Friday, 4 July 2014

Help Desk stats for June 2014

We've had our best month on the Start Software Help Desk ever with over 96% of high priority calls getting resolved on time:

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2014-06
91.38
96.22
456
178
499
2014-05
87.99
91.61
403
142
458
2014-04
88.86
88.41
375
122
422
2014-03
85.65
82.35
358
140
418
2014-02
83.80
85.64
357
155
426
2014-01
90.62
87.04
618
262
682
 
 
 
2567
999
2905

You can see the improving trend over the last quarter in this chart:

Improving trend - Start Software solves 90%+ of problems in time
June's performance was especially pleasing as it was a busy month with 499 calls received in total.

Providing quality support like this is expensive and not easy and is only possible with prompt payment of support contract invoices - so please do make sure you keep your support contract account in good order so that you can help us to help you.  Thanks in advance!

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