Our support desk performance over the last 12 months |
About Start Software
Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.
Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.
Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.
Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.
Our support desk took 531 calls in January, the fewest for 6 months. Still felt pretty busy, though!
In round numbers, 19 out of 20 calls were resolved in the timescales requested by our customers which is a good performance for Will, Zac & James and the rest of the team.
Our support desk is there for our Alpha Tracker and Alpha Legal subscribers along with users of our other software systems. We operate 24x7 throughout the year to ensure that our customers can speak to us - in person - whenever they want.
Popular posts from this blog
The automated survey data checking feature within asbestos software Alpha Tracker (known as "AlphaValidator") has been updated again. This follows on from the update released on 11 December (more info here ). an example of AlphaValidator's data check output This update - v1.0.74 SVN25 - is ready now to download from our website and improves the way photos of asbestos samples are validated . Please do contact the Start Software Support Desk (available 24x7!) if you would like help installing the update.
P2 Environmental Consulting goes live with asbestos software Alpha Tracker
Welcome asbestos specialists P2 Environmental Consulting to the Alpha Tracker family! P2 offers the full range of asbestos consultancy services and the directors have decided to switch to Alpha Tracker to improve their efficiency and productivity as well as to improve the service they give to their clients. The P2 Environmental Consulting website Our Alpha Tracker trainer Kim enjoyed meeting the P2 staff at their training sessions. Here are a couple of photos from the training day:
The Daily Mail has exposed the "Shameful failure to tackle toxic legacy of asbestos"
Congratulations to the Daily Mail for publishing this powerful piece about the shameful failure to tackle the asbestos problem here in the UK: https://www.dailymail.co.uk/health/article-11182621/Shameful-failure-tackle-toxic-legacy-asbestos.html?ns_mchannel=rss&ito=1490&ns_campaign=1490 The Daily Mail has exposed the failure to tackle asbestos Liz Darlison, CEO of Mesothelioma UK , and her team worked hard to get this story into the press. You can read more about Mesothelioma UK and the amazing work they do here: https://www.mesothelioma.uk.com/
Blog Archive
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- View previously taken samples! A new drop-down is ...
- How much will a "phishing" attack cost your small ...
- Worrying ransomware report - take extra care about...
- Type it, search it, sorted! Have you updated Track...
- We've had our printed copy! Alpha Legal featured i...
- Letting agents beware - "years of legal and regula...
- Zac & James hit the headlines! The success of our...
- Software update available: Multi-page lab certific...
- Element asbestos staff have their Alpha Tracker su...
- It's what we've all been waiting for! Not a party ...
- Qualsurv go live with Alpha Tracker's air monitori...
- 531 support calls answered in January 2022 - 19 ou...
- The wonders of Zoom! More Tracker Air training wit...
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I appreciate your hard work and skills, that was a well-researched and informative blog.
ReplyDeleteReference,
CS2 INC have an excellent record of success in helping clients navigate the complex and ever-changing regulations in the hazardous waste and chemical industries.