In June, Jess & Will took 484 calls - the busiest month since February:
|
Month |
In time (%) |
In time (H) (%) |
In time (total) |
In time (H) (total) |
Total solved |
|
2020-06 |
86.57 |
94.35 |
419 |
167 |
484 |
|
2020-05 |
90.03 |
92.16 |
289 |
94 |
321 |
|
2020-04 |
90.06 |
93.75 |
290 |
105 |
322 |
|
2020-03 |
87.21 |
94.48 |
409 |
154 |
469 |
|
2020-02 |
83.84 |
91.76 |
415 |
156 |
495 |
|
2020-01 |
90.31 |
95.29 |
503 |
182 |
557 |
More than 94% of the highest priority calls (of which there were 167 in total) were solved within 2 hours - quite an achievement considering that most of the support technicians and developers were working from home for much of the month.
The overall success rate for solving problems in the timescales set by our customers was a little lower, at 86%, but still a decent performance for the month.
Don't forget - we're the only asbestos software company (we are the creators of market-leading Alpha Tracker) who offer 24x7 personal support to all of our customers and we publish our performance each and every month so you can see what to expect if you choose to work with us.
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