Our support desk answered 458 calls in August 2022, about average for this time of year.
Nearly 92% of high-priority queries were resolved within 2 hours (many much faster than that, of course). 8 of 10 problems (including low and medium priority) were solved within the timescales set by our users.
|Support Desk - August 2022|
This isn't bad at all, but this performance shows a dip compared to the highs in April, May and June so we'll take a look at how we can improve again.