We've just analysed our most recent
support desk results and they are the
best we've had for months.
 |
Start Software Support Desk - September 2015 |
You can see that in almost 500 calls taken this month, we resolved the customer's query within the time-scales they requested in more than 9 calls out of 10. Of the high priority issues, 93% were resolved in time. This is a 15% improvement since last month.
The month-by-month chart shows how we're now back to the top of our game:
Excellent news - congratulations to Elaine and the Support Desk staff.
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