The stats are in for the Start Software Support Desk
for December 2017.
Looking at urgent
problems raised by clients, the performance during the month was excellent with nearly 96% of issues resolved within 2 hours.
Looking at all
problems (including low and medium priority), we only resolved 83% in the timescales set by our customers which is a little disappointing. We think that the Christmas holiday period will have affected our performance as we had reduced staffing during that time, so we will monitor carefully this month.
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