About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Best support performance for 6 months at Start Software

Our support team here at Start Software have just delivered an excellent set of performance statistics for April.

More than 97% of high priority problems were solved within 2 hours (and when you take more than 500 calls a month that's quite an achievement!).

Well done Jack, Oliver & team - great job.

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2017-04
92.89
97.40
470
150
506
2017-03
88.45
94.36
605
184
684
2017-02
88.70
95.33
424
102
478
2017-01
92.00
92.41
414
73
450
2016-12
86.14
90.00
373
99
433
2016-11
88.18
89.42
470
93
533

April 2017 was our best month for support since August 2016

Comments

  1. Woha, that is really good, your team deserve appreciation for making life easy for the clients. Good show, keep doing the same guys

    ReplyDelete

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