About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Support call stats for August 2013

We had another record month for support calls in August with 324 calls logged for support.

With staff being on holiday from the support desk we had a tough time trying to hit our service levels but despite that more than 90% of calls were resolved within the deadline set us by the caller.

Start Software - Support Call Stats - August 2013
We know how important it is to our asbestos software users (Tracker and Alpha Tracker asbestos surveyors, asbestos consultants and asbestos consultancies) that we consistently resolve your queries on time so we are currently recruiting an additional 1st level support technician.  In the autumn I expect these stats to be back up to 95%+ so please do watch this space.

Comments

Post a Comment

Popular posts from this blog

Great customer feedback x 3!

Image
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed  our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring  to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom.   It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
Read more

Alpha Validator update released

Image
The automated survey data checking feature within asbestos software Alpha Tracker (known as "AlphaValidator") has been updated again.  This follows on from the update released on 11 December (more info here ). an example of AlphaValidator's data check output This update - v1.0.74 SVN25 - is ready now to download from our website and improves the way photos of asbestos samples are validated . Please do contact the Start Software Support Desk  (available 24x7!) if you would like help installing the update.
Read more

Another security breach: Huddle's 'highly secure' work tool exposed KPMG and BBC files

I happened across this story http://www.bbc.co.uk/news/technology-41969061 this week and had to really scratch my head and think - how did this design for the security within the system get past their internal quality controls? We take security very seriously in our applications.  We regularly review security methods and look for flaws both internally and via external "penetration test" services. No system is 100% secure but it is our job to make our software as close to 100% as possible.  Our two web servers of choice (Alpha App Server and Microsoft IIS) are regularly patched and updated as security vulnerabilities are discovered.  We do all we can to protect the data belonging to our clients and we put secure off-site backups in place on the servers we manage. Keeping systems secure is not easy and is a constant battle against hackers and other threats.  We'll keep at it!
Read more

Blog Archive

Show more