Month
|
In
time (%)
|
In
time (H) (%)
|
In
time (total)
|
In
time (H) (total)
|
Total
solved
|
2014-06
|
91.38
|
96.22
|
456
|
178
|
499
|
2014-05
|
87.99
|
91.61
|
403
|
142
|
458
|
2014-04
|
88.86
|
88.41
|
375
|
122
|
422
|
2014-03
|
85.65
|
82.35
|
358
|
140
|
418
|
2014-02
|
83.80
|
85.64
|
357
|
155
|
426
|
2014-01
|
90.62
|
87.04
|
618
|
262
|
682
|
|
|
|
2567
|
999
|
2905
|
You can see the improving trend over the last quarter in this chart:
![]() |
Improving trend - Start Software solves 90%+ of problems in time |
June's performance was especially pleasing as it was a busy month with 499 calls received in total.
Providing quality support like this is expensive and not easy and is only possible with prompt payment of support contract invoices - so please do make sure you keep your support contract account in good order so that you can help us to help you. Thanks in advance!
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