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Showing posts from June, 2024

About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Comments from our Alpha Tracker training sessions. Get in touch if you would like more training for your office or site staff

We've been (very!) busy over the last month with new Alpha Tracker installations - see here and here and here!  Whenever we implement a new Alpha Tracker asbestos software system for an asbestos consultancy, we deliver training, either face-to-face or via Microsoft Teams/Zoom.

We can deliver training via Microsoft Teams/Zoom as well as face-to-face

Here are some of the recent comments we've received from clients:
"Training session was excellent. Kim was very clear and knowledgeable and we learnt how to use the forms easily"

 "Was a great training session, got lots out of it"

"I thought the training was excellent and entertaining enough to keep everyone's interest. I would definitely recommend your software and training to other companies"

"No issues need highlighting. Kim was very professional in answering questions, working through the stages on setup & usage and helped troubleshoot issues we had initially."

"Training was amazing, Judy was clear and answered all of our questions with ease and clarity."

Reviewing other post-training comments, some clients have asked for follow-up training, others would like us to improve Alpha Draw to add more features, and others have asked for more information on QR codes.  We take all feedback seriously and try to act upon it.

If you'd like to book some refresher training or extra training for your staff, get in touch.

 

New feature in the Wallboard to "block book time". It's fabulous and in the next release of Alpha Tracker

Have you been looking for a better way to block book time in Alpha Tracker?  Perhaps for holidays, public holidays, or even project work?

We've built a new feature into Alpha Tracker's Wallboard to enable you to do just that!

Click the YouTube video below to watch how to do it

Here's Robin showing you how you can drag & drop to create appointments within the Wallboard.  Easy!


Want to know more about Alpha Tracker's calendar and Wallboard features?  Check out our Alpha Tracker Tips & Tricks Webinars.

Almond Environmental's asbestos lab is now live with asbestos software Alpha Tracker!

Welcome Lindsay and the whole of the Almond Environmental asbestos team!

Kim has just completed the virtual Alpha Tracker training session and Almond's asbestos lab is ready to go.

Kim talking to Lindsay, configuring Alpha Tracker for their asbestos lab

We're introducing some exciting (possibly revolutionary) new features for asbestos labs in the next release of Alpha Tracker.  Want to know more?  Get Get in touch!

Norse Infinity are joining the Alpha Tracker family. Their asbestos professionals are trained and ready to go

We're delighted to be welcoming the asbestos and water hygiene professionals from Norse Infinity to the Alpha Tracker consultancy family.  Kim met and trained some of their asbestos professionals last week to show them how to use Alpha Tracker in the office and when on-site.

The Norse-Infinity training room

Asbestos and water hygiene are just two of the services that Norse Infinity provides.  Their full range of environmental and testing services includes:
  • asbestos testing and management
  • water hygiene
  • mechanical and electrical services
  • fire system management
  • renewable energy, and
  • facilities management.
Find out more about Norse Infinity here: https://norseinfinity.co.uk/

Can we help your environmental consultancy to switch to award-winning Alpha TrackerGet in touch!

701 calls taken in May by our Support Team. Steady month

Our fabulous support team took 701 calls from clients in May 2024.

We've been analysing the reasons why people have needed to speak to us.  The most common are:

  • "data queries" - questions about information within a system and how to process it (18%)
  • "change requests" - callers asking for new software features or changes to existing ones (6%)
  • "technical/server support" - clients calling us because they don't have their own IT support (5%). 
Most calls turn into "tickets", our means to track issues.  Overall, we solved 94% of high-priority tickets within 2 hours - a good result.

We blog every month to show the performance of our support desk because we want to be completely transparent and open with our clients and prospective customers.  Hope this information is useful!

Lovely surprise! Adventurer Andrew Bedwell drops into our Telford office for a cup of tea

Remember the incredible Andrew Bedwell and his World Record "Big C Challenge" attempt at crossing the Atlantic in the shortest boat ever?  Start Software/Alpha Tracker were key sponsors and we also built an app for Andrew to use on the crossing.

Andrew in our Telford office

Andrew is working towards another crossing attempt in 2025 and just dropped in to see us and let us know how his plans are progressing.  With a new all-aluminium boat design (which is 6cm longer internally - positively spacious!) and even better preparation, we're sure attempt #2 will be successful.

Watch this space! 

Dan & Jack's latest Alpha Tracker Tips & Tricks Webinar is now available to watch on YouTube

Did you miss our live webinar last week?  Dan & Jack showed the various "diary sync" options in Alpha Tracker including Google Calendar, Exchange (that's Outlook and Office365) and even the incredible FLS from our partners Fast Lean Smart!

Don't worry if you did miss it! You can watch the recording on our website or on YouTube.

Watch all previous Alpha Tracker webinars on our website

Or click this video to watch on YouTube, instead!





Welcome TCL Asbestos! Another asbestos consultancy joins the Alpha Tracker family

TCL Asbestos in Leeds is the latest asbestos consultancy to choose asbestos software Alpha Tracker.

TCL are proud of their professional, efficient, cost-effective asbestos management services and solutions.  Their senior team has decades of experience in the asbestos industry.

John and Sam from TCL Asbestos

The TCL asbestos professionals are now live with Alpha Tracker.  Can we help your asbestos consultancy to become more efficient and effective?  Get in touch!


Jack's webinar with Alpha Software is now on YouTube. Watch how we build Cordova apps with Alpha Anywhere, AppFlow and Docker

We've just delivered another Alpha webinar with our US software partners, Alpha Software.  

This time, Jack showed how to build Cordova apps using several techniques in Alpha Anywhere including AppFlow and Docker.

The Alpha webinars page on our website at https://start-software.com/alpha-software

Watch the recording of the webinar on YouTube or on our website, or click below:



Three(!) new Alpha Tracker asbestos consultancies are going live in the next 7 days... Kim will be exhausted!

We're training 3 (three!) asbestos consultancies during the next 7 days to enable them to switch to our asbestos software Alpha Tracker.

Three new asbestos consultancies will be online next week

All of these consultancies have been using asbestos software from other providers but have decided to switch to Alpha Tracker because of our 24x7 support, flexibility and customer service.

Our trainer Kim is on the road for the next week to get everyone online.

We're taking Alpha Tracker orders for late summer installations so do get in touch if you'd like a demo and a no-obligation quotation in June or July.


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