Showing posts from February, 2024

About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Alpha Tracker Tips & Tricks Webinars in 2024. It's time to register!

We've sorted out the schedule for the Alpha Tracker Tips & Tricks Webinars for 2024!

Join us for our webinars in 2024

They are free to join and will be held on Thursdays this year:
  • 28 March 2024
  • 30 May
  • 25 July
  • 26 September
  • 28 November
You can register for the webinars from this link:

It's worth registering so that you get reminded to join!

See you on 28 March!

There's a new Alpha Tracker Mobile coming to the app stores this week

We're releasing a new Alpha Tracker Mobile to the Google (Android) and Apple (iOS) app stores this week.  Alpha Tracker Mobile is our companion mobile app for the Alpha Tracker system.

Alpha Tracker Mobile

The app has benefits for our water hygiene (Legionella) clients as well as several bug fixes and small improvements throughout the app.

New research paper comparing AI (Large Language Models, LLMs) againsts laywers when checking contracts for legal issues. What a result

In our work with AI for the legal industry, we've been able to show that ChatGPT and other LLMs are incredibly efficient (and accurate) when asked to perform tasks on documents such as summarising, comparing or analysing text.

The AI Centre of Excellence in New Zealand has just completed a piece of work to example the accuracy and efficiency of LLMs against human lawyers, when looking for legal issues within contracts, and the results are a real eye-opener.

In short, the AI outperformed the lawyers.  And it wasn't even close.  The AI was faster and less expensive -  by a huge margin.

"Embracing AI Together". Great article about AI in 2024 from Robin in Modern Law Magazine

Our Alpha Legal director Robin was asked by Modern Law Magazine to give his forecast for 2024.  What would be impacting the legal industry the most this year?

Read for yourself at (page 44)

Robin's theme is AI.  AI is going to make a difference to every legal firm in 2024 and he spells out how to make the most of the technology and how to protect against the pitfalls.

Find out more about the AI projects from Start Software here:

More virtual Alpha Tracker training for our customers. Kim has been busy this week!

Another housing organisation has switched over to Alpha Tracker and we were delighted to train them this week.  It was a virtual session with Kim in Telford and the clients at their base in Hampshire.

Kim in our training pod

We love to give refresher training to customers, or train new members of staff.  Our Alpha Tracker specialist Kim is always available to put together a bespoke training session for you.  Get in touch!

Busy week for AI here at Start Software

We've been working hard over the last 6 months to develop our skills, expertise and consultancy services relating to AI.  Specifically, we've been working with AI thought leaders Piers Linney and Aalok Shukla (ImplementAI), and AI video generator platform Heygen.

We've got big plans for AI in our two biggest platforms, Alpha Tracker and Alpha Legal.

Here are two Teams calls we had this week to talk through ideas.

Start Software Director Robin talking to Piers Linney & Aalok Shukla for CTT Group

Robin talking to streaming avatar lead Alec Lindsay from Heygen

Can we help you to integrate AI into your business?  Get in touch.

January 2024's Support Desk performance stats are in. Maybe our busiest month ever!

Our Support Desk stats are in for January 2024.  Looks like one of our busiest months ever with 799 tickets raised.

I asked ChatGPT to analyse our stats and provide a summary and graph.  It did a decent job and here it is!

January 2024 vs the previous 5 months

The graph above illustrates our Support Desk's performance from August 2023 to January 2024, focusing on the percentage of tickets resolved in time (both overall and high-priority) and the total number of tickets solved each month. Key observations include:

  • Improvement in High-Priority Ticket Handling: There's a noticeable dedication to improving the resolution of high-priority tickets in time, with January 2024 showing a strong performance in this area.

  • Consistency in Performance: The in-time resolution rates for all tickets have remained relatively stable over the months, showcasing our consistent approach to maintaining high standards of service.

  • Increase in Volume: January 2024 saw a significant rise in the total number of tickets solved, indicating not only an increase in demand but also our enhanced capacity to address and resolve client issues effectively.
This graphical representation underscores our commitment to excellence and continuous improvement in serving our clients.

We're the only software provider in our market able to offer unlimited, personal, 24x7 support so do get in touch even you need us.  We're here to help!

Would you like some more training? RPP Asbestos are enjoying some extra training today

Alpha Tracker specialist Kim is at RPP today, delivering some additional asbestos surveyor training.

The asbestos professionals at RPP

Would you like some extra on-site training or support?  Get in touch!  We love to travel to see Alpha Tracker in action.

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