Best support performance in months (September 2015)
We've just analysed our most recent support desk results and they are the best we've had for months.
Start Software Support Desk - September 2015
You can see that in almost 500 calls taken this month, we resolved the customer's query within the time-scales they requested in more than 9 calls out of 10. Of the high priority issues, 93% were resolved in time. This is a 15% improvement since last month.
The month-by-month chart shows how we're now back to the top of our game:
Excellent news - congratulations to Elaine and the Support Desk staff.