About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

18 out of 20 urgent support calls resolved within 2 hours in May 2021

Our Start Software support desk helps Alpha Legal and Alpha Tracker users when they have questions or queries.  Did you know we're available 24x7, in person, on a local rate number?

Our target for urgent problems is either to solve them during the call, or within 2 hours if we need to phone the caller back.  

In May 2021, we answered 89% of these calls in these challenging timescales (nearly 18 out of every 20 calls).  That's not bad at all, but we are always looking to improve.  Please do let us know if we can do better!

Support desk performance over 12 months to May 2021

PS we are sometimes asked what our most common callers ask us.

Our Alpha Legal users (typically will writers, estate agents, solicitors and accountants) are often calling to ask how to send information securely to their clients - often now via the easy-to-use client portal.

Our Alpha Tracker clients (typically asbestos consultants, asbestos surveyors or building/estate managers) might be calling from site to ask for help when capturing asbestos-related data for an asbestos report.


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