Tuesday, 19 October 2021

CTT Law uses Alpha Legal as an easy, safe & secure way to on-board clients, capture ID and electronically sign documents

Innovative legal practice CTT Law uses Alpha Legal as their preferred ID capture and e-signature platform.

Based in their impressive Leamington Spa offices, CTT Law solicitors and staff use Alpha Legal daily as part of their client workflow.  

Practice Manager Helen leads the way with Alpha Legal

CTT Law works with a range of clients and focuses on customer service, with staff priding themselves on providing an efficient and professional service in all matters.  Innovation is also really important to Managing Director Anthony Mbanefo-Harris.  

Anthony explained that Alpha Legal enables his staff to request and process ID documents from clients in minutes.  Clients use Alpha Legal's easy & safe mobile forms to complete the ID process without fuss and without needing to download an app onto their phones.

Documents needing e-signature can be uploaded and securely sent to clients without the worry of emails being intercepted.  "Clients really appreciate the speed and simplicity of signing a document electronically, "explained Anthony.  "We take security very seriously at CTT Law and we trust Alpha Legal to safeguard any information sent to our clients."

CTT Law's impressive Leamington offices

If Alpha Legal can help your legal business to communicate efficiently and securely with your clients, do get in touch.  We'd love to hear from you.

Monday, 18 October 2021

It's our Living Wage birthday! We're proud to be a Living Wage employer

We're proud to be a Living Wage employer and it's the anniversary of our accreditation.  Happy birthday to us!!

The real Living Wage is the only UK wage rate that is voluntarily paid by over 7,000 UK businesses who believe their staff deserve a wage that meets everyday needs.  You can find out more about the Living Wage here.

Find out more about our employer accreditations https://www.start-software.com/about-us/certifications/

"Tracker Air" air monitoring module has been chosen by another Alpha Tracker asbestos consultancy

We're pleased to announce that asbestos consultancy ABP has chosen to use Alpha Tracker's asbestos air monitoring module, Tracker Air.

We've had a busy few months with new Tracker Air installations as news has spread around the UK asbestos industry about how our air monitoring module works within Alpha Tracker.

Asbestos specialists ABP have chosen Alpha Tracker for their air monitoring solution

It's great to have ABP on board and we look forward to switching them over shortly.

Thursday, 14 October 2021

Alpha Legal integration with TrustID for ID document verification - now live!

Further to our recent blog (read here), we're delighted to announce that our integration with ID document verification specialist TrustID is now live.

This means that you can now securely request ID documents from your client and verify them via TrustID (or not!) all within Alpha Legal.

Alpha Legal makes it easy to verify your client's ID

The process is really easy:
  1. Send an ID document request form to your client

  2. They use their phone and our simple form to send the documents back to you

  3. You export to TrustID and wait for notification that the TrustID report is ready:

    Export the ID form to TrustID - they will send their report as soon as it is ready

The cost of the ID verification check is currently just 25 credits (as little as £1/check).  This introductory pricing may increase so it's a good time to try out the feature.

Want to know more?  Go to alphalegal.co.uk and ask our Support Bot any question you like!

Wednesday, 13 October 2021

Another 1,000 ID checks have flown through Alpha Legal

Another 1,000 ID checks have been processed by Alpha Legal.  Each week we hit another milestone!

Another 1,000 ID checks have been processed by Alpha Legal

If you are looking for a secure, straightforward and cost-effective way to ask your clients for ID documents - give Alpha Legal a try.  It's quick and easy to register, completely risk-free!

Monday, 11 October 2021

Welcome Tailored Wills & Estate Planning - our latest Alpha Legal subscriber

Welcome Susan Hawley and colleagues from Tailored Wills & Estate Planning who are now using Alpha Legal to keep their clients safe.  Business director and senior advisor Susan has chosen Alpha Legal to be their secure client communications platform.

