We asked AI to create the image for the blog post - odd but not bad! |
About Start Software
Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.
Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.
Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.
Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.
We've just completed the analysis of the Support Team's performance in February 2024.
Out of 716 tickets raised by clients, 655 were resolved on time (that means within the timescales requested by the caller). That's 91.5% of all tickets raised - not bad at all.
We're proud of our Support Desk, not least because we're available 24x7, in person. We're here to help - so call us anytime and we'll do our best to answer your question or fix your problem.
Popular posts from this blog
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
Alpha Validator update released
The automated survey data checking feature within asbestos software Alpha Tracker (known as "AlphaValidator") has been updated again. This follows on from the update released on 11 December (more info here ). an example of AlphaValidator's data check output This update - v1.0.74 SVN25 - is ready now to download from our website and improves the way photos of asbestos samples are validated . Please do contact the Start Software Support Desk (available 24x7!) if you would like help installing the update.
We've listened to you - no more form timers!
Alpha Legal users and their clients have never liked the timers that encouraged forms to be completed in a set amount of time. We extended them from 60 minutes to 2 hours in the last update, but that still was inconvenient for many users. We've listened to you and scrapped the timers completely! This change will make the whole process of uploading ID documents easier and less stressful for your clients (and, don't worry, just as secure as before). Dan and the Alpha Legal team are listening! If you have any more ideas to improve Alpha Legal, get in touch . We love to hear from you.
Blog Archive
-
-
-
-
-
-
-
-
-
-
-
- Change coming soon for Alpha Legal subscribers usi...
- Are you sending data to ATaC/NORAC for their annua...
- Join us tomorrow (28 March) for our first Alpha Tr...
- Do you experience a slow-down in Alpha Tracker in ...
- The USA has banned the use of Chrysotile - finally
- Jack is back! He's returned with mulch on his min...
- We should all know the name Nellie Kershaw
- Apologies for the brief system outage on Friday 8 ...
- Start Software app "OnTimeCare" features as one of...
- Two Alpha Tracker orders to end a busy week of dem...
- Catherine & Kieran have successfully negotiated ou...
- FAMANZ Asbestos 2024 has come to an end. What a g...
- The Big C Atlantic Challenge is underway again! A...
- 716 tickets raised in February, 655 resolved on time
- Alpha Tracker at FAMANZ, Melbourne
- Jack is on his way to Melbourne for the FAMANZ asb...
- Have you seen our new websites? We've been busy u...
- "4 for the price of 1"... Alpha TransForm/Alpha An...
-
-
-
Comments
Post a Comment