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| We're in good company, many organisations are being affected |
About Start Software
Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.
Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.
Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.
Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.
Some of our Alpha Tracker services are being seriously affected by the Microsoft outage as reported by the BBC: https://www.bbc.co.uk/news/articles/c3rj45n4x5eo. Heathrow, NatWest and Minecraft are among some of the sites and services experiencing problems.
Our affected services include document production for asbestos and water clients. We apologise for the outage and are waiting for a resolution from Microsoft.
Popular posts from this blog
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
What is the Log4j vulnerability and should I be worried?
The news has been full of a new cyber-security threat that has been causing havoc since the start of the month. Log4j , as it is known, is one of the worst server vulnerabilities to ever have been discovered. In fact, some experts say it is the worst. There's a really good summary of the threat here, on Wired.com: https://www.wired.com/story/log4j-log4shell/ The Log4j vulnerability gives hackers the opportunity to do virtually anything on a compromised server - from running bitcoin mining software (causing your server to run at full speed, essentially disabling all of your server running on it) to exposing user names and passwords, or even installing dreaded ransomware. The UK has been particularly hit with attacks, as this graphic shows: The UK and North America are amongst the areas seeing most hacking attempts At Start Software, we take security really seriously and we have already checked the servers which run asbestos software Alpha Tracker , leg...
664 support calls answered in November 2021 - phew!
Our 24x7 Support Desk had a busy November answering 664 calls. It was the usual mixture of questions, queries, suggestions and problems - all good fun! Busy month on the Support Desk! Overall, we maintained our good performance from the month before with 19 out of 20 queries being resolved within the timescales set by our clients.
Blog Archive
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- Heathrow, Natwest, Minecraft all sorted... and so ...
- Some of our Alpha Tracker services are being affec...
- 🎉 Celebrating Our 100,000th Support Ticket!
- Faster report production with our Cloud Document M...
- Alpha Software roadmap review with Selwyn and his ...
- Birmingham Tech Week: Robin & Andrew exploring the...
- Robin to present at the Global Asbestos Forum 2025...
- From Kosovo to Hickory’s: Fatbardh’s first UK visi...
- Intelligent scheduling in action: FLS VISITOUR tea...
- Visit to Mesothelioma UK to meet Tommy Torso (and ...
- Learning, Connecting, Inventing: Start Software at...
- Another Successful ISO Audit for Start Software. ...
- Welcoming Serenna – our latest work experience stu...
- Welcome TYSR Analysis to the Alpha Tracker family....
- Support Desk Performance – September 2025
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