Wednesday, 3 January 2018

Support stats for December 2017

The stats are in for the Start Software Support Desk for December 2017.

Looking at urgent problems raised by clients, the performance during the month was excellent with nearly 96% of issues resolved within 2 hours.

Start Software Support Stats - December 2017
Looking at all problems (including low and medium priority), we only resolved 83% in the timescales set by our customers which is a little disappointing.  We think that the Christmas holiday period will have affected our performance as we had reduced staffing during that time, so we will monitor carefully this month.

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