About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Support call stats for August 2013

We had another record month for support calls in August with 324 calls logged for support.

With staff being on holiday from the support desk we had a tough time trying to hit our service levels but despite that more than 90% of calls were resolved within the deadline set us by the caller.

Start Software - Support Call Stats - August 2013
We know how important it is to our asbestos software users (Tracker and Alpha Tracker asbestos surveyors, asbestos consultants and asbestos consultancies) that we consistently resolve your queries on time so we are currently recruiting an additional 1st level support technician.  In the autumn I expect these stats to be back up to 95%+ so please do watch this space.

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