Friday, 20 November 2020

Another asbestos consultancy chooses Alpha Tracker and yet another goes live

Two more asbestos consultancies have started their Alpha Tracker journeys.

TAECO Environmental Management has chosen asbestos software Alpha Tracker to power their business.

Clean Air Asbestos Solutions have received their asbestos surveying training and are ready to go live.

Lockdown is supposed to be a quiet time for businesses like ours - let's see if any more orders come in before the end of the month!

Thursday, 12 November 2020

See how we built OnTimeCare - we've just recorded a "teardown" webinar for Alpha Software

Dan, Tom & I have just finished recording a "teardown" webinar for Alpha Software.  We use Alpha Software's Alpha Anywhere development platform to build our systems and they asked us to show how we built Patient InnovationsOnTimeCare - one of the best looking and most polished applications we've ever developed.

After I gave an OnTimeCare presentation at the Alpha Devcon last month, we were contacted by lots of Alpha developers worldwide who were interested in our development techniques.  I brought out the Start Software "big guns", Dan & Tom (it will be Jack & Ferry next time!), to show the methods we used to create OnTimeCare - a supercharger for medical practices around the world.

Here we are, mid-presentation:

And here is the recording of the webinar.  Enjoy!

Alpha Tracker Release 33 - release notes now available

Kim has finished the release notes for Alpha Tracker Release 33.  They are available for download here.  Enjoy!

You can watch the highlights video here.

If you would like to suggest any new features for asbestos software Alpha Tracker Release 34... get in touch!

Friday, 6 November 2020

"Lockdown 2" update from Start Software

It's "business as usual" here at Start Software as we enter the second England-wide lockdown.  I feel like we've been here before!

Although some of our staff are working from home for the next 4 weeks, our 24x7 personal support service will remain available to all of our software customers including our Alpha Tracker asbestos system users.

If you need us, we'll be here for you.  Simple as that!  See you on the other side...

Tuesday, 3 November 2020

Support challenges for us in October 2020

We've had a difficult month on the support desk on the back of a busy autumn for new sales of our asbestos software, Alpha Tracker.

You can see from the chart that our performance has dropped for high priority calls to 86.5% and for all calls to 83.2%.  This is the first time in more than a year that we've not resolved at least 9 out of 10 calls within the timescales set by our clients.

Jess, Will, Elaine and the team are reviewing their procedures to make sure we improve during November, although the "lockdown 2" working restrictions are sure to make this a challenge.