Tuesday, 3 October 2017

Improved Support Desk performance in September - 91% of all calls solved in time

Jack, Oliver and colleagues on the Start Software Support Desk have had a very good September with our best results for a while.

Altogether, 91% of support calls were resolved in time with 95% of high priority problems solved within 2 hours.  Even calls raised by asbestos surveyors out of hours (we offer a 24x7 support service to our Alpha Tracker asbestos consultancy clients) were answered immediately and resolved.

Performance continues to rise since May
You can see from the chart (above) that support desk performance has been on the rise since May 2017 - well done and thanks to the team.

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