|
Month
|
In time (%)
|
In time (H) (%)
|
In time (total)
|
In time (H) (total)
|
Total solved
|
|
2017-05
|
80.66
|
90.45
|
463
|
142
|
574
|
|
2017-04
|
92.89
|
97.40
|
470
|
150
|
506
|
|
2017-03
|
88.45
|
94.36
|
605
|
184
|
684
|
|
2017-02
|
88.70
|
95.33
|
424
|
102
|
478
|
|
2017-01
|
92.00
|
92.41
|
414
|
73
|
450
|
|
2016-12
|
86.14
|
90.00
|
373
|
99
|
433
|
|
|
|
|
2749
|
750
|
3125
|
Overall, the team resolved 8 out 10 problems in the timescales set by our clients. For urgent calls, we answered 9 out of 10 in time, which some software companies might consider to be good performance. As you can see from previous months this is down from our usual level and has caused us to look hard at our processes, procedures and staffing levels.
We'll be monitoring our performance in June even more carefully and will post further updates on the blog when we have them.
No comments:
Post a comment