Showing posts from December, 2023

About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Our Find & Replace feature in Alpha Tracker is becoming much more flexible and intelligent

We've had some feedback that our (really useful!) Find & Replace feature in Alpha Tracker would be even better if you could preview the changes it would make.  We've added that feature to Release 40.5, and also added checkboxes so that you can select which updates to make rather than having to accept all.

Here's a good example where "board" is being searched for (1) but you may not want "cupboard" (2) to be affected, too:

The new Preview feature will make Find & Replace a safer tool

If you have a suggestion to improve Alpha Tracker, get in touch (UK or Aus/NZ)!

System issues resolved. Apologies for the inconvenience caused

Our cloud provider has reverted a change they made at the weekend and this has resolved the issues we experienced with the Alpha Legal platform on 18 December 2023.

Please call our Support Desk if you need help

We apologise for the inconvenience caused.  If you need help with resubmitting transactions from yesterday, please do contact our Support Desk (available 24x7) and they will be able to assist.

System issues 18 December 2023. We are aware of the issue and are working to resolve it now

We are having some reports of system issues this morning on the Alpha Legal platform.

Our engineers are working on the issue now

Our engineers are working on the issue with our US partners and they will resolve the issue as soon as they can.  We apologise for any inconvenience this may cause you.

If you need an update, please call our Support Desk on 0333 301 1010.

Christmas/New Year 2023 arrangements

We're here for you and your teams 24x7 throughout the festive period other than Christmas Day, Boxing Day and New Year's Day.

We really must get the roof fixed

If you need urgent support, it is always best to call us.  Emails may not be monitored out of hours, so please phone instead.

To speak to one of our team, call 0333 301 1010 (UK) or 08 6311 2845 (Australia/New Zealand).

Thank you for your business and support this year, we all really appreciate it.  Hope you have a great break and we look forward to working with you again in 2024.

£29,500 raised for Macmillan Cancer Support. We were glad to do our bit!

Our (dreadful) performance in the Coracle World Championships (see has at least helped raise valuable funds for Macmillan Cancer Support.

Altogether, £29,500 was raised on the day.  What an incredible achievement!  Congrats to our skipper Zac and his team for contributing to a wonderful day of "sport" and fundraising.

Release 40 of Alpha Tracker is now available. Our December 2023 update has hundreds of improvements and new features

Our December 2023 update to Alpha Tracker and its companion app, Alpha Tracker Mobile, is now available.

Key updates include:

  • Asbestos Registers are much faster
  • Re-inspections generate more quickly
  • Lots of improvements to Alpha Tracker Mobile
  • New "Quick Edit" in Project List
  • Surveys can now link to multiple templates
  • The Alpha Tracker API has been enhanced
  • SSO (single sign-on) is now available and is very flexible
  • Sites can be "on stop"
  • Importing is more reliable
  • The water Client Portal has been enhanced.
Quite a list from Jack and the team.  Phew!

Release 40 of Alpha Tracker

Watch a short video introducing the update and read and/or download the release notes, here:

Please contact our Business Manager to arrange your Release 40 update.

We are welcoming another new Alpha Tracker consultancy in Dublin

It's always great to end the week with news that another asbestos consultancy has chosen to switch to asbestos software Alpha Tracker.  This time it's a Dublin-based business that specialises in asbestos surveys of domestic properties.

Another Alpha Tracker customer in Ireland!

If we can help your asbestos consultancy to develop and grow with our award-winning software platform, please do get in touch.

We've said a fond farewell to Elaine. Thank you for everything, Elaine, and good luck in the future

Our former director Elaine Porter left the business on 30 November after a long bout of ill health.

Elaine started working for the business as a freelance sales agent in 2008 and showed amazing drive, energy and commitment to our company.  She became Robin's business partner and co-director in 2014 and helped the company grow each year afterwards.

Good luck, Elaine, and thanks for your 15 years of service to the company

Her health issues caused Elaine to leave the business at the end of November.  We'll miss her and wish her well for the future.

Another good (and busy!) month on the Support desk. 95% of tickets were resolved on time

November 2023 was another good month for our Support team.  They answered 727 tickets in total, and 95% were resolved in the timescales agreed with the caller.

Well done team! Great job.

PS I tried the Microsoft AI graphic generator for the image - not bad at all!!

Alpha Tracker at EAF 2023! We've thoroughly enjoyed the European Asbestos Forum conference and exploring the host city, Brussels

Alpha Tracker has been on the road this week, exhibiting at the European Asbestos Forum 2023 in Brussels, Belgium.

We've been meeting clients, talking to asbestos consultancies from Europe and beyond and listening to fascinating presentations from mesothelioma survivors and worldwide asbestos experts.

Some of the EAF 2023 highlights for the Alpha Tracker team

In addition, the conference organiser and host, EAF President Dr Yvonne Waterman, delivered a moving tribute to asbestos campaigner Mavis Nye in her opening remarks.  Mavis recently passed away after being diagnosed with Mesothelioma in 2009 and her portrait took pride of place on the conference stage.

The Alpha Tracker team with the portrait of Ray & Mavis Nye

After the conference, the portrait is heading to the Asbestos Museum in Rotterdam to be placed on display.  Mavis visited the museum last year and it made a huge impression on her and Ray.

Watch our latest webinar and learn about the Alpha Tracker Client Portal

The recording of our latest Alpha Tracker webinar - all about the integrated Client Portal - is now available on YouTube:

The live version didn't quite go to plan - our office lost all Internet a few minutes before the webinar was due to start, and our mobile phone hotspots gave up, too!

This was the last Alpha Tracker Tips & Tricks webinar of 2023.  Watch this space for news of the webinars we'll be running throughout 2024.

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