Domestic surveying is all about throughput and making sure that aborted visits are kept to an absolute minimum. So we've been building additional features into Alpha Tracker to help you to keep these wasted slots to an absolute minimum.
First off the block is a new facility to ask tenants to confirm that their appointment is OK and to automatically offer alternative appointments if it isn't. This feature is in addition to our automatic text reminders which already remind tenants of upcoming visits to their properties.
Here's an example of the confirmation on the tenant's mobile:
(do ignore the references to Start Software - the text and mobile screen have your client's logo and name, typically that of a housing association or council)
Interested in finding out more? Contact Robin for a discussion.
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