Zac & James from our Support Desk |
About Start Software
Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.
Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.
Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.
Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.
We think we've had our busiest support month, ever! 791 calls for help or advice is a challenge but Zac, Jamie and the team have really stepped up, delivering excellent customer service.
19 out of 20 of the most important calls for help were resolved within 2 hours.
This comment (from LinkedIn) was typical from recent calls:
"Great lads! Every time I have called with queries James has been nothing but helpful every time."
Popular posts from this blog
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
Alpha Validator update released
The automated survey data checking feature within asbestos software Alpha Tracker (known as "AlphaValidator") has been updated again. This follows on from the update released on 11 December (more info here ). an example of AlphaValidator's data check output This update - v1.0.74 SVN25 - is ready now to download from our website and improves the way photos of asbestos samples are validated . Please do contact the Start Software Support Desk (available 24x7!) if you would like help installing the update.
Christmas Arrangements 2009
We are open for business as usual throughout the Christmas and New Year period. Thursday 24 December: Office closes at 4pm Friday 25 December: Closed Monday 28 December: Closed Tuesday 29 December: Open with reduced staffing levels Wednesday 30 December: Open with reduced staffing levels Thursday 31 December: Open with reduced staffing levels Friday 1 January: Closed As usual, we are not sending Christmas cards to clients but instead we are donating to our favourite charity, the RNLI . We wish all of our customers a Happy Christmas and a healthy and prosperous New Year.
Blog Archive
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- Great training day at Core Surveys - Alpha Tracker...
- 5 reasons to switch to Microsoft IIS web server fo...
- Good luck! See you later at the Modern Law Conveya...
- Congratulations NORAC & ATaC for the first Annual ...
- The list you never want to appear on! Alpha Legal ...
- Release notes available for Alpha Tracker Release ...
- We're sponsoring the Modern Law Conveyancing Award...
- That's a wrap! The European Asbestos Forum 2022 is...
- Release 38.5 of Alpha Tracker & the new Alpha Trac...
- There's a new Alpha Tracker Mobile in the app stores
- GETEX asbestos consultancy has chosen Alpha Tracke...
- Robin's first meeting as Trustee of the Mavis Nye ...
- Showreel from the British Wills & Probate Awards -...
- Support Desk stats for October - busy, busy, busy!...
- Think ID verification is "over the top"? Think ag...
- Support stars Zac & Jamie hit the press (again!)
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