We’ve just hit an incredible milestone — our 100,000th support ticket has landed!
That’s 100,000 times our customers have reached out with questions, ideas, or requests — and 100,000 opportunities for our support team to help, learn, and make Alpha Tracker, Alpha Legal, ecoScribe and all our other systems even better.
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| 1,000,000 grateful customers (well, most of them...) |
A huge thank you to our customers
Every ticket tells a story: a new project getting started, a clever feature being used in a new way, or a challenge that helped us improve our software. We’re genuinely grateful for every message, call, and support request that’s come our way over the years. Without your feedback and patience, we couldn’t keep making our systems as powerful and reliable as they are today.
And an even bigger thank you to our support team
Our support heroes handle everything from “how do I…” to “help, it’s all on fire!” - and they do it with professionalism, good humour, and an impressive amount of coffee. Reaching 100,000 tickets is a testament to their dedication and the relationships they’ve built with customers across the UK and beyond.
Looking ahead
If 100,000 tickets got us here, we can only imagine what the next 100,000 will bring. More innovation, faster responses, smarter systems — and, no doubt, the occasional head-scratcher that keeps things interesting.
At this rate, we might even start placing bets on when ticket number 1,000,000 will arrive…
Thank you for being part of our journey — here’s to the next big milestone! 🚀
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