Help Desk stats for June 2014

We've had our best month on the Start Software Help Desk ever with over 96% of high priority calls getting resolved on time:

Month	In time (%)	In time (H) (%)	In time (total)	In time (H) (total)	Total solved
2014-06	91.38	96.22	456	178	499
2014-05	87.99	91.61	403	142	458
2014-04	88.86	88.41	375	122	422
2014-03	85.65	82.35	358	140	418
2014-02	83.80	85.64	357	155	426
2014-01	90.62	87.04	618	262	682
			2567	999	2905

You can see the improving trend over the last quarter in this chart:

Improving trend - Start Software solves 90%+ of problems in time

June's performance was especially pleasing as it was a busy month with 499 calls received in total.

Providing quality support like this is expensive and not easy and is only possible with prompt payment of support contract invoices - so please do make sure you keep your support contract account in good order so that you can help us to help you.  Thanks in advance!