With staff being on holiday from the support desk we had a tough time trying to hit our service levels but despite that more than 90% of calls were resolved within the deadline set us by the caller.
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| Start Software - Support Call Stats - August 2013 |
Friday, 6 September 2013
Support call stats for August 2013
We had another record month for support calls in August with 324 calls logged for support.
With staff being on holiday from the support desk we had a tough time trying to hit our service levels but despite that more than 90% of calls were resolved within the deadline set us by the caller.
We know how important it is to our asbestos software users (Tracker and Alpha Tracker asbestos surveyors, asbestos consultants and asbestos consultancies) that we consistently resolve your queries on time so we are currently recruiting an additional 1st level support technician. In the autumn I expect these stats to be back up to 95%+ so please do watch this space.
With staff being on holiday from the support desk we had a tough time trying to hit our service levels but despite that more than 90% of calls were resolved within the deadline set us by the caller.
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