Thursday, 17 September 2020

How does Alpha Legal work? How would I request ID documents from my client?

Alpha Legal is Start Software's solution to the problem of exchanging sensitive information by email.  Emails are not secure.  Really.  Emails can be intercepted, modified, hacked and spoofed.  Let me say it again - emails are not secure!

Our Alpha Legal product helps client-facing companies such as solicitors, accountants, will-writers, estate agents and others to request sensitive data from their clients.

Here's a video to show you how easy it is to request ID from your client using Alpha Legal:


Want to know more?  Take a look at how Alpha Legal can help you to protect you, your business and your clients.

Want to know more about the basics of cyber-security?

I recently presented a cyber-safety webinar for our software client Countrywide Tax & Trust to help them to educate and inform their consultants.

Countrywide have generously allowed me to share the recording of the webinar - so do listen if you'd like to know how to keep yourself and your company safe in our new virtual business world.

Cyber-safety webinar

The last of the six topics I cover is why you cannot and must not use emails for exchanging sensitive informationEmails are not secure.  Our solution to the problem is Alpha Legal - do take a look for yourself.

Friday, 11 September 2020

What happens at Start Software when something goes wrong?

I wish we were perfect but 20 years of being in business has taught me that things will go wrong.  However many checks and balances are put in place, sometimes a combination of events will mean that a bug in our software impacts a customer.

So, we have a process that we follow.  Our hard-earned ISO9001 certification means that we have documented processes which enable us to contact the customer(s) affected, back-track to find out when the problem occurred, resolve any data issues, resolve the underlying cause, and then report back.  We also discuss any such issues at our next ISO9001 certification visit.

We've just had one such issue.  When we analysed the problem, we found that fewer than 50 fibre analysis records across the millions of records captured and analysed in Alpha Tracker were found to be faulty because of a software bug.  50 is 50 too many of course!

A detailed piece of work to find the root cause and fix it is now complete and we've contacted and apologised to all affected customers.

Onwards and upwards!

PS congratulations to Darroch McCartney at our Alpha Tracker client ABS for their recent ISO9001 success, it was his LinkedIn post that prompted me to write this article about our own ISO9001 activity!


Sunday, 6 September 2020

We're still the only asbestos software provider to publish support desk performance stats each month!

We absolutely believe in openness and transparency.  We want our customers to know how long they will have to wait if they need to log a support call with us.  This is especially for asbestos surveyors who are working out in the field and need help with their Tracker Mobile asbestos data collection app.  They don't want to be waiting long for help!

Every month, we publish our support stats so all of our customers can see how we are doing.

In August, 91% of high priority calls were resolved within 2 hours or the timescale set by the customer.  That's really good news if you're waiting for help.

Month

In time (%)

In time (H) (%)

In time (total)

In time (H) (total)

Total solved

2020-08

87.14

91.47

366

118

420

2020-07

89.90

94.70

463

143

515

2020-06

86.57

94.35

419

167

484

2020-05

90.03

92.16

289

94

321

2020-04

90.06

93.75

290

105

322

2020-03

87.18

94.48

408

154

468

Over the last 6 months, support performance has been pretty consistent(ly good).


If want more information about our 24x7 personal support service which we offer to all asbestos consultancies who use our Alpha Tracker asbestos software, get in touch!


Another new Alpha Tracker asbestos consultancy - welcome MDK Analytical

A very warm welcome to MDK Analytical asbestos consultancy to the Alpha Tracker family!


Based in Carrigtwohill, County Cork, MDK is the latest Irish asbestos consultancy to choose Alpha Tracker to be their asbestos software system. 

We'll be working on the asbestos report templates for MDK very soon (Alpha Tracker produces asbestos reports in your format, not ours) and then they will be ready for the training and go-live.  We love meeting new asbestos consultancy clients!