Our performance was good again in July with 94% of high priority calls being resolved within 2 hours, and nearly 90% of all tickets being resolved within our KPIs.
That's especially good performance because we were slightly short-staffed due to some team members being on holiday. Some new staff stepped in and helped out - here's one of them, Eleanor!
El helping out on the Support Desk |
Don't forget, you can contact us 24x7, 365 days a year! We're always here to help.
Comments
Post a Comment