Thursday, 3 February 2022

531 support calls answered in January 2022 - 19 out of 20 resolved in time

Our support desk took 531 calls in January, the fewest for 6 months.  Still felt pretty busy, though!

Our support desk performance over the last 12 months

In round numbers, 19 out of 20 calls were resolved in the timescales requested by our customers which is a good performance for Will, Zac & James and the rest of the team.

Our support desk is there for our Alpha Tracker and Alpha Legal subscribers along with users of our other software systems.  We operate 24x7 throughout the year to ensure that our customers can speak to us - in person - whenever they want.

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