If you're noticing unexpected behaviour in our asbestos software, Alpha Tracker, do get in touch with our support team.
Recent Windows and Office updates from Microsoft have caused our users to notice:
- Excel upload and downloads not working
- asbestos reports not automatically converting to PDF (or not producing at all).
Microsoft has acknowledged that their recent updates applied to servers have caused the problems and are working on fixes. In the meantime, we have workarounds to help you continue to work normally and our support desk can talk you through them.
Great customer feedback x 3!
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
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