We have updated our monthly support performance figures for May 2026 and, once again, the Alpha Tracker support team has delivered a strong month for our clients.
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| May was a good month on the Support Desk |
During May, we solved 804 support requests, with 758 completed within our target response times. That means 94.28% of all support requests were resolved in time.
For higher priority support requests, the results were even stronger. We solved 171 high-priority requests within target, giving us an in-time performance of 96.07% for those more urgent cases.
Six months of consistent support performance
Looking across the last six months, from December 2025 to May 2026, the team has now resolved 5,184 support requests.
Of these:
4,816 were completed within target
936 high-priority requests were completed within target
The overall in-time performance has remained consistently above 91% every month
High-priority in-time performance has remained above 96% every month
That consistency matters. Support performance is not just about having one good month. It is about being reliable month after month, especially when clients are relying on Alpha Tracker to help manage asbestos, legionella, fire, water hygiene and other compliance work.
May in context
May was another busy month, with more than 800 support requests solved. The overall in-time figure of 94.28% was the best result of the last six months, which is particularly pleasing.
It was also good to see high-priority support remain strong at 96.07%, even with a higher number of urgent requests than in April.
As always, we are grateful to our clients for the clear information they provide when raising support requests. Good detail at the start helps us investigate faster, respond more accurately and keep things moving.
Thank you to the support team
A big thank you to the Start Software support team for another excellent month.
Reliable support is a big part of what makes Alpha Tracker different. Our clients need practical help from people who understand both the software and the industries they work in. These figures show the team continuing to deliver that help quickly, consistently and professionally.
We will publish the next support performance update once the June figures are available.