Showing posts from January, 2023

About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Andrew has been to see Hugo Vihlen's boat - the current World Record holder - and other Big C Atlantic Challenge news!

Our director Robin had a blast catching up with Andrew Bedwell today, hearing about his World Record attempt's latest news.  Robin grabbed busy Andrew for a 3-minute update from a service station on the A14... 

Start Software is sponsoring Andrew in his attempt to cross the Atlantic (unsupported!) in a sailing boat that's only 1m long - yes that's 3 foot 3 inches, give or take!  Andrew's Big C Atlantic Challenge is raising money for cancer charities and he hopes to shave nearly two feet (60cm) off the existing record held by American Hugo Vihlen (read about Hugo's crossing here).

Andrew's boat will carry Start Software, Alpha Tracker and Alpha Legal/Alpha Portal branding on the side pods.  All of the Start team will be travelling up to meet Andrew and see the boat in action next month during the sea trials.

Follow Andrew's news as he nears the start of his voyage in May by liking and following his Facebook page or subscribe and follow our blog, here

Can we help Colette and NORAC with an air monitoring information gathering exercise?

Colette Willoughby has pinged us a question here at Alpha Tracker.


She is gathering information as part of her role at NORAC to see if the absolute requirement for analysts to undress after an asbestos clearance job is always justified and reasonable, based on the risks associated.  Colette has had a long-held and personal interest in protecting vulnerable analysts at work, especially female staff.

We would like to help Colette to gather summarised, anonymous data from Alpha Tracker systems to send to her and help her to understand the number of clearances failing at each stage, and the type of asbestos material being removed.

Please get in touch with Robin if you are happy for your data to be included.  It will be fully anonymised before collating with data from other consultancies.

Follow Colette on Twitter at

New Legionella book available from Alpha Tracker users Acorn Safety Services

Leading health & safety experts Ian Stone & Neil Munro of Acorn Safety Services have published their new book which delves into the hidden dangers of Legionella bacteria.

Click to read more - or buy the book!

PS our brand new Alpha Tracker water hygiene module incorporating online and offline data capture for all types of legionella risk assessment and monitoring jobs is demoing nicely... contact us to find out more or to arrange your demo

Another Alpha Legal milestone... 10,000 documents have now been securely shared

We've hit another Alpha Legal milestone.  10,000 documents have now been shared securely with clients!

Alpha Legal's Jack, Dan, James, Zac & Tom holding up bits of paper!

Can we help your business with the industry's most secure and easiest-to-use client portal?  Get in touch!

Lots of activity at the Big C Atlantic Challenge. Our Start Software pods are nearly ready

Andrew Bedwell has been busy finishing his boat for his world record attempt.  He'll be setting off to cross the Atlantic in the shortest vessel ever - it's only 3 feet long! - in just a couple of months.

We're proudly sponsoring Andrew to help him to achieve his goal and raise much-needed funds for cancer charities.  The pods on the boat will be carrying the Start Software logo along with those for our Alpha Tracker and Alpha Portal products.  The designs for the pods are nearly complete.

We're doing all we can to support the incredible Andrew Bedwell and his Big C Atlantic Challenge

Follow Andrew's story on Facebook here:

Tracker Filer can now add your Microsoft Teams meetings to your diary!

The latest version of Tracker Filer has a fantastic new feature.  It can automatically add your Microsoft Teams meetings to your Alpha Tracker diary!

How does it work?  

(a) If you are creating the meeting from within Microsoft Teams, simply add Tracker Filer as a meeting attendee and it will do the rest.

Add Tracker Filer to the list of attendees and the Teams meeting will appear in Alpha Tracker

(b) If you are invited to a meeting, forward the meeting invitation email to Tracker Filer and the meeting will appear in your Alpha Tracker calendar.

Forward any Microsoft Teams invitation to Tracker Filer

How do I get the new Tracker Filer on my system?

Call support (UK or Aus/NZ) and they will organise that for you.

Another great job from our developer Tom.  Nice one, Tom!

EMS Asbestos have started using Tracker Air - the Alpha Tracker Air Monitoring module

Another asbestos consultancy has switched over to Alpha Tracker's Air Monitoring module, Tracker Air.  Welcome EMS Asbestos!

Some of the EMS Asbestos asbestos analytical team based in Hereford

EMS Asbestos offer the full range of asbestos air testing and monitoring services.  Find out more here:

Forgot your password? Need to reset it? Simple instructions here!

We've all done it... you come into work, have a mental block and can't remember your Alpha Tracker password.  Or perhaps your password expired while you were on holiday?

Here are step-by-step instructions so you can reset it:

1 Type your user name into the login box and then...

2 ... click "Forgot Password"

3 Check your Inbox for a password reset email.  Don't forget to check your Junk Mail or Spam folders, too.  You'll find a link and clear, detailed instructions.

Still stuck?  Give us a call or drop us an email and we'll be able to help.  Our support links are here: UK or New Zealand/Australia.

"Write a Will" feature arriving next week! Join Monday's webinar to find out more

Robin has just presented on a CTT Group webinar to launch the new Alpha Legal "Write a Will" feature.

Where did Spencer from CTT get that photo of Robin from?!

Want to know more?  We're repeating the webinar on Monday.  Why not join, it's free!

Support Desk performance stats for December 2022

We saw reduced numbers of calls to the Support Desk in December.  We had 650 requests for assistance which is nearly 300 fewer than in November.  Hopefully January will be similar!

Overall, performance was good with 91% of high priority queries being resolved within 2 hours and nearly 85% of all calls being sorted within the timescales agreed with the caller.

December performance was slightly up compared to November

We're available 24x7 on our local rate numbers (UK or Aus/NZ) to help you with anything at all.  Call and you'll always be answered by a human being, never a machine... we don't own one!

Asbestos analysts NAS Laboratories switch to Alpha Tracker

It's great to welcome another asbestos laboratory to the Alpha Tracker family so early in 2023.

Channel Islands-based NAS Laboratories has chosen Alpha Tracker to automate their busy asbestos lab.

NAS Laboratories has chosen Alpha Tracker to run their operation

NAS offers its clients the full range of asbestos testing services, training, and asbestos surveying.

Contact NAS here - they will be pleased to hear from you.

Merryhill go live with Alpha Tracker

Welcome Merryhill to the Alpha Tracker family!

Kim training the Merryhill staff today (remotely, from our Telford office!)

We announced in December that Merryhill were switching over to Alpha Tracker and they are one of a number of asbestos consultancies choosing our asbestos software platform to power their business.
Can we help your environmental consultancy to improve quality, streamline your operation and reduce your costs?  Get in touch!

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