Month
|
In time (%)
|
In time (H) (%)
|
In time (total)
|
In time (H) (total)
|
Total solved
|
2017-06
|
84.71
|
89.73
|
432
|
131
|
510
|
2017-05
|
80.66
|
90.45
|
463
|
142
|
574
|
2017-04
|
92.89
|
97.40
|
470
|
150
|
506
|
2017-03
|
88.45
|
94.36
|
605
|
184
|
684
|
2017-02
|
88.70
|
95.33
|
424
|
102
|
478
|
2017-01
|
92.00
|
92.41
|
414
|
73
|
450
|
|
|
|
2808
|
782
|
3202
|
The overall % is up 4 points meaning that 84% of all calls logged were resolved within the timeframe set by our customers but the score for high priority calls was actually slightly down (to 89%). This means that our response to urgent calls has dropped below 90% for the first time in a long time.
More hard-scratching required by the support desk supervisors I think to get a better set of results for July.
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