About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Support Desk Performance – September 2025

 Our Support Desk had another strong month in September, with excellent results across the board.

  • Total tickets solved: 879

  • Tickets solved on time: 828 (94.2%)

  • High-priority tickets solved on time: 182 (98.4%)

How does this compare?

Looking at the last few months, September continues the upward trend of strong performance. Both standard and high-priority requests were dealt with on time at higher rates than earlier in the summer. In fact, high-priority tickets have now been consistently resolved on time at 97% or better for five months in a row.

Why this matters

When you contact our Support Desk, you want issues resolved quickly and reliably. These results show that our team continues to hit that standard – especially when it comes to urgent, business-critical problems.

The bigger picture

Across the last six months, we’ve:

  • Solved 4,381 tickets

  • Resolved 4,024 on time (that’s over 91%)

  • Maintained high-priority on-time performance above 95%

That consistency is something we’re really proud of.

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