Busy month on our Support Desk (March 2023)

Our Support Desk was kept busy in March with just over 1,000 calls for assistance. 

James, Zac, Jack and the rest of the team were busy last month

Our performance stats suffered slightly as a result of the increased number of calls, but overall they were still OK.  89% of High Priority issues were resolved within 2 hours and 82% of all problems were sorted within the timescales agreed with the caller.