Monday, 1 November 2021

Support Desk performance in October - 97% of High Priority calls were resolved in 2 hours

We've just had the Support Desk results in for October 2021.

It was a good month.  We answered 554 calls in total, and 97% of the most urgent were resolved within 2 hours.  Overall, 86% of all questions were answered within the timescales set by the caller.

Support Desk - October 2021

You can see from the chart that this is the third month in a row that the urgent call performance has improved - well done to our Support Team.

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