Visit the website at https://tailoredwillsestateplanning.co.uk/

Their busy wills & estate planning business (which is a sister company to chartered accountants Murray & Lamb), specialises in a full range of services:
Tailored Wills & Estate Planning are based in County Durham and welcome contact from new clients.

Wednesday, 6 October 2021

Windows 11 is available - and our software works perfectly!

Windows 11 was launched by Microsoft yesterday and 100,000s of computers around the world have already updated.

We've been testing Alpha Tracker, Alpha Legal and our other software on Windows 11 for months now (see https://blog.start-software.com/2021/07/windows-11-is-nearly-ready-were-busy.html).  

Windows 11 works a little differently from Windows 10 - but don't worry!

The result of all of our testing is that we're confident that everything from Start Software is working as normal, so do go ahead and update your computers with confidence!

For more information, please do contact our support desk for advice.

ISO9001 and ISO27001 accreditation visit in progress

We've always been proud to run our small (now medium!) sized business like a big business.  We aim to have processes and procedures to help us to deal with our customers in a well organised, consistent way.

Start Software is aiming for ISO9001:2015 and ISO27001 accreditation

ISO9001 is the "Quality" accreditation and we've held it for years now - we were one of the first software companies of our size to obtain the accreditation.  This has always held us in good stead when bidding for business with our asbestos software, Alpha Tracker.

This week we're being assessed for ISO9001:2015 and also for the Security standard, ISO27001.  Our director Elaine is working with ISO specialist Functio (https://www.functio.co.uk) to help us to achieve our ambition and become accredited in both standards.  ISO27001 will reinforce our cyber-security credentials and give confidence to our Alpha Legal users who rely on our software to communicate securely with their clients.

Find out more about Start Software's awards, certifications and accreditations here.

Another Alpha Tracker asbestos consultancy starts with our "Tracker Air" asbestos air monitoring module

Kim really enjoyed meeting the asbestos professionals at EMS Asbestos in Cardiff yesterday.  She was training them to use Tracker Air, our asbestos air monitoring module that forms part of Alpha Tracker.

Tracker Air is now deployed at EMS Asbestos

Can we help you to automate your asbestos air monitoring operations?  Do get in touch.

Tuesday, 5 October 2021

Alpha Legal speed record! Document shared, e-signed and returned in just 39 seconds

We've just had a call on the Alpha Legal support desk:

"How will I know if my client has electronically signed the document that I just shared with them?"

They were asking because the system was showing a notification which was confusing them - it seemed to be saying that the client had already signed the document but surely that could not be the case?

Wow! 39 seconds to share, send and e-sign a document

Well, in short, it was - the document had been shared, opened, read and electronically signed within Alpha Legal in exactly 39 seconds!!! We've checked our records and that's officially a record.  Wow!!!

Monday, 4 October 2021

Another new Alpha Tracker consultancy is coming on board. Welcome Acorn Safety Services

Welcome Acorn Safety Services to the Alpha Tracker family!

Acorn Safety Services is a growing health & safety consultancy focusing on four main areas of business:

Visit Acorn Safety Services website here: https://acornhealthandsafety.co.uk/

We're really pleased that Acorn Safety Services has chosen Alpha Tracker to manage their business.  We will be configuring our mobile data apps and automated report services within Alpha Tracker to streamline their operation.  Welcome on board!

Start Software - Fasthosts Gold Partner

Fasthosts provide many of the servers that power our successful software products, including the market-leading Alpha Tracker asbestos software system.

We have now been accredited Gold Partner status confirming the quality of our software and the strength of the relationship between us.

Start Software and Fasthosts working together

We are always looking for new software development opportunities, so do get in touch if you'd like to discuss your software idea with us.

Friday, 1 October 2021

Have you see our new ChatBot? Ask anything you want!

Have you seen our new ChatBot?  You can ask anything you want.  It's available on our Alpha Legal website and also once you've signed into Alpha Legal itself.

Here's the ChatBot doing his thing!

Do you want a ChatBot for your own legal services business website?  Ask us how we built it and we'll tell you!