestone:

Update the milestones as the job progresses

OR - here's a great tip - use the "+" button on Project List to get to the same milestone screen:

Timesaver - use the "+" button to show the project milestones

Step 3 - ditch the spreadsheets!  Alpha Tracker has many screens which show you the milestones and how you are doing on each job.  You can even configure Tracker Dashboard to automatically send you daily, weekly or monthly emails with summaries of your company's KPI performance.

We also have a new "Project Pipeline" screen coming in the next Alpha Tracker release.  Here's a sneak preview...

Look out for the new Project Pipeline screen, coming soon

Tuesday, 24 August 2021

New asbestos sample/item "auto-numbering" options coming soon

Do you use the AutoNumber button on our "Survey Items" screen?

Do you have clients who want you to number each item you record using a numbering scheme of their choosing?

If the answer to either of these questions is "yes", read on!

New option coming soon to the AutoNumber button?

We've decided to extend what our AutoNumber button does.  Currently, clicking this button will assign a number to each item in an asbestos survey, but always starting always at "1".  Naturally, Alpha Tracker has a unique identifying number for every item and this is always assigned when your surveyor sends their data back to the server - but the AutoNumber button is a popular feature where consultancies want reports to have items numbered 1, 2, 3.. etc.

The new functionality behind the button will allow you to start the numbering from any number, not just 1.  In particular, if you have clients who give you a batch of numbers and want you to take numbers from a range, the new features in AutoNumber will allow you to do this, completely automatically.

Do get in touch with Elaine if you want more info - we'd be delighted to hear from you!

Monday, 23 August 2021

Alpha Legal and Countrywide working closely together

We're proud to be associated with Countrywide Tax & Trust Corporation (CTTC) because Alpha Legal enables their will writing and estate planning consultants - 1,000s of them - to communicate securely with their clients.

Countrywide Tax &Trust and Alpha Legal working together to improve the client experience 

Will from Alpha Legal support visited CTTC this week to train software specialist Humza.  Nice photo, both!

Tuesday, 17 August 2021

Tracker Filer has been updated to help you with Account Management (in particular)

The beta test version of Tracker Filer has been signed off and the latest version has been released.  

This Tracker Filer update has an amazingly useful new feature - do watch this short video to find out more.

You can now cc Tracker Filer at your organisation even if you don't specifically mention a quote or project number.  Tracker Filer will look at the email address(es) you have sent or cc'd the email to, and then save the emails as records in the Alpha Tracker CRM module.

That might not sound like a game-changer but we've been using the feature in beta test for a few weeks and it has saved us hours of admin!  Do call and speak to Robin or Elaine if you want to find out more.

Friday, 13 August 2021

Alpha Tracker Release 36 is now available

Jack has released Alpha Tracker Release 36 and it is now available for you to update your system.

Here's a 5-minute intro to this update - it's well worth watching if you can find the time.

I've highlighted some of the new features for you in the video:

  • more sophisticated quote and project cost breakdowns
  • a better (simpler) screen for entering asbestos lab results
  • equipment QR codes for tracking and asset management
  • faster document creation
  • the new Account Management features.
Kim is finishing the release notes now - we'll blog again as soon as they are ready to download.  It's always worth doing that and keeping the release notes to show the accreditation body at the next visit.

Thursday, 12 August 2021

Tried the Alpha Tracker plan "hotspots" feature yet? It's easy, quick to do and puts your site plans on another level (no pun intended!)

Our Hotspot feature in Alpha Tracker isn't used by all of our asbestos consultancy clients.  Are you one of the Alpha Tracker users missing out?

When you Hotspot a site plan, you click to place the samples onto the drawing, it's as easy as that.  The benefit to you is that you then get automatic colour-coding of the samples.  Once the lab has input their analysis, the samples on the site plan automatically colour-code to show positives in red and negatives in green.

The benefit to the client is that the site plans then become active on the client portal.  They can zoom and pan around the plan and click on the samples to find out more about the asbestos at that location, including the photos taken by the surveyor and the condition of the asbestos found.

Alpha Tracker hotspots - are you making the most of them?

There is more information in the Alpha Tracker User Guide, found here and the release notes for Release 35, here.  Or just get in touch with the support desk (UK or Aus/NZ) and we'll set up a screen share to show you how they work.