Thanks for visiting our Start Software blog.
Follow the blog to keep in touch with news and developments from Start Software, the developers of Alpha Tracker, Alpha Legal and more!
95% of High Priority tickets were resolved on time last month
Call volumes dropped in April 2023 with our Support Desk taking 677 calls for assistance compared to over 1,000 in March. This is due to a number of new clients "settling down" and needing far less help from us.
Zac helping a caller on our Support Desk
The highlight from April was that 19 out of 20 callers (95%) with an urgent ticket had their problem fixed within two hours (our target).
No comments:
Post a Comment