Our support desk performance over the last 12 months |
About Start Software
Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.
Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.
Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.
Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.
Our support desk took 531 calls in January, the fewest for 6 months. Still felt pretty busy, though!
In round numbers, 19 out of 20 calls were resolved in the timescales requested by our customers which is a good performance for Will, Zac & James and the rest of the team.
Our support desk is there for our Alpha Tracker and Alpha Legal subscribers along with users of our other software systems. We operate 24x7 throughout the year to ensure that our customers can speak to us - in person - whenever they want.
Popular posts from this blog
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
Alpha Validator update released
The automated survey data checking feature within asbestos software Alpha Tracker (known as "AlphaValidator") has been updated again. This follows on from the update released on 11 December (more info here ). an example of AlphaValidator's data check output This update - v1.0.74 SVN25 - is ready now to download from our website and improves the way photos of asbestos samples are validated . Please do contact the Start Software Support Desk (available 24x7!) if you would like help installing the update.
Christmas Arrangements 2009
We are open for business as usual throughout the Christmas and New Year period. Thursday 24 December: Office closes at 4pm Friday 25 December: Closed Monday 28 December: Closed Tuesday 29 December: Open with reduced staffing levels Wednesday 30 December: Open with reduced staffing levels Thursday 31 December: Open with reduced staffing levels Friday 1 January: Closed As usual, we are not sending Christmas cards to clients but instead we are donating to our favourite charity, the RNLI . We wish all of our customers a Happy Christmas and a healthy and prosperous New Year.
Blog Archive
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- View previously taken samples! A new drop-down is ...
- How much will a "phishing" attack cost your small ...
- Worrying ransomware report - take extra care about...
- Type it, search it, sorted! Have you updated Track...
- We've had our printed copy! Alpha Legal featured i...
- Letting agents beware - "years of legal and regula...
- Zac & James hit the headlines! The success of our...
- Software update available: Multi-page lab certific...
- Element asbestos staff have their Alpha Tracker su...
- It's what we've all been waiting for! Not a party ...
- Qualsurv go live with Alpha Tracker's air monitori...
- 531 support calls answered in January 2022 - 19 ou...
- The wonders of Zoom! More Tracker Air training wit...
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I appreciate your hard work and skills, that was a well-researched and informative blog.
ReplyDeleteReference,
CS2 INC have an excellent record of success in helping clients navigate the complex and ever-changing regulations in the hazardous waste and chemical industries.