About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

How quickly do we answer your technical support queries? Take a look at our August 2022 performance stats

Our support desk answered 458 calls in August 2022, about average for this time of year.

Nearly 92% of high-priority queries were resolved within 2 hours (many much faster than that, of course).  8 of 10 problems (including low and medium priority) were solved within the timescales set by our users.

Support Desk - August 2022

This isn't bad at all, but this performance shows a dip compared to the highs in April, May and June so we'll take a look at how we can improve again.


Comments

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