About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Help Desk stats for June 2014

We've had our best month on the Start Software Help Desk ever with over 96% of high priority calls getting resolved on time:

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2014-06
91.38
96.22
456
178
499
2014-05
87.99
91.61
403
142
458
2014-04
88.86
88.41
375
122
422
2014-03
85.65
82.35
358
140
418
2014-02
83.80
85.64
357
155
426
2014-01
90.62
87.04
618
262
682
 
 
 
2567
999
2905

You can see the improving trend over the last quarter in this chart:

Improving trend - Start Software solves 90%+ of problems in time
June's performance was especially pleasing as it was a busy month with 499 calls received in total.

Providing quality support like this is expensive and not easy and is only possible with prompt payment of support contract invoices - so please do make sure you keep your support contract account in good order so that you can help us to help you.  Thanks in advance!

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