Thursday, 1 September 2022

How quickly do we answer your technical support queries? Take a look at our August 2022 performance stats

Our support desk answered 458 calls in August 2022, about average for this time of year.

Nearly 92% of high-priority queries were resolved within 2 hours (many much faster than that, of course).  8 of 10 problems (including low and medium priority) were solved within the timescales set by our users.

Support Desk - August 2022

This isn't bad at all, but this performance shows a dip compared to the highs in April, May and June so we'll take a look at how we can improve again.

